Nursing and midwifery crisis
Inadequate recruitment and retention of nursing and midwifery staff due to lack of comprehensive bursary schemes.
Source spread
Where this theme appears
This theme appears across 10 independent accountability sources, so the source mix matters as much as the headline total.
29 inquiry recs
13 PFD reports
75 committee recs
1 NAO rec
1 PHSO rec
4 IMB recs
2 Article 2 learning points
12 PHSO decisions
128 LGO/SPSO decisions
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Inquiry recommendations(29)
F192 — Strong nursing voice
Recommendation: The Department of Health and Nursing and Midwifery Council should introduce the concept of a Responsible Officer for nursing, appointed by and accountable to, the Nursing and Midwifery Council.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted in Part
R31 — Staffing and skills mix review
Recommendation: Health Boards should ensure that the staffing and skills mix is appropriate for each ward, and that it is reviewed in response to increases in the level of activity/patient acuity.
Gov response: Section 4.1 of the Scottish Government's response details the development and mandatory use of ground-breaking nursing and midwifery workload and workforce planning tools across all NHS boards. These tools help determine the number of nurses …
Accepted
F213 — Training standards for healthcare support workers
Recommendation: Until such time as the Nursing and Midwifery Council is charged with the recommended regulatory responsibilities, the Department of Health should institute a nationwide system to protect patients and care receivers from harm. This system should be supported by fair …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Not Accepted
F212 — Training standards for healthcare support workers
Recommendation: The code of conduct, education and training standards and requirements for registration for healthcare support workers should be prepared and maintained by the Nursing and Midwifery Council after due consultation with all relevant stakeholders, including the Department of Health, other …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Not Accepted
F211 — Training standards for healthcare support workers
Recommendation: There should be a common set of national standards for the education and training of healthcare support workers.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F210 — Code of conduct for healthcare support workers
Recommendation: There should be a national code of conduct for healthcare support workers.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F209 — Registration of healthcare support workers
Recommendation: A registration system should be created under which no unregistered person should be permitted to provide for reward direct physical care to patients currently under the care and treatment of a registered nurse or a registered doctor (or who are …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Not Accepted
F208 — Strengthening identification of healthcare support workers and nurses
Recommendation: Commissioning arrangements should require provider organisations to ensure by means of identity labels and uniforms that a healthcare support worker is easily distinguishable from that of a registered nurse.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted in Part
F207 — Strengthening identification of healthcare support workers and nurses
Recommendation: There should be a uniform description of healthcare support workers, with the relationship with currently registered nurses made clear by the title.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted in Part
F206 — Strengthening the nursing professional voice
Recommendation: The effectiveness of the newly positioned office of Chief Nursing Officer should be kept under review to ensure the maintenance of a recognised leading representative of the nursing profession as a whole, able and empowered to give independent professional advice …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F205 — Strengthening the nursing professional voice
Recommendation: Commissioning arrangements should require the boards of provider organisations to seek and record the advice of its nursing director on the impact on the quality of care and patient safety of any proposed major change to nurse staffing arrangements or …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted in Part
F190 — National standards
Recommendation: There should be national training standards for qualification as a registered nurse to ensure that newly qualified nurses are competent to deliver a consistent standard of the fundamental aspects of compassionate care.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted in Part
F187 — Practical hands-on training and experience
Recommendation: There should be a national entry-level requirement that student nurses spend a minimum period of time, at least three months, working on the direct care of patients under the supervision of a registered nurse. Such experience should include direct care …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F186 — Practical hands-on training and experience
Recommendation: Nursing training should be reviewed so that sufficient practical elements are incorporated to ensure that a consistent standard is achieved by all trainees throughout the country. This requires national standards.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
COVID-M3.5 — Scale Up Urgent and Emergency Care
Recommendation: The UK government, Scottish Government, Welsh Government and Northern Ireland Executive, in conjunction with organisations responsible for delivering services, should plan for surge capacity in urgent and emergency care during a pandemic. Plans must ensure that there is sufficient workforce …
Gov response: No formal response published by this government.
Unknown
F204 — Strengthening the nursing professional voice
Recommendation: All healthcare providers and commissioning organisations should be required to have at least one executive director who is a registered nurse, and should be encouraged to consider recruiting nurses as non-executive directors.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted in Part
F203 — Strengthening the nursing professional voice
Recommendation: A forum for all directors of nursing from both NHS and independent sector organisations should be formed to provide a means of coordinating the leadership of the nursing profession.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F202 — Strengthening the nursing professional voice
Recommendation: Recognition of the importance of nursing representation at provider level should be given by ensuring that adequate time is allowed for staff to undertake this role, and employers and unions must regularly review the adequacy of the arrangements in this …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F201 — Strengthening the nursing professional voice
Recommendation: The Royal College of Nursing should consider whether it should formally divide its "Royal College" functions and its employee representative/trade union functions between two bodies rather than behind internal "Chinese walls".
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F200 — Key nurses
Recommendation: Consideration should be given to the creation of a status of Registered Older Person's Nurse.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted in Part
F199 — Key nurses
Recommendation: Each patient should be allocated for each shift a named key nurse responsible for coordinating the provision of the care needs for each allocated patient. The named key nurse on duty should, whenever possible, be present at every interaction between …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F197 — Nurse leadership
Recommendation: Training and continuing professional development for nurses should include leadership training at every level from student to director. A resource for nurse leadership training should be made available for all NHS healthcare provider organisations that should be required under commissioning …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted in Part
F196 — Nurse leadership
Recommendation: The Knowledge and Skills Framework should be reviewed with a view to giving explicit recognition to nurses' demonstrations of commitment to patient care and, in particular, to the priority to be accorded to dignity and respect, and their acquisition of …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F195 — Nurse leadership
Recommendation: Ward nurse managers should operate in a supervisory capacity, and not be office-bound or expected to double up, except in emergencies as part of the nursing provision on the ward. They should know about the care plans relating to every …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted in Part
F194 — Standards for appraisal and support
Recommendation: As part of a mandatory annual performance appraisal, each Nurse, regardless of workplace setting, should be required to demonstrate in their annual learning portfolio an up-to-date knowledge of nursing practice and its implementation. Alongside developmental requirements, this should contain documented …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted in Part
F193 — Standards for appraisal and support
Recommendation: Without introducing a revalidation scheme immediately, the Nursing and Midwifery Council should introduce common minimum standards for appraisal and support with which responsible officers would be obliged to comply. They could be required to report to the Nursing and Midwifery …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted in Part
F189 — Consistent training
Recommendation: The Nursing and Midwifery Council and other professional and academic bodies should work towards a common qualification assessment/examination.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted in Part
F188 — Aptitude test for compassion and caring
Recommendation: The Nursing and Midwifery Council, working with universities, should consider the introduction of an aptitude test to be undertaken by aspirant registered nurses at entry into the profession, exploring, in particular, candidates' attitudes towards caring, compassion and other necessary professional …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted in Part
BRIS-185 — Review and apply 1991 paediatric nurse staffing standards as minimum
Recommendation: The 1991 standards for the numbers of paediatrically qualified nurses required at any given time should serve as the minimum standard and should apply where children are treated (save in emergencies). The standards should be reviewed as a matter of …
Unknown
Prevention of Future Deaths reports(13)
Wendy Telfer
Concerns: Inadequate training for physical healthcare staff on mental health needs and Mental Health Act application is a concern. A severe national shortage of psychiatric beds also caused critical delays in patient transfer, contributing to preventable deaths.
Response (Northern Eastern and Western Devon NHS Trust): The CCG is monitoring timely discharge performance data, the DPT contract review meeting also monitors the rates of delayed discharges from mental health wards through data reported to NEW Devon …
Response (Royal Devon and Exeter NHS Trust): The Trust describes mental health training delivered, including specific programmes with Devon Partnership Trust (DPT). It argues that in this case, staff sought and followed specialist advice from the DPT …
Response (Devon Partnership NHS Trust): The Trust undertook a Root Cause Analysis investigation with the Royal Devon and Exeter NHS Foundation Trust (RD&E), the actions from which are completed and part of regular management supervision. …
Responded
Harrison Hassall
Concerns: Midwives are potentially deployed to community roles too soon after qualifying, lacking adequate experience, which is a concern for patient safety across the nation.
Response (Department of Health and Social Care): The University Hospitals of Leicester NHS Trust and the East Midlands Ambulance Service NHS Trust have implemented recommendations for action resulting from investigations into the care provided, and the learning …
Responded
Rodney Gates
Concerns: Critical patient observations were missed due to low numbers of nursing staff, heavy reliance on agency nurses with limited experience, and a lack of essential equipment on the ward.
Response (Medway Maritime Hospital): Medway Maritime Hospital has implemented electronic observation recording with a red-flagging system, delivered MHLS training to nurses, trained Band 6 nurses in ALERT and Advanced Life Support, established an acute …
Responded
Elizabeth Robinson
Concerns: Inadequate nursing staff levels and an unreviewed internal investigation meant nurses were unable to deliver safe care, assess patient fall risk correctly, and were unaware of learning opportunities.
Response (Aneurin Bevan University Health Board): Aneurin Bevan University Health Board has established a Ysbyty Ystrad Fawr (YYF) Health Care Support Worker (HCSW) pool in September 2020 to support enhanced care levels. The Corporate Serious Incident …
Responded
Margaret Kinsey
Concerns: Inadequate senior medical supervision for junior doctors in the Emergency Department, particularly at night, and inconsistent documentation of clinical discussions pose significant risks to patient care.
Overdue
Angela O’Donnell
Concerns: High reliance on agency nursing staff raises concerns about consistent training and continuity of care. The national shortage of nursing staff contributes to these systemic challenges.
Response (Frimley Park Hospital): Frimley Park Hospital has taken several steps to address staffing shortages and improve the support for agency staff including proactive recruitment of nurses, improved retention schemes, and relaunched induction training …
Overdue
Manhareen Kaur
Concerns: There is no system for monitoring high-risk babies on postnatal wards, leading to insufficient observations and delayed detection of collapse in infants requiring assisted delivery or resuscitation.
Overdue
Charlotte Warkcup
Concerns: Concerns exist regarding the safety of standalone midwife-led birthing centres, the lack of midwife recruitment for continuity of care, and insufficient detection of small gestational age babies.
Response (Department of Health and Social Care): Version 3 of the Saving Babies’ Lives Care Bundle is being developed for publication in 2023, aiming to introduce a more nuanced risk assessment and clarify guidance for staff.
Responded
Arthur Trott
Concerns: Inadequate JRCALC guidance on footling breech presentation led to an inappropriate home delivery attempt and delayed hospital transfer. There is also a critical shortage of consultant midwives providing obstetric support across ambulance services.
Overdue
Teegan Barnard
Concerns: Failures included not excluding tension pneumothoraces during cardiac arrest, delayed recognition of surgical emphysema, and the anaesthetic department's failure to investigate or conduct a robust morbidity review after the patient's death.
Response (NHS England): NHS England notes the Trust's strengthened training and improvement work following the death. They highlight ongoing work nationally on maternity services, and dissemination of learning through the Regulation 28 Working …
Response (Royal College of Anaesthetists): The Royal College of Anaesthetists will share learning about bilateral pneumothoraces as a cause of cardiac arrest via its Patient Safety Update. They will also amend guidance to ensure responsibilities …
Response (Royal College of Anaesthetists): The Royal College of Anaesthetists will share learning about bilateral pneumothoraces as a cause of cardiac arrest via its Patient Safety Update. They will also amend guidance to ensure responsibilities …
Response (CQC): The CQC has requested information from University Hospitals Sussex NHS Foundation Trust regarding actions taken and intended in response to the report. They will monitor the Trust's progress and compliance, …
Response (St Richards Hospital): St Richard's Hospital describes their Maternity Improvement Program developed with the Maternity Safety Support Program and the achievement of year 4 requirements of the Clinical Negligence Scheme for Trusts (CNST). …
Response (NHS England): Health Education England expresses condolences but states the concerns fall outside its remit, highlighting work on patient safety training and collaboration on broader NHS improvements.
Responded
Luca Yates
Concerns: Planned reductions in paediatric specialist training time in Level 3 Neonatal units risk future middle-grade and consultant general paediatricians having inadequate practical experience in neonatal resuscitation.
Response (Royal College of Paediatrics and Child Health): The Royal College of Paediatrics and Child Health will share information and suggestions for local improvement from the report with its paediatric members via its patient safety portal and discuss …
Responded
John Seagrove, Pauline Humphris and Patricia Steggles
Concerns: Chronic and worsening ambulance handover delays at emergency departments are severely impacting response times and leading to staff burnout and recruitment difficulties.
Response (Department of Health and Social Care): The Department of Health and Social Care acknowledges concerns about ambulance response times and handover delays, highlighting the 'Delivery plan for recovering urgent and emergency care services'. They note increased …
Responded
Elizabeth Roberts
Concerns: Persistent, nationally unresolvable staffing shortages within the District Nursing Service continue to impact patient care delivery at a local trust level.
Response (Department of Health and Social Care): NHS England has developed a national Community Nursing Safer Staffing Tool, and the region has asked Greater Manchester Integrated Care Board to discuss the case further. The government has increased …
Responded
Select committee recommendations(75)— showing 50 strongest matches
#28 —
Recommendation: NHSE&I acknowledged that COVID-19 has had a disproportionate impact on Black, Asian and minority ethnic (BAME) staff and admitted that there is variability in how well these staff have been supported during the pandemic. In response to our questions 64 …
Gov response: 6. 1 The Government agrees with the Committee’s recommendations. Ta rget implementation date: Spring 2021 6.2 It is important that as a health and care system, the department and NHS continue to assess the potential …
Not Addressed
#27 —
Recommendation: NHSE&I noted that over 32,000 nurses stepped up to support the NHS during the COVID-19 outbreak, including former nurses and over 20,000 students. However, it acknowledged that there needs to be better local systems for retaining these returners, such as …
Gov response: 6. 1 The Government agrees with the Committee’s recommendations. Ta rget implementation date: Spring 2021 6.2 It is important that as a health and care system, the department and NHS continue to assess the potential …
Not Addressed
#25 —
Recommendation: NHSE&I acknowledged that there are worrying signs of stress and burnout amongst NHS staff since the COVID-19 outbreak. It cited figures from a Nursing Times survey, 56 C&AG’s Report, para 2.6. Based on England-domiciled applicants, UK universities, and includes midwifery …
Gov response: 6. 1 The Government agrees with the Committee’s recommendations. Ta rget implementation date: Spring 2021 6.2 It is important that as a health and care system, the department and NHS continue to assess the potential …
Not Addressed
#24 —
Recommendation: In December 2019, the government announced the introduction of a new maintenance grant for nursing students from September 2020, which consists of a non-repayable grant of £5,000 to £8,000 to help with living costs. Students will still pay their own …
Gov response: 5.1 The Government agrees with the Committee’s recommendation. Recommendation implemented 5.2 The department, NHSE&I and HEE wrote to the Committee on 11 November 2020 outlining implementation of the Committee’s recommendation. Some of the data requested …
Not Addressed
#23 —
Recommendation: Since 2017, the number of people accepted onto nursing and midwifery degree courses has increased from 22,045 in 2017 to 23,060 in 2019. This still means that, in 2019, only 430 (2%) more people accepted a place on a nursing …
Gov response: 5.1 The Government agrees with the Committee’s recommendation. Recommendation implemented 5.2 The department, NHSE&I and HEE wrote to the Committee on 11 November 2020 outlining implementation of the Committee’s recommendation. Some of the data requested …
Not Addressed
#22 —
Recommendation: The policy change impacted on some students and regions more than others. For example, from 2016 to 2018, there was a 10% increase in the number of students accepted onto nursing degree courses for children’s nursing and for applicants from …
Gov response: 5.1 The Government agrees with the Committee’s recommendation. Recommendation implemented 5.2 The department, NHSE&I and HEE wrote to the Committee on 11 November 2020 outlining implementation of the Committee’s recommendation. Some of the data requested …
Not Addressed
#21 —
Recommendation: From 2017, the Department changed the funding arrangements for nursing, midwifery and allied health professional students. Prior to 2017, HEE paid tuition fees to universities and NHS bursaries to students to cover their living costs. Instead, these students moved onto …
Gov response: 5.1 The Government agrees with the Committee’s recommendation. Recommendation implemented 5.2 The department, NHSE&I and HEE wrote to the Committee on 11 November 2020 outlining implementation of the Committee’s recommendation. Some of the data requested …
Not Addressed
#9 —
Recommendation: The Department acknowledged that the demand for nurses and the extent of nurse shortages vary between specialisms and regions.14 For example, in the period July– September 2019, NHS trusts in England reported an overall nursing vacancy rate of 12%, but …
Gov response: 2.1 The government disagrees with the Committee’s recommendation. 2.2 The government agrees that the modelling will need to be updated in light of the COVID-19 outbreak. However, it cannot currently commit to when any such …
Not Addressed
#8 —
Recommendation: It is essential that the NHS understands not just how many nurses it needs, but where and in what specialisms. However, the NAO and other stakeholders have noted that the NHS Long Term Plan contained service commitments that did not …
Gov response: 2.1 The government disagrees with the Committee’s recommendation. 2.2 The government agrees that the modelling will need to be updated in light of the COVID-19 outbreak. However, it cannot currently commit to when any such …
Not Addressed
#7 —
Recommendation: NHSE&I told us that the advent of COVID-19 meant that workforce planning over a horizon of three to four years was not currently possible, and at the moment the main focus of the system was on winter planning. It thought …
Gov response: 2.1 The government disagrees with the Committee’s recommendation. 2.2 The government agrees that the modelling will need to be updated in light of the COVID-19 outbreak. However, it cannot currently commit to when any such …
Not Addressed
#6 —
Recommendation: The COVID-19 outbreak presents new challenges, as well as opportunities, for improving the recruitment and retention of nurses in the NHS. In particular, it is vital that the NHS protects the mental health and well-being of nurses who have contributed …
Gov response: 6. 1 The Government agrees with the Committee’s recommendations. Ta rget implementation date: Spring 2021 6.2 It is important that as a health and care system, the department and NHS continue to assess the potential …
Not Addressed
#5 —
Recommendation: The removal of the NHS bursary in 2017 signally failed to achieve the Department’s ambition to increase nursing student numbers. From 2017, the Department changed the funding arrangements for nursing, midwifery and allied health professional students. It removed the NHS …
Gov response: 5.1 The Government agrees with the Committee’s recommendation. Recommendation implemented 5.2 The department, NHSE&I and HEE wrote to the Committee on 11 November 2020 outlining implementation of the Committee’s recommendation. Some of the data requested …
Not Addressed
#4 —
Recommendation: The nursing needs of social care remain an unaddressed afterthought for the Department of Health & Social Care. Vacancies for nurses in social care have increased from a rate of 4.1% in 2012–13 to 9.9% in 2018–19, while the number …
Gov response: 2021. The department will use the annual update to keep the Committee informed of the success of the Fund with evidence from the monitoring and evaluation process.
Under Consideration
#3 —
Recommendation: We are not convinced that the Department has plans for how the NHS will secure 50,000 more nurses by 2025. The Department plans to meet the 50,000 commitment by increasing the domestic supply of registered nurses, recruiting from overseas and …
Gov response: 3. 1 The government agrees with the Committee’s recommendation. Ta rget implementation date: Autumn 2021 3.2 The commitment to 50,000 more nurses is underpinned by a robust costed delivery programme which will be achieved through …
Not Addressed
#2 —
Recommendation: With 8 out of 10 midwives reporting that they did not have enough staff on their shift to provide a safe service, it is clear that urgent action is needed to address staffing shortfalls in maternity services. Evidence submitted to …
Gov response: 24. The Government is considering this recommendation. 25. The inquiry’s report welcomed the recent investment of £95.6m by NHSEI to target the three overarching themes identified in the first Ockenden Report: workforce numbers, training and …
Not Addressed
#11 — Require Government to commit to safe maternity staffing and continuity of carer target.
Recommendation: The Government must give firm commitments in the refreshed Long Term Workforce Plan to deliver safe staffing levels for maternity services. Without this, safe and sustainable maternity care will remain out of reach. As part of the workforce plan the …
Gov response: Over the last 10 to 15 years, there have been significant increases in the midwifery workforce. In 2010 to 2011, there were around 34 deliveries for each full-time equivalent (FTE) midwife. The number of qualified …
Not Addressed
#10 — Maternity workforce shortages remain a significant barrier to safe care provision.
Recommendation: Workforce shortages remain a major barrier to safe maternity care, despite recent recruitment progress. We are disappointed the Government suspended its continuity of carer target, which is especially important for marginalised women, including Black women, who face greater challenges in …
Gov response: Maternity services must continue to be a core priority for ICBs, which is why improving outcomes (including safety) in maternity and neonatal services remains a core priority as set out in the Medium Term Planning …
Under Consideration
#29 — Set out specific measures to reduce burnout and improve pay for CMHS staff.
Recommendation: Staff retention is important for continuity of care for people with SMI. As part of the forthcoming 10 Year Workforce Plan, the Government should set out specific measures to reduce burnout, including action on caseload management and access to supervision; …
Gov response: The government partially accepts this recommendation. Staff retention is critical to ensuring continuity of care for people with SMI. Workforce pressures, including burnout and limited progression opportunities, are recognised challenges across mental health services. NHS …
No Published Response
#26 —
Recommendation: The Royal College of Nursing noted that, to retain nurses who worked during the pandemic, it will be essential to provide access to specialised mental health support, carry out risk assessments for staff and ensure people are able to take …
Gov response: 6. 1 The Government agrees with the Committee’s recommendations. Ta rget implementation date: Spring 2021 6.2 It is important that as a health and care system, the department and NHS continue to assess the potential …
Not Addressed
#32 —
Recommendation: We recommend again, that Health Education England publish objective, transparent and independently-audited annual reports on workforce projections that cover the next five, ten and twenty years including an assessment of whether sufficient numbers are being trained. We further recommend that …
Gov response: The Committee recommended HEE publish independent annual reports on workforce shortages and future staffing requirements that cover the next five, ten and twenty years, and that these projections should also cover social care as well. …
Under Consideration
#31 —
Recommendation: It is clear that workforce planning has been led by the funding envelope available to health and social care rather than by demand and the capacity required to service that demand. Furthermore, there is no accurate, public projection of what …
Gov response: 5.9 The Committee recommended HEE publish independent annual reports on workforce shortages and future staffing requirements that cover the next five, ten and twenty years, and that these projections should also cover social care as …
Under Consideration
#16 —
Recommendation: We repeat our recommendation that HEE must be required (whether in its own right or as part of NHS England) to publish objective, transparent and independently-audited annual reports on workforce projections that cover the next five, ten and twenty years, …
Gov response: Accept in principle. As set out in the response to recommendation 15, the Government recognises the importance of supporting frontline staff and the need for independently verified assessment of health, social care and public health …
Under Consideration
#13 —
Recommendation: This Committee’s September 2020 report, NHS nursing workforce, concluded that there was a risk that the NHS was focusing on short-term pressures at the expense of the 23 C&AG’s Report, page 30 24 Qq 69, 75 25 NHS0043 NHS Providers …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: Spring 2023 3.2 Ensuring that the NHS has a workforce in the right numbers and with the right skills to deliver service commitments to …
Not Addressed
#16 —
Recommendation: We have been raising concerns about the lack of long-term planning for the NHS workforce since well before the COVID-19 pandemic52. We have noted that among comparable OECD countries the UK has relatively low numbers of nurses and doctors per …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: 2023 2.2 At the Autumn statement 2022, the government set out its commitment to publish a long-term workforce plan for the NHS in 2023 …
Accepted
#2 —
Recommendation: We remain very concerned about the critical shortages across the NHS workforce and the Department’s repeated delays in publishing a strategy to address them. Workforce shortages are widespread across the NHS, and particularly acute in some specialisms, for example midwifery. …
Gov response: The government agrees with the Committee’s recommendation. long-term workforce plan for the NHS in 2023 and it will do so.
Accepted
#2 —
Recommendation: Continuity of carer is a cornerstone of the Government and NHS commitment to deliver safer maternity services for all women. It is simply not possible to implement it safely, however, due to the considerable staffing shortages across maternity services. A …
Gov response: 15. The Delivery Plan sets out that NHS services will ensure the right numbers of the right staff are available to provide the best care for women and babies through regular local workforce planning, including …
Under Consideration
#24 — NHS Long Term Workforce Plan addresses projected shortfall of up to 360,000 staff.
Recommendation: In the workforce plan, NHS England estimates that over a 15-year period, without action, there would be a shortfall of 260,000 to 360,000 staff by 2036–37. NHS England explained that, because it takes time to train people and that they …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: April 2024 2.2 NHS England has revised the scope of the retention programme, in response to the cost of living impacts and the need …
Not Addressed
#30 — Significant workforce shortfall of medical microbiologists and virologists undermines NHS infection control.
Recommendation: Another challenge relates to the NHS workforce. There is a shortfall of professionals in this area, including of medical microbiologists and virologists.77 According to the Royal College of Pathologists, there is a 20% shortfall in consultant medical microbiologists and a …
Gov response: 5.1 The government agrees with the Committee’s recommendation Target implementation date: Summer 2026 5.2 The government is prioritising AMR and infection control across the healthcare system. This includes embedding AMR into national and regional strategies, …
Accepted
#3 — Introduce comprehensive bursary scheme for nursing and midwifery students, guaranteeing NHS work.
Recommendation: The Government’s current target of recruiting 50,000 NHS nurses is not having any meaningful impact on the true scale of nursing shortages. The Government must introduce a new bursary scheme comprising full coverage of tuition fees, a non-means- tested grant …
Gov response: We do not agree with this recommendation. We have committed to deliver 50,000 more nurses in our NHS by the end of this Parliament. We will achieve this through a combination of investing in and …
Not Accepted
#13 — Require the Department to update and publish the RCOG maternity staffing tool.
Recommendation: We urge the Department to update and publish the tool produced by RCOG in time for the rollout of the upcoming refreshed Workforce Plan, so that every maternity unit can use it to plan effectively, ensure appropriate staffing and deliver …
Gov response: NHS England is working in collaboration with the Royal College of Obstetricians and Gynaecologists (RCOG) to support trusts to ensure optimal staffing levels are in place to provide high-quality maternity care services. RCOG provided a …
Partially Accepted
#12 — Suspension of RCOG safe staffing tool undermines maternity workforce stability.
Recommendation: Suspending adoption of RCOG’s safe staffing tool has left Trusts without clear guidance on safe staffing levels, perpetuating poor workforce supply and undermining efforts to stabilise and support maternity teams. (Conclusion, Paragraph 64) 33
Gov response: NHS England is working in collaboration with the Royal College of Obstetricians and Gynaecologists (RCOG) to support trusts to ensure optimal staffing levels are in place to provide high-quality maternity care services. RCOG provided a …
Not Addressed
#19 —
Recommendation: The Department and HEE highlighted the important role that apprenticeships and nursing associates play in widening access to the nursing profession, by enabling people to earn money as they train. In the case of nursing associates, which is a separate …
Gov response: 3. 1 The government agrees with the Committee’s recommendation. Ta rget implementation date: Autumn 2021 3.2 The commitment to 50,000 more nurses is underpinned by a robust costed delivery programme which will be achieved through …
Not Addressed
#1 —
Recommendation: On the basis of a Report by the Comptroller and Auditor General, we took evidence from the Department of Health & Social Care (the Department), NHS England and NHS Improvement (NHSE&I) and Health Education England (HEE) on the NHS nursing …
Gov response: In 2019, the NHS employed around 320,000 nurses in hospital and community services, making up a quarter of all NHS staff, with a further 24,000 employed in GP practices. Around one in ten registered nurses …
Not Addressed
#22 —
Recommendation: We further recommend that workforce reports be undertaken in consultation with the Devolved Administrations to ensure that a clear picture is given on the health and care workforce throughout the United Kingdom. (Paragraph 88) Additional powers for the Secretary of …
No Published Response
#21 —
Recommendation: We therefore recommend that the Government include in the Bill, provisions to require Health Education England to publish objective, transparent and independent annual reports on workforce shortages and future staffing requirements that cover the next five, ten and twenty years …
No Published Response
#20 —
Recommendation: We do not believe that the duty to publish an update on the roles and responsibilities once every five years is an adequate response to workforce shortages that are endemic in the NHS. We are very sympathetic to the detailed …
No Published Response
#30 —
Recommendation: The way that the NHS does workforce planning is at best opaque and at worst responsible for the unacceptable pressure on the current workforce which existed even before the pandemic. (Paragraph 183) 58 Workforce burnout and resilience in the NHS …
Gov response: 5.9 The Committee recommended HEE publish independent annual reports on workforce shortages and future staffing requirements that cover the next five, ten and twenty years, and that these projections should also cover social care as …
Under Consideration
#16 —
Recommendation: We recommend that the Department develops an NHS and social care national policy framework around migration to support national and local workforce planning and identify the balance between domestic and international recruitment in the short, medium and long-term. (Paragraph 91) …
Gov response: 3.22 We hugely value the contribution of international staff from across the world who provide excellent care. International recruitment has long been part of the NHS workforce strategy. The NHS People Plan recognizes that international …
Under Consideration
#17 —
Recommendation: We recommend that the Government undertake an urgent review of short-term recruitment and retention issues within the health and care workforce, including productivity improvements, sharing of best practice through data, removal of professional demarcation, use of technology, additional training places …
Gov response: Accept in principle. The Government recognises the importance of addressing short-term recruitment and retention issues within the health and care workforce. NHS England is working to address these issues, and will publish a refreshed People …
Under Consideration
#15 —
Recommendation: We note that the Government decided to resist an amendment to the Health and Care Bill that would have required it to publish independently verified assessment of health, social care and public health workforce numbers at least once every two …
Gov response: Accept in principle. The Government recognises the importance of supporting frontline staff and the need for independently verified assessment of health, social care and public health workforce numbers. The Government publishes independently verified assessment of …
Under Consideration
#21 —
Recommendation: Among comparable OECD countries the UK has relatively low numbers of hospital beds, nurses and doctors per 1,000 population and also carries out relatively low numbers of advanced diagnostic examinations.46 NHSE&I told us that it would take two to three …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Target implementation date: Spring 2023 2.2 The government published the Elective Recovery Plan which set out the goals for tackling the elective care and cancer backlogs over …
Not Addressed
#10 —
Recommendation: Between 2010 and 2019 the NHS saw an average annual growth in emergency admissions of more than 3% and in urgent cancer referrals from GPs of more than 10%. Although there was relatively strong growth in the number of consultants …
Gov response: 1.1 The government agrees with the Committee’s recommendation. Target implementation date: Spring 2023 1.2 The mandate to NHS England sets out the strategic goals that the government has set for NHS England in the year …
Not Addressed
#3 —
Recommendation: The NHS will be less able to deal with backlogs if it does not address longstanding workforce issues and ensure the existing workforce, including in urgent and emergency care and general practice, is well supported. NHSE&I believes it will be …
Gov response: 3.1 The government agrees with the Committee’s recommendation. Target implementation date: Spring 2023 3.2 Ensuring that the NHS has a workforce in the right numbers and with the right skills to deliver service commitments to …
Accepted
#18 —
Recommendation: The Government need to publish an evidence-based plan, supported by up-to-date workforce modelling, setting out how it will increase the capacity and sustainability of all sectors of the specialist palliative and end of life care workforce, as part of the …
Gov response: Partially Accept Generalist Workforce We are committed to training the staff we need to ensure patients are cared for by the right professional, when and where they need it. Standards of proficiency, conduct and performance …
Partially Accepted
#17 —
Recommendation: Current shortages in the specialist workforce are putting palliative care services in an unsustainable position which threatens their ability to deliver equitable and high-quality palliative and end of life care. Extensive consultant vacancies, impending retirements, limited training places and widespread …
Gov response: Partially Accept Generalist Workforce We are committed to training the staff we need to ensure patients are cared for by the right professional, when and where they need it. Standards of proficiency, conduct and performance …
Partially Accepted
#22 —
Recommendation: The Government must work with the Royal College of Nursing to ensure that menstrual health is included in the standard training offer for all nurses. The renewed Women’s Health Strategy must include this as an objective together with a clear …
Response Pending
#21 —
Recommendation: We were dismayed to learn that training modules in menstrual and gynaecological health for nurses are very limited and typically undertaken only by those who choose to “specialise” in women’s health. Nurses are at the frontline of sexual and reproductive …
Response Pending
#2 — Provide Committee with update on reducing NHS staff shortfalls and improving retention rates.
Recommendation: NHS England’s improvement plans rely on better staff recruitment and retention to address significant shortfalls in the NHS workforce, but we are not convinced that NHS England’s current approach will achieve its very optimistic assumptions. NHS England has identified a …
Gov response: The government agrees with the Committee’s recommendation. cost of living impacts and the need to maximise workforce capacity during the extremely challenging winter. The Exemplar programme was launched in April 2022 and is based on …
Accepted
#9 — Require Government to publish funded maternity workforce plan matching RCOG staffing levels within six months.
Recommendation: There is an urgent need for a robust and funded maternity-wide workforce plan, which must be delivered without further delay. The Government must commit to funding, recruiting, and retaining the workforce at the level set out by the forthcoming report …
Gov response: Recommendations 1 and 2 have been grouped together for an overarching response to the Committee. We agree this recommendation. We agree with the need for robust, long term, workforce planning and have commissioned two large …
Not Addressed
#8 — Publish clear plan for recruiting additional midwives and obstetricians for safe maternity staffing.
Recommendation: In July 2021, we recommended that NHS England needed an additional 1,932 midwives and 496 obstetricians to operate at a level that Birthrate Plus considered safe. Rather than adding to their headcount, NHS England has lost 552 midwives between March …
Gov response: The NHS has faced significant challenges in recent years, including the COVID-19 pandemic, and this has had an impact on staffing levels across the board. However, we are committed to ensuring that the NHS has …
Not Addressed
IMB individual recommendations(4)
Bronzefield (2025)
How does NHS England plan to address the shortage of experienced nurses in Bronzefield (6.1, 6.5)?
NHS / Healthcare Provider
In Progress
Brook House (2020)
Keep staff recruitment and retention as a priority.
NHS / Healthcare Provider
Berwyn (2020)
Overnight nursing cover
NHS / Healthcare Provider
Implemented
Styal (2023)
Staff shortages have impacted on women’s access to healthcare and hospital visits, especially the need for escorts to enable access to internal and external appointments. This is particularly critical given the different demands in the female estate for gynaecological services, paediatric care, and pre-and post-natal treatment. What additional support can be provided to female prisons to help them meet this …
HMPPS
Health investigations(2)
The Path to Safer Beginnings in Wales: National Assurance Assessment … — Rec 4b
Health Boards must address immediate staffing pressures while national workforce specifications for maternity services are redeveloped. Health Boards must undertake a comprehensive review of obstetric workforce capacity taking account of service complexity, links with gynaecology, geography, and workforce sustainability. Health Boards should review midwifery and neonatal nursing staffing levels and …
wales
Accepted
The Path to Safer Beginnings in Wales: National Assurance Assessment … — Rec 4a
A multidisciplinary maternity workforce planning tool should be developed and implemented to align and integrate with BAPM standards for neonatal services. This tool should cover the full maternity pathway and include adequate provision for allied health professionals, psychology and pharmacy, as well as services for women with additional social and …
wales
Accepted
Article 2 learning points(2)
— LP 9
We further recommend that Holloway agrees a minimum staffing level and takes action when the level in any area and/or at any time is not reached.
The Governor
Accepted
— LP 8
We recommend that the adequacy of staffing levels is reviewed particularly in respect of the needs of women at weekends. We also recommend that stronger efforts are made to ensure residential units are not deprived of staff because of bed watches.
HMPPS
Accepted
PHSO casework decisions(12)
P-003181 — A practice in the Newham area
Mr B complains the poor standard of nursing care Barts Health NHS Trust provided to his father in October 2023 caused him to suffer pain and hastened his death.
NHS in England
Dec 2024
P-002450 — Sandwell and West Birmingham Hospitals NHS Trust
Ms A complains on behalf of her mother, Mrs R, about the nursing care she received on the Trust’s stroke and rehabilitation ward.
NHS in England
Feb 2024
P-002489 — Homerton Healthcare NHS Foundation Trust
Miss I complains about the Trust's errors in nursing care and poor communication when treating her son.
NHS in England
Mar 2024
P-002496 — Gateshead Health NHS Foundation Trust
Ms A complains the Trust did not carry out appropriate nursing assessments of her father’s needs, failed to meet his continence needs and failed to assess his falls risk.
NHS in England
Upheld
Mar 2024
P-003186 — Oxford University Hospitals NHS Foundation Trust
Mrs U complains about the care and treatment of her partner. She complains about the nursing care, communication and failure to discharge.
NHS in England
Dec 2024
P-001871 — Manchester University NHS Foundation Trust
Ms G complains about the nursing care the Trust gave to her son in 2020.
NHS in England
Mar 2023
P-003334 — University Hospitals Sussex NHS Foundation Trust
Mrs A complains the Trust did not give her husband pain relief when he was in A&E for five hours and delayed his operation. She also complains there were not enough nurses on the ward and about the Trust’s communication.
NHS in England
Feb 2025
P-001858 — Lancashire Teaching Hospitals NHS Foundation Trust
Mrs M complains about the Trust's nursing care and communication when her father was admitted during the pandemic.
NHS in England
Mar 2023
P-001933 — South Tyneside and Sunderland NHS Foundation Trust
Miss D complains the Trust delayed giving her father medication and its nursing care was poor. She also says there was not enough mental health support.
NHS in England
Apr 2023
P-003082 — Norfolk and Norwich University Hospitals NHS Foundation Trust
Mr K complains about aspects of the care and treatment his late partner received at two hospitals, including a delay in treatment, poor nursing care and being discharged too soon.
NHS in England
Oct 2024
P-003083 — George Eliot Hospital NHS Trust
Miss Y complains about failings checking her partner’s preoperative samples and in his later Emergency Department discharge. She also complains about communication and nursing care failings in his later hospital admission, and not being able to visit him.
NHS in England
Oct 2024
P-003177 — Mid Yorkshire Teaching NHS Trust
Mrs C complains about the care and treatment her father experienced from his admission. She complains about delays, nursing care, communication and the Trust’s complaint handling.
NHS in England
Upheld
Nov 2024
LGO / SPSO decisions(128)
202403956 — Lothian NHS Board - Acute Services Division
C’s parent (A) suffered a number of falls during an admission to hospital where A sustained a head injury and subsequently died. C complained to the board that A’s falls risk was not effectively managed. The board identified some failings in relation to A’s falls care, including a lack of …
SPSO (Scottish Public Se…
Health
Upheld
Jan 2026
201102885 — Lanarkshire NHS Board
Mr A was an elderly man with a history of health problems and restricted mobility. He had been nursed at home for several years. Mr A was admitted to hospital with confusion, infection and back pain. Nine days after admission, he developed pressure ulcers. Mr A remained in the hospital …
SPSO (Scottish Public Se…
Health
Partly Upheld
Aug 2012
201104145 — Tayside NHS Board
Mrs C suffered from lung cancer and chronic obstructive pulmonary disease (a disease of the lungs in which the airways become narrowed). She was receiving chemotherapy but after the second cycle her condition deteriorated and she was admitted to hospital, where she died a few days later. Her daughter, Miss …
SPSO (Scottish Public Se…
Health
Partly Upheld
Oct 2012
201303065 — Greater Glasgow and Clyde NHS Board - Acute …
Ms C, who is an advice worker, complained on behalf of her client, Ms B. Ms B's late fiancé (Mr A) had died a few days after being admitted to Glasgow Royal Infirmary with severe jaundice. Ms B had told Ms C that the board provided inadequate nursing care, and …
SPSO (Scottish Public Se…
Health
Partly Upheld
Apr 2014
201406562 — Grampian NHS Board
Mr C complained about the care provided to his late father (Mr A) at Aberdeen Royal Infirmary. Mr A was blind, elderly and frail. He had cancer. Early in 2014 he had had many emergency admissions to hospital and in May 2014 he was admitted again. During his stay he …
SPSO (Scottish Public Se…
Health
Upheld
Sep 2015
201403869 — Greater Glasgow and Clyde NHS Board - Acute …
Miss C's father (Mr A) was admitted to Glasgow Royal Infirmary from another hospital where he had been admitted earlier following a fall at home. Mr A was admitted to A&E and then moved to a ward. Mr A died several days after his admission. Miss C was concerned that …
SPSO (Scottish Public Se…
Health
Upheld
Sep 2015
201500611 — Grampian NHS Board
Ms C and her cousin (Mr A), complained about the care and treatment Mr A's late mother (Mrs A) received at Kincardine Community Hospital. Mrs A had dementia and had been admitted to Kincardine Community Hospital from Aberdeen Royal Infirmary for a period of rehabilitation following a fall at home. …
SPSO (Scottish Public Se…
Health
Upheld
May 2016
201508221 — Grampian NHS Board
Miss C complained about the community nursing care provided to her late mother (Mrs A) who was elderly. Miss C said that the community nurse undertook a procedure which caused Mrs A severe distress and brought her to the point of collapse. Miss C said that she and her mother …
SPSO (Scottish Public Se…
Health
Upheld
Jul 2016
201508844 — Lothian NHS Board
Mr C complained about the medical and dental care and treatment he received from the prison health centre. He suffered from severe pain, particularly head and face pain, due to historic injuries and he raised concerns that adequate pain relief was not provided to him and that nursing staff regularly …
SPSO (Scottish Public Se…
Health
Partly Upheld
Aug 2016
201601079 — Lanarkshire NHS Board
Mrs C complained that her mother (Mrs A) was left sitting in a chair for nine hours without access to a bed, whilst waiting to be moved to a new ward. Mrs C said that Mrs A had asked to go to bed during this time. The board told us …
SPSO (Scottish Public Se…
Health
Upheld
Oct 2016
201508619 — Lothian NHS Board
Mrs C complained to us about the medical care and treatment provided to her late father (Mr A) at the Western General Hospital before his death. Mr A had previously been diagnosed with rheumatoid arthritis associated interstitial lung disease (a group of disorders characterized by inflammation and scarring of the …
SPSO (Scottish Public Se…
Health
Upheld
Oct 2016
201600669 — Forth Valley NHS Board
Ms C, who works for an advocacy and support agency, complained on behalf of Mr B regarding the care and treatment provided to Mr B's father (Mr A) during his admission to Forth Valley Royal Hospital. Ms C complained that Mr A's falls risk was not appropriately assessed on two …
SPSO (Scottish Public Se…
Health
Partly Upheld
Jan 2017
201508155 — Greater Glasgow and Clyde NHS Board - Acute …
Mr C's father (Mr A) was admitted to the Queen Elizabeth University Hospital. Mr A died there several days later. Mr C complained to us about Mr A's nursing and medical care and treatment during his admission. We obtained independent advice from a nurse and a consultant in the care …
SPSO (Scottish Public Se…
Health
Upheld
May 2017
201603071 — Forth Valley NHS Board
Mr C complained about the care his late wife (Mrs A) received from nursing staff during two admissions to Forth Valley Royal Hospital. On the first occasion she was admitted with sepsis (a blood infection) and on the second occasion she was admitted with a hip fracture. In particular, Mr …
SPSO (Scottish Public Se…
Health
Upheld
Jun 2017
201802151 — Highland NHS Board
Ms C complained about the nursing care her mother (Mrs A) received at Raigmore Hospital. Mrs A suffered from osteoporosis (weak or fragile bones) and fell during an admission to the hospital. A number of weeks following her discharge from hospital, Mrs A's GP arranged for x-rays to be taken …
SPSO (Scottish Public Se…
Health
Upheld
Nov 2018
201800220 — Greater Glasgow and Clyde NHS Board - Acute …
Ms C, who works for an advocacy and support agency, complained on behalf of her client (Ms B) about the care and treatment provided to Ms B's daughter (Ms A) at Glasgow Royal Infirmary. Ms A was admitted to the hospital on two occasions due to complications from her gastric …
SPSO (Scottish Public Se…
Health
Upheld
Feb 2019
201701267 — Lothian NHS Board
Mr C complained about the care provided to his wife (Ms A) during a home birth, in particular that two midwives did not attend at the same time. We took independent advice from a midwife. We found that it was standard practice for one midwife to attend first and that …
SPSO (Scottish Public Se…
Health
Not Upheld
Mar 2019
201803694 — Dumfries and Galloway NHS Board
Mrs C complained about the nursing care and treatment given to her late husband (Mr A) at Dumfries and Galloway Royal Infirmary. She also complained that communication by the board was poor. Mr A had a complicated medical history. As he began to experience an increase in symptoms, he was …
SPSO (Scottish Public Se…
Health
Upheld
May 2019
201707447 — Lanarkshire NHS Board
Mr C complained about the nursing care and treatment his father (Mr A), who had dementia, received when he was admitted to University Hospital Monklands. He also complained that Mr A had been unfit for discharge on the day of his planned discharge. In addition, Mr C complained about the …
SPSO (Scottish Public Se…
Health
Partly Upheld
Jun 2019
201809208 — Lothian NHS Board - Acute Division
C complained on behalf of their late parent (A) regarding nursing and medical care and treatment provided to A during an admission to the Western General Hospital. We took independent advice from a nurse and from a consultant in general medicine and care of the elderly. With regard to the …
SPSO (Scottish Public Se…
Health
Upheld
Jun 2020
202101294 — Fife NHS Board
C complained about the care and treatment provided to their late parent (A) by the board. A had dementia and was experiencing worsening delirium following a urinary tract infection. A was admitted to hospital by an out-of-hours doctor who visited A at home. C's sibling accompanied A in the ambulance …
SPSO (Scottish Public Se…
Health
Upheld
Aug 2023
202106438 — Glasgow City Health and Social Care Partnership
C complained about the care and treatment provided to their parent (A) who had dementia. C believed nursing staff had failed to provide A with a reasonable standard of care. They complained that A had been confined to bed inappropriately and that no assessment had been made of the impact …
SPSO (Scottish Public Se…
Health and Social Care
Partly Upheld
Sep 2023
202104942 — Grampian NHS Board
C, an advocate, submitted a complaint on behalf of the family of A. A was a resident of a care home and attended hospital with low potassium levels. A later sustained a leg fracture around the time of the first discharge and was re-admitted to hospital. A later died. C …
SPSO (Scottish Public Se…
Health
Upheld
Dec 2023
202208181 — Fife NHS Board
C complained on behalf of their spouse (A) about the care and treatment provided by the board before they died. A was an end of life patient having been diagnosed with incurable lung cancer. A developed symptoms likely caused by an obstruction of one of the major blood vessels attached …
SPSO (Scottish Public Se…
Health
Upheld
Feb 2024
202109772 — Grampian NHS Board
C complained about the nursing care that their parent (A) received. A had dementia and was admitted following a fall in their care home, remaining in hospital until their death some weeks later. C complained that during A’s admission, A was not treated with dignity, that they were left without …
SPSO (Scottish Public Se…
Health
Upheld
Mar 2024
202202485 — Golden Jubilee National Hospital
C complained about the care and treatment provided to their spouse (A). A stayed in critical care wards after surgery and acquired wounds to their back and shoulders. C complained that A’s wounds were not appropriately documented or treated. In response to C’s complaint, the board acknowledged that documentation of …
SPSO (Scottish Public Se…
Health
Upheld
Apr 2024
202201376 — Tayside NHS Board
C complained about the care and treatment provided to their parent (A). A had been admitted to hospital before being transferred to a mental health facility. A then developed abdominal symptoms, which required them to be transferred to an acute hospital for treatment. A had been considered for surgery, but …
SPSO (Scottish Public Se…
Health
Upheld
Apr 2024
202201215 — Fife NHS Board
C’s spouse (A) was admitted to hospital following a stroke. A remained in hospital for several weeks before transferring to another hospital. A later died. C complained to the board about A’s hospital stay and raised concerns about wound management, fall pain management and the identification of hip and shoulder …
SPSO (Scottish Public Se…
Health
Partly Upheld
Apr 2024
202306916 — Tayside NHS Board
C complained about the nursing care provided to their late spouse (A) during their admission to hospital. C raised specific concerns about the personal care and stoma care provided. We took independent advice from a nurse. We found that the personal care provided to A was reasonable. However, we identified …
SPSO (Scottish Public Se…
Health
Upheld
Jul 2024
202306836 — Greater Glasgow and Clyde NHS Board - Acute …
C complained that the board failed to provide them with reasonable care and treatment. C has a rare demyelination condition (an inflammatory condition that affects the brain and spinal cord) which impacts them both physically and mentally. C is also unable to see clearly and struggles to concentrate. C complained …
SPSO (Scottish Public Se…
Health
Upheld
Jul 2024
202301731 — Forth Valley NHS Board
C complained about the nursing care and treatment provided to their parent (A) who was admitted to hospital after a fall. We took independent advice from a registered nurse. We found that there were unreasonable time gaps between care and comfort checks, making it impossible for the board to provide …
SPSO (Scottish Public Se…
Health
Partly Upheld
Nov 2024
202301629 — Fife NHS Board
C complained about the nursing care provided to their late parent (A) in hospital. A had been transferred from another health board for rehabilitation having suffered a stroke. C said that there was infrequent care rounding and that the provision of and monitoring of A’s diet, nutrition and fluid intake …
SPSO (Scottish Public Se…
Health
Upheld
Nov 2024
202301101 — Dumfries and Galloway NHS Board
C complained about the medical and nursing care and treatment provided to their late parent (A). A was admitted to hospital after repeated falls at home. A’s behaviour changed significantly during their admission which suggested that their mental state was deteriorating. C said that they were not directly informed of …
SPSO (Scottish Public Se…
Health
Upheld
Nov 2024
202209316 — Fife NHS Board
C complained about the care and treatment that their sibling (A) received whilst in hospital following a fall. C also raised complaints about communication issues with the board. The board accepted that there had been poor communication with A’s family but did not indicate any concern regarding the care and …
SPSO (Scottish Public Se…
Health
Upheld
Jul 2025
202404349 — Highland NHS Board
C complained about the care and treatment provided to their late parent (A). A was admitted to hospital due to a nose bleed that would not stop. During admission, A used a hospital trolley to cross the ward to the toilet. A jug of water spilt from the trolley and …
SPSO (Scottish Public Se…
Health
Upheld
Aug 2025
202402836 — Borders NHS Board
C complained about the lack of care and understanding for their parent (A) who died in hospital. C referred to incorrect information being passed to the family and the lack of notes and records of events which occurred during A's admission. C said that while the board replied with some …
SPSO (Scottish Public Se…
Health
Aug 2025
202309879 — Forth Valley NHS Board
C’s spouse (A) who had prostate cancer was admitted to the Clinical assessment unit (CAU) of the hospital following a few days of deteriorating health. During their admission, A remained in the CAU for three days before leaving the building without staff being aware of this. A contacted C in …
SPSO (Scottish Public Se…
Health
Upheld
Aug 2025
202305480 — Fife NHS Board
C complained about the nursing care provided to their late parent (A) whilst in hospital. They complained about a lack of adherence to infection control, poor staff attitude and breaches of uniform policy. C also complained that A had been issued a zimmer frame without appropriate assessment and guidance, and …
SPSO (Scottish Public Se…
Health
Upheld
Sep 2025
202401362 — Lothian NHS Board - Acute Services Division
C complained about the nursing care provided to their late parent (A) during their admission to hospital. A arrived at the emergency department before being admitted to a ward. While in hospital, A lost weight and had difficulty eating. Due to delirium, A’s mobility was poor and they experienced a …
SPSO (Scottish Public Se…
Health
Upheld
Nov 2025
201100825 — Tayside NHS Board
Mr C's mother (Mrs A) required ankle replacement surgery. Around one week after her surgery, Mrs A was discharged home. Mr C complained that his mother was not properly cared for by the district nursing service to the extent that her ankle became severely infected, and she was disorientated and …
SPSO (Scottish Public Se…
Health
Partly Upheld
Feb 2012
201101188 — Western Isles NHS Board
Mrs C made a number of complaints about the care and treatment provided to her mother (Mrs A) when she was admitted to the Western Isles Hospital for two days. We found that although staff had recorded that Mrs A was allergic to plasters, they continued to apply them to …
SPSO (Scottish Public Se…
Health
Partly Upheld
Mar 2012
201101177 — Tayside NHS Board
Mr C made a number of complaints about the care and treatment he received in Ninewells Hospital. He had been admitted following a hernia operation at another hospital. At Ninewells, he was found to have a haematoma (bruise) and there was also some evidence of infection. We found that Mr …
SPSO (Scottish Public Se…
Health
Partly Upheld
Mar 2012
201102383 — Greater Glasgow and Clyde NHS Board - Acute …
Mr C had a number of health problems. When he fell and hurt himself in hospital, a support worker complained on his behalf that the board provided him with inadequate care. As a result of the fall, Mr C hurt his knee, and had mobility problems. Mr C had found …
SPSO (Scottish Public Se…
Health
Not Upheld
May 2012
201300849 — Greater Glasgow and Clyde NHS Board
Ms C complained that when her late uncle (Mr A) was a patient in hospital, staff failed to provide him with appropriate care for his pressure sore area and that pressure ulcers developed that affected his deteriorating condition. As part of our investigation we took independent advice from our nursing …
SPSO (Scottish Public Se…
Health
Not Upheld
Sep 2013
201203858 — Lanarkshire NHS Board
Mrs C complained about the standard of care and treatment her elderly mother (Mrs A) received in hospital. Mrs C felt that Mrs A was handled roughly by nursing staff and had been left on an incontinence mat with her pyjama bottoms removed and the curtain drawn around her bed …
SPSO (Scottish Public Se…
Health
Partly Upheld
Nov 2013
201301284 — Greater Glasgow and Clyde NHS Board - Acute …
Mrs C complained that her mother (Mrs A) did not received adequate nursing care at a hospital. We noted that the Procurator Fiscal had been involved and so we obtained information from them about their investigation. We found that the Procurator Fiscal had investigated Mrs A's nursing care and reached …
SPSO (Scottish Public Se…
Health
Dec 2013
201201876 — Greater Glasgow and Clyde NHS Board - Acute …
Mrs C was unhappy with the medical treatment and nursing care that her late mother (Mrs A) received in hospital over a two-month period. Mrs A was admitted to hospital with a fractured leg and suspected heart attack after a fall at home. Mrs A had an operation shortly after …
SPSO (Scottish Public Se…
Health
Partly Upheld
Dec 2013
201104206 — Lothian NHS Board - Acute Division
Mr and Mrs C's son (Master A) has numerous complex medical conditions and needs constant care. They complained about a number of issues, including the care and treatment provided to their son during a series of admissions to hospital. Their concerns included that their son was not observed frequently enough, …
SPSO (Scottish Public Se…
Health
Partly Upheld
Jul 2014
201306031 — Lanarkshire NHS Board
Mrs C's late aunt (Miss A) had severe chronic obstructive airways disease (a disease in which airflow to the lungs is restricted). Miss A was admitted to Hairmyres Hospital as an emergency with respiratory failure. A doctor reviewed her the next day, and moved her to the medical high dependency …
SPSO (Scottish Public Se…
Health
Upheld
Sep 2014
201304920 — Ayrshire and Arran NHS Board
Mr C complained about the care and treatment provided to his mother-in-law (Mrs A) in Crosshouse Hospital before her death. Mrs A had dementia and had contracted clostridium difficile (C diff - a common healthcare-associated infection), which caused severe diarrhoea. Mr C complained that staff had failed to maintain Mrs …
SPSO (Scottish Public Se…
Health
Partly Upheld
Jul 2015