Source · CQC inspection
Ealing Hospital
Provider London North West University Healthcare NHS Trust
Type NHS Healthcare Organisation
Region London
Last inspected 26 Nov 2025
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Good
Current CQC assessment
Requires Improvement
The service is not performing as well as it should and we have told the service how it must improve.
Ratings by service
Urgent and emergency services
Requires Improvement
Regulatory breaches & enforcement
Breaches identified (3)
Breach
Caring
Urgent and emergency care Overall, the service was rated as requires improvement with breaches of regulation 10, dignity and respect and regulation12 safe care.
Breach
Caring
Urgent and emergency care Overall, the service was rated as requires improvement with breaches of regulation 10, dignity and respect and regulation 12 safe care and treatment.
Breach
Overall
During our assessment we identified areas for improvements and some breaches of regulation.
Earlier inspection findings
Must-do actions (3)
Must-do action 1 of 3
Must do
Safe
The trust must ensure patient records are always stored securely and cannot be accessed by unauthorised people.
Must-do action 2 of 3
Must do
Safe
The trust must ensure all equipment is serviced in accordance with manufacturers’ instructions and the trust’s policies.
Must-do action 3 of 3
Must do
Safe
The trust should ensure cracked and broken equipment on the older persons short-stay unit equipment is removed and replaced.
Should-do actions (10)
Should-do action 1 of 10
Should do
Safe
The trust should ensure that there are enough nursing and support staff on every shift to keep patients safe.
Should-do action 2 of 10
Should do
Safe
The trust should ensure Waterlow scoring is accurate to keep patients safe from the risk of developing pressure ulcers.
Should-do action 3 of 10
Should do
Responsive
The trust should work with system partners to ensure there is a seamless service and clarity about clinical decision making in the provision of care at the trust and other NHS providers of mental healthcare.
Should-do action 4 of 10
Should do
Safe
The trust should ensure patients assessed as requiring enhanced observations or one to one care receive care in accordance with their assessed needs at all times.
Should-do action 5 of 10
Should do
Safe
The trust should ensure magnetic identifiers above patients’ beds reflect all the patients' identified needs as recorded on their patient record.
Should-do action 6 of 10
Should do
Well-led
The trust should ensure the trust’s senior executive team and ward leaders are visible to staff and patients at Ealing Hospital.
Should-do action 7 of 10
Should do
Responsive
The trust should ensure the signage that enables patients and visitors to navigate around the hospital is clear to patients and visitors.
Should-do action 8 of 10
Should do
Safe
The trust should ensure staff use up to date policies on the trust intranet.
Should-do action 9 of 10
Should do
Safe
The trust should ensure staff required to use control of substances hazardous to health (COSHH) products, are aware of the trust’s policies and guidance on COSHH.
Should-do action 10 of 10
Should do
Well-led
The trust should consider a local cancer strategy, to ensure cancer services are aligned to local commissioning and provision of services to support people during and after their cancer treatment.