Mrs C complained that Hywel Dda University Health Board had failed to arrange a face-to-face meeting regarding the treatment and care her late mother had received.
The Ombudsman found that Mrs C had complained to the Health Board 7 months ago and had still not received a formal complaint response. The Ombudsman said this left many unanswered questions for Mrs C and decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to, within 4 weeks, apologise for the delay and issue a complaint response to Mrs C as a meeting has taken place already.