Mrs B complained that Aneurin Bevan University Health Board failed to issue a response to her complaint, which she made to it in May 2025.
The Ombudsman found that the Health Board had failed to issue a complaint response. She said this caused frustration and uncertainty to Mrs B. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise and provide an explanation to Mrs B for the delay, offer a redress payment of £75 in recognition of her time and trouble in making her complaint to the Ombudsman, and provide a complaint response within 4 weeks.