Source · SPSO (Scottish Public Services Ombudsman)

Borders NHS Board

SPSO (Scottish Public Services Ombudsman) Resolved / Early Resolution Reference 202402836 Sector Health Category Nurses / nursing care Decided 01 August 2025

View NHS Borders scorecard

Nursing and midwifery crisis Chronic healthcare staff shortages

Full decision

Summary

C complained about the lack of care and understanding for their parent (A) who died in hospital. C referred to incorrect information being passed to the family and the lack of notes and records of events which occurred during A's admission. C said that while the board replied with some apologies and acknowledgement that errors were made, they did not fully explain the actual events that happened in the lead up to A's death.

Having sought initial advice, we agreed to investigate the care and treatment provided to A and the board's communication with the family.

Other decisions involving Borders NHS Board

Reference	Date	Summary	Outcome
202311847	01 Jun 2026	C complained about the care and treatment provided to their late spouse (A) by the board. A, who suffered from …	Not Upheld
202311156	01 Jan 2026	C broke their leg and underwent an operation. Following a scan the next day, C was told that the results …	Upheld
202210447	01 Dec 2024	C complained about the care and treatment provided to their friend (A) when they were admitted to hospital. A was …	Not Upheld
202304694	01 Nov 2024	C complained on behalf of their parent (A). A had a long history of contact with mental health services at …	Upheld
202205990	01 Aug 2024	C complained on behalf of their parent (A) about the care and treatment A received from the board while they …	Upheld

View all decisions for this organisation

Source decision Back to decisions list

Borders NHS Board

Full decision

Summary

Related reading

Other decisions involving Borders NHS Board