Corporate data issues
Corporate metrics failing to adequately measure programme progress, especially in the context of significant business and customer data risks.
Source spread
Where this theme appears
This theme appears across 10 independent accountability sources, so the source mix matters as much as the headline total.
29 inquiry recs
2 PFD reports
543 committee recs
4 CQC actions
1 HMICFRS rec
17 IOPC recs
61 NAO recs
37 IMB recs
8 PHSO decisions
120 LGO/SPSO decisions
Browse by source
Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.
Inquiry recommendations(29)
FR-17 — Code of Practice on Records Access
Recommendation: The Inquiry recommends that the UK government directs the Information Commissioner's Office to introduce a code of practice on retention of and access to records known to relate to child sexual abuse. The retention period for records known to relate …
Gov response: We accept the importance of access to records. We will engage with the Information Commissioner’s Office on implementing this recommendation.
Accepted in Part
FR-1 — Single Core Data Set
Recommendation: The Inquiry recommends that the UK government and the Welsh Government improve data collected by children's social care and criminal justice agencies concerning child sexual abuse and child sexual exploitation by the introduction of one single core data set covering …
Gov response: We accept that robust data collection on the scale and nature of child sexual abuse is critical to underpin and drive a more effective response to child sexual abuse. We have made a number of …
Accepted in Part
1 — Collect disaggregated CSE data
Recommendation: Police forces and local authorities in England and in Wales must collect data on all cases of known or suspected child sexual exploitation and child sexual exploitation by networks. These data should be separated from other data sets, including data …
Gov response: On 30 June 2022, the UK government provided the Inquiry with its provisional response to this recommendation. The UK government stated its final response to this recommendation would be provided within six months of the …
Accepted in Part
80 — National register of public liability insurance
Recommendation: The Department for Work and Pensions should work with the Association of British Insurers to introduce a national register of public liability insurance policies. The register should provide details of the relevant organisation, the name of the insurer, all relevant …
Gov response: On 5 November 2021, the Ministry of Justice stated that it had commenced discussions with the Association of British Insurers on a public liability register and would be exploring the feasibility of the proposed reform. …
Accepted
75 — Register of public liability insurers
Recommendation: The Chair and Panel recommend that the Association of British Insurers considers whether a register of public liability insurers could be introduced to assist claimants in child sexual abuse cases in locating the insurers relevant to their claim, and how …
Gov response: On 24 April 2019, the Association of British Insurers formally responded to this recommendation by raising a number of questions about the merits of such a register and the challenges that may be faced by …
Accepted
AS-2 — Recording of Interrogation and Tactical Questioning
Recommendation: Digital video and audio recordings should be made of both interrogation and tactical questioning sessions. Such recordings should be retrieved from theatre, catalogued and stored in the same way and for the same period of time as the other documents/records …
Gov response: Sir Thayne Forbes has made just nine recommendations, and he acknowledges the progress that the Ministry has made since 2004 to improve all aspects of the prisoner-handling system—from policy and doctrine to unit-level instructions and …
Accepted
AS-1 — Document Retention and Storage Policy
Recommendation: Consideration should be given to the establishment of a policy by the Ministry of Defence to ensure that all documents or other material, including electronic material, are retrieved from theatre and elsewhere at the conclusion of an operation, catalogued and …
Gov response: Sir Thayne Forbes has made just nine recommendations, and he acknowledges the progress that the Ministry has made since 2004 to improve all aspects of the prisoner-handling system—from policy and doctrine to unit-level instructions and …
Accepted
85 — Access to records for former child migrants
Recommendation: The Chair and Panel have recommended that all institutions which sent children abroad as part of the child migration programmes should ensure that they have robust systems in place for retaining and preserving any remaining records that may contain information …
Gov response: Between January and July 2020, Action for Children, Barnardo's, Catholic Church in England and Wales, Cornwall Council, Father Hudson's Care, Salvation Army UK, Sisters of Nazareth, The Children's Society and The Prince's Trust committed to …
Accepted
43 — Church in Wales record-keeping policies
Recommendation: The Church in Wales should introduce record-keeping policies relating to safeguarding, complaints and whistleblowing. These should be implemented consistently across dioceses. The Church should develop policies and training on the information that must be recorded in files. The Church should …
Gov response: On 7 April 2021, the Church in Wales stated that its national online safeguarding case management and record-keeping system had launched, serving as a single searchable repository of all Church in Wales safeguarding and whistleblowing …
Accepted
SP23 — Coroner and inquiry Ofcom notification powers
Recommendation: The Department for Science, Innovation and Technology should consider extending the powers under the Online Safety Act 2023 to enable Senior Coroners to make a notification to Ofcom to obtain access to social media accounts of perpetrators (not just of …
Response Pending
AS-3 — Training Material Dating and Archiving
Recommendation: All training material should be dated, appropriately retained and archived in such a way that it can easily be established when the training material was composed, when it came into force and the period during which it remained in force.
Gov response: Sir Thayne Forbes has made just nine recommendations, and he acknowledges the progress that the Ministry has made since 2004 to improve all aspects of the prisoner-handling system—from policy and doctrine to unit-level instructions and …
Accepted
F257 — Role of the Health and Social Care Information Centre
Recommendation: The Information Centre should be tasked with the independent collection, analysis, publication and oversight of healthcare information in England, or, with the agreement of the devolved governments, the United Kingdom. The information functions previously held by the National Patient Safety …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted in Part
F253 — Access to quality and risk profile
Recommendation: The information behind the quality and risk profile – as well as the ratings and methodology – should be placed in the public domain, as far as is consistent with maintaining any legitimate confidentiality of such information, together with appropriate …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F252 — Access to data
Recommendation: It is important that the appropriate steps are taken to enable properly anonymised data to be used for managerial and regulatory purposes.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F245 — Board accountability
Recommendation: Each provider organisation should have a board level member with responsibility for information.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted in Part
F104 — Transparency use and sharing of information
Recommendation: The Care Quality Commission should be enabled to exploit the potential of the safety information obtained by the National Patient Safety Agency or its successor to assist it in identifying areas for focusing its attention. There needs to be a …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F103 — Transparency use and sharing of information
Recommendation: The National Patient Safety Agency or its successor should regularly share information with Monitor.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F102 — Transparency use and sharing of information
Recommendation: Data held by the National Patient Safety Agency or its successor should be open to analysis for a particular purpose, or others facilitated in that task.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F142 — Clear lines of responsibility supported by good information flows
Recommendation: For an organisation to be effective in performance management, there must exist unambiguous lines of referral and information flows, so that the performance manager is not in ignorance of the reality.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F106 — Health Protection Agency Coordination and publication of providers' information on healthcare associated infections
Recommendation: The Health Protection Agency and its successor, should coordinate the collection, analysis and publication of information on each provider's performance in relation to healthcare associated infections, working with the Health and Social Care Information Centre.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
F105 — Transparency use and sharing of information
Recommendation: Consideration should be given to whether information from incident reports involving deaths in hospital could enhance consideration of the hospital standardised mortality ratio.
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
RHI-28 — Record Keeping Culture and Audit
Recommendation: The culture and practice of record keeping and access to records within the Northern Ireland Civil Service needs to change so that staff responsible for a given area of work have easy access to the analysis and decisions underpinning the …
Gov response: [Note: The NI Executive responded to recommendations 8-18, 24, 26-28, 32b, 34-36 together as a group under the 'Professional Skills, Resourcing, Record Keeping and Raising Concerns' themes.] NI Executive Response (October 2021): These recommendations can …
Accepted
DM-23 — Retain documents in digitised form
Recommendation: It is recommended that, whenever a major incident remains under investigation or inquiry, documents should be retained in digitised form, subject to appropriate security measures and made available to those who subsequently and justifiably require access to them.
Gov response: One of the principles around which the Code is built is transparency, which includes a statement that 'Chief officers must ensure that, where appropriate, their force is transparent with the public about the nature and …
Accepted
F126 — Preserving corporate memory
Recommendation: The NHS Commissioning Board and local commissioners should develop and oversee a code of practice for managing organisational transitions, to ensure the information conveyed is both candid and comprehensive. This code should cover both transitions between commissioners, for example as …
Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …
Accepted
37 — Protocol for organisational change transitions
Recommendation: Organisational change that alters or transfers responsibilities and accountability carries significant risk, which can be mitigated only if well managed. We recommend that an explicit protocol be drawn up setting out how such processes will be managed in future. This …
Gov response: 100. We accept this recommendation. We agree that these are important concepts, and indeed a number of protocols were drawn up and widely communicated in managing changes to the health system in 2012. The Department …
Accepted
DM-22 — Secure storage for panel sensitive material
Recommendation: In any future Panel inquiry, arrangements should be made for the storage of sensitive material in the Panel's premises, in a similar manner to provision made for inquiries being conducted under the Inquiries Act 2005.
Gov response: The Government's view is that in future, specific disclosure arrangements – including in respect of information security – should be agreed between inquiries and information providers at an early stage wherever possible. Inquiries likely to …
Accepted
DM-21 — Review archiving processes for historic material
Recommendation: In order to avoid most of the delays and difficulties inherent in this case, and in so many other unsolved cases, there is a need for a review of the processes for archiving historic material with a view to creating …
Gov response: The current Home Secretary will subsequently approve a new Code of Practice on Police Information and Records Management to replace the existing Code of Practice on Management of Police Information 2005, and it will soon …
Accepted
RHI-9 — Commercial Awareness
Recommendation: Commercial and business awareness amongst policy officials, particularly those working in roles relating to the economy of Northern Ireland, must be improved. It is important that the leadership of the Northern Ireland Civil Service also devise and provide clear guidance …
Gov response: [Note: The NI Executive responded to recommendations 8-18, 24, 26-28, 32b, 34-36 together as a group under the 'Professional Skills, Resourcing, Record Keeping and Raising Concerns' themes.] NI Executive Response (October 2021): These recommendations can …
Accepted
IBI-3c — Inquiry Website Preservation
Recommendation: The Inquiry website is maintained online
Gov response: The Inquiry website will be maintained with full functionality. Transfer to National Archives is under consideration.
Accepted
Prevention of Future Deaths reports(2)
Katherine Vanloo
Concerns: There was a severe 7-month delay in pothole repair, exacerbated by the County Council's lack of a system to track works orders or audit completion and quality, leading to the wrong repair being performed.
Response (Warwickshire County Council): The Highways Safety Inspectors now use handheld devices to upload pothole details directly into the County Council's database. The Highways team has direct access to Confirm which displays a dashboard …
Responded
Rory Williams
Concerns: The gastroenterology/endoscopy service suffers from critical staffing shortages, inadequate infrastructure, and excessively long waiting times. These systemic failures are not adequately reflected on the corporate risk register.
Response (Betsi Cadwaladr University Health Board): Betsi Cadwaladr University Health Board is progressing work on developing an Integrated Digestive Disease Service, with shared clinical leadership, standardised pathways, coordinated workforce planning and strengthened governance, under executive sponsorship.
Responded
Select committee recommendations(543)— showing 50 strongest matches
#14 —
Recommendation: The Government must publish updated data on the number of Britons estimated to be detained in NES, with information disaggregated by age and sex if available. If this data is not available or cannot be made public, the Government must …
Gov response: 22. We are aware that there are British nationals, including minors, located in NES. We are not in a position to comment on exact numbers due to shifting circumstances on the ground, the lack of …
Accepted
#13 —
Recommendation: There is no official public data from the Government on the number of British individuals currently detained in camps and prisons in North East Syria (NES). (Conclusion, Paragraph 95)
Gov response: 22. We are aware that there are British nationals, including minors, located in NES. We are not in a position to comment on exact numbers due to shifting circumstances on the ground, the lack of …
Not Addressed
#42 —
Recommendation: We call on HMI Prisons to work with the Welsh Language Commissioner to design an additional survey for Welsh-speaking prisoners, with questions specifically designed to gather information about the quality and availability of Welsh language services in Welsh prisons. The …
Response Pending
#26 —
Recommendation: We call on the Ministry of Justice to immediately reverse its real-term cuts to the prison education budget in England and to ensure that future funding grows in line with inflation and is aligned with the true costs of delivery. …
Response Pending
#8 —
Recommendation: We call on the Ministry of Justice to continue its engagement with the Wales Governance Centre and the Welsh Government regarding the publication of Wales-specific justice data. As part of this work, the Department should provide us with annual written …
Response Pending
#7 —
Recommendation: We, like our predecessors, have long called for the publication of Wales- specific justice data and we welcome the Department’s decision to publish an annual Wales-specific justice data release, as well as its commitment to publish further datasets relating to …
Response Pending
#2 —
Recommendation: It is completely unacceptable that the Department failed to maintain accounting records to support more than £6 billion of assets included in its 2024–25 Annual Report and Accounts. The Comptroller and Auditor General concluded that the Department’s 2024–25 accounts did …
Response Pending
#20 —
Recommendation: Planning across the asylum system has had to respond to shifting pressures at different stages of the process, and departments’ ability to model demand and plan ahead has been limited by the absence of shared data and a single, end-to-end …
Response Pending
#19 —
Recommendation: We also raised concerns about limitations in data used to monitor people who are no longer in active contact with the Home Office after exhausting their appeal rights. The Home Office told us that it knows “where some of them …
Response Pending
#17 —
Recommendation: Officials from both departments described ongoing challenges joining up information across systems. The MoJ explained that achieving fuller interoperability “needs money and a focused effort,” and that enabling systems to “talk to each other and share data” is difficult given …
Response Pending
#16 —
Recommendation: We raised concerns that departments were often unable to respond to parliamentary questions because they did not hold information at the level of granularity requested.32 The NAO identified several examples where data was not routinely collected or available, including the …
Response Pending
#15 —
Recommendation: Departments rely on accurate and timely data to understand how people move through the asylum system, but significant gaps remain in the information held across different parts of the process. The NAO found that a reliable, single record is not …
Response Pending
#3 —
Recommendation: Poor data quality and weak management information continue to prevent effective management of the asylum system and undermine Parliament’s ability to assess performance. There is no single, reliable view of cases across the asylum system, with data spread across multiple …
Response Pending
#11 —
Recommendation: NHSE also highlighted variation in terms of the range of community services across the country that are not specified or described clearly or consistently. It explained that these services are coded, measured and counted in different ways and often funded …
Response Pending
#45 —
Recommendation: The government should use its promised update to the Procurement Act 2023 to require public sector bodies to prioritise open-source tools and technology over proprietary offerings, to support innovative alternatives to incumbent suppliers and reduce the risk of vendor lock-in. …
Response Pending
#43 —
Recommendation: The UK’s reliance on a small number of US-based providers for digital infrastructure and public service delivery is a strategic and economic vulnerability. The government’s digital transformation ambitions could be derailed at any time by a decision taken outside our …
Response Pending
#40 —
Recommendation: Sovereignty means different things to different people, including within government. Ultimately it comes down to choice, and having the ability to make choices rather than being dependent on individual providers is particularly important when it comes to technology. Leverage as …
Response Pending
#39 —
Recommendation: In its response to this report the government should detail how the ‘All of Government’ cloud contract will prevent vendor lock-in. It should set out the engagement it has had with the Competition and Markets Authority on the development of …
Response Pending
#36 —
Recommendation: The public sector’s dependence on AWS and Microsoft’s cloud products undermines fair competition, fails to deliver value for money, can prevent domestic alternatives from scaling and—when outages occur—exposes a lack of resilience. The government is rightly seeking to coordinate cloud …
Response Pending
#35 —
Recommendation: GDS should produce a strategy to end vendor lock-in across the public sector, which includes targets for the diversification of suppliers across government departments and public bodies, progress against which is published on a quarterly basis. (Recommendation, Paragraph 107)
Response Pending
#34 —
Recommendation: We believe that vendor lock-in should not be viewed as inevitable, and that dependence on a small number of suppliers does not automatically lead to better delivery of public services or better use of public money. (Conclusion, Paragraph 106)
Response Pending
#29 —
Recommendation: The government should commit to exercising the February 2027 break clause in the Federated Data Platform contract and either develop an in-house replacement or seek an alternative developed by UK-owned and UK-based providers that are more compatible with UK values, …
Response Pending
#28 —
Recommendation: Our view that Palantir’s increasing presence across the public sector represents an unacceptable point of weakness is not ideologically motivated or driven by concerns about the quality of their products. The government should retain the ability to pick and choose …
Response Pending
#15 —
Recommendation: The findings of the internal review examining events at the UK Biobank should be published in full. In its response to this report the government and UKRI should set out the technical protections that will be put in place at …
Response Pending
#14 —
Recommendation: In its response to this report, the government should set out how it intends to measure departmental and public body efforts to bring about difficult but necessary cultural changes in relation to data protection. It should name the departments and …
Response Pending
#13 —
Recommendation: GDS and the Cabinet Office should publish quarterly reports on departmental and public sector body progress against the information and data security metrics it has committed to, together with its published principles for securing data in public services. These disclosures …
Response Pending
#12 —
Recommendation: UK Biobank is in receipt of public funds, and so the government should help it to ensure that failings are addressed as a matter of urgency. This incident underlines that contractual arrangements to protect citizens’ data must also be accompanied …
Response Pending
#11 —
Recommendation: The advertisement of UK Biobank datasets on a Chinese e-commerce platform points to a particularly egregious example of inadequate data hygiene. The seriousness of the breach was compounded by a response that showed a lack of appreciation of the trust …
Response Pending
#1 —
Recommendation: Inadequate data on digital spend prevents the government from making informed decisions regarding policy interventions, and prevents those responsible from being properly held to account. (Conclusion, Paragraph 15)
Response Pending
#3 —
Recommendation: The Wales Office should work in conjunction with the Department for Business and Trade and the Office for National Statistics to produce an annual Wales-specific report on inward investment results and trends for Wales. This should include the sectoral composition …
Response Pending
#2 —
Recommendation: Data must be accurate, accessible and comparable to enable governments, policymakers and investment stakeholders to make the best decisions about promoting Wales for inward investment. Neither the UK nor Welsh governments are currently providing comprehensive analysis of Wales’ inward investment …
Response Pending
#20 —
Recommendation: When we examined tax reliefs in 2014 we found that HMRC published estimates of only 46 reliefs which had economic and social objectives.35 Since then HMRC has responded to our recommendations that it be more transparent. In October 2019, it …
Gov response: 5.1 The Government agrees with the recommendation. Target implementation date: December 2021 5.2 The government recognises the importance of transparency in providing information to inform the understanding of tax reliefs. HMRC includes links to external …
Not Addressed
#14 —
Recommendation: We also asked who benefited from pension tax reliefs, and the split between different types of pensions. HMRC told us that its aim was to be fully transparent with all the information that it held, and referred to the work …
Gov response: 2.4 The Government agrees with the Committee’s recommendation. Target implementation date: December 2021 2.5 HMRC will publish data showing who is benefitting from pensions reliefs to the extent data is available. HMRC publishes annual statistics …
Not Addressed
#12 —
Recommendation: HMRC collects and reports data on who benefits from some tax reliefs. For example, HMRC reports annually on the number of people gaining from entrepreneurs’ relief 13 Written Evidence MTE0002 – Mr Richard Wild, Chartered Institute of Taxation, published 10 …
Gov response: 2.1 The Government agrees with the Committee’s recommendation. Target implementation date: December 2021 2.2 HMRC recognises the importance of publishing more information to aid understanding of the use of tax reliefs. HMRC already publishes statistics …
Not Addressed
#28 —
Recommendation: The Government has been too slow to respond to the needs of the sectors under the Department for Digital, Culture, Media and Sport’s remit during the Covid-19 outbreak. In its response, DCMS has been hampered by its overall spending power, …
Gov response: 2 This can be found here 3 Government response to the public consultation on implementing the European Electronic Communications Code, July 2020, available here: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/ attachment_data/file/902879/Government_response_EECC.pdf Impact of Covid-19 on DCMS sectors: Government Response 17 …
Under Consideration
#4 —
Recommendation: We recognise the importance of ‘horizon-scanning’ work to ensuring people maintain and increase their activity levels, which in turn will boost their resilience to the virus. However, smaller organisations are unlikely to have the resources 56 Impact of COVID-19 on …
Gov response: Sporting Future identified the huge opportunity that the digital agenda presents for sport and physical activity. Using data to make people more aware of activity opportunities available to them has continued to be a key …
Under Consideration
#14 —
Recommendation: Robust and timely data is also crucial to support decision making and efforts to coordinate support to those most in need, for example on the part of local authorities. The Ministry told us that the importance of data, and timely …
No Published Response
#3 —
Recommendation: The Government must publish statistics on net additions of the different tenures of affordable housing per year, taking into account completions, sales, demolitions and conversions. These statistics are currently disparate or not collected. This is especially important to track changes …
Gov response: The department already publishes overall stock figures for local authority and private registered providers, the latter collected by the Regulator of Social Housing, including some information by social and affordable rent. Data already collected and …
Under Consideration
#33 —
Recommendation: The IPA should consider how it can publish data more quickly—and in particular highlight changes to the project, such as increases in costs or delay—so that these issues do not first emerge a year after the fact.. (Paragraph 130) Delivering …
Gov response: The UK is a world leader in having a cross-governmental understanding of the size, scope and viability of the GMPP. Government agrees that highlighting changes to projects as soon as feasible is essential. The IPA …
Under Consideration
#32 —
Recommendation: Departments with large projects should, from 2021, be able to demonstrate compliance with the recommendations of the 2019 Government financial reporting review, the revised Financial Reporting Manual and the forthcoming thematic review of project reporting review of accounts, which included …
Gov response: 4 Annual Report on Major Projects 2019 to 2020, consolidated data and narratives 5 https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/827229/ Government_Major_Projects_Portfolio_-_Senior_Responsible_Owners_list_September_2018.csv/preview the 2019 Government financial reporting review, the revised Financial Reporting Manual and the forthcoming thematic review of project reporting …
Under Consideration
#31 —
Recommendation: The IPA should review the data that it publishes in its Major Project Annual Report, and this should be extended at least to add timelines of project approvals and estimates.
Gov response: The UK Government publishes significant detail and data on the government’s major project portfolio. As part of the annual report the IPA publishes specific information on all GMPP projects4 including, departmental narratives on the whole …
Under Consideration
#30 —
Recommendation: As responsibility for policy on major projects and their management is shared across two departments, the Cabinet Office and HM Treasury should write to the Committee setting out the standardised data they expect departments to collect on the most significant …
Gov response: Departments provide the IPA with standardised data on Government’s major projects on a quarterly basis. This data collection is moving onto the Oscar II system which is used by both the Cabinet Office and HM …
Under Consideration
#29 —
Recommendation: Good and transparent data is vital for parliamentary and public scrutiny of major projects. The Committee has seen examples of projects which have gone off the rails late, having shown little or no sign of difficulty through reported data. The …
Gov response: The UK Government is world leading in the amount and detail of the data that is published about major projects, in addition to the annual report the IPA publishes further specific information on all GMPP …
Under Consideration
#17 —
Recommendation: We asked the Ministry what percentage of those in prison were women and how many prisons in England and Wales held female offenders. The Ministry accepted that these were numbers that it could reasonably be expected to know, but it …
Gov response: We asked the Ministry what percentage of those in prison were women and how many prisons in England and Wales held female offenders. The Ministry accepted that these were numbers that it could reasonably be …
Not Addressed
#26 —
Recommendation: The Treasury’s macroeconomic forecasting ability appears to have eroded since the formation of the OBR. The Treasury needs to maintain sufficient forecasting capacity outside the OBR so that it can ensure that it can adapt policy responses rapidly to an …
Gov response: Finally, on your recommendation on the Treasury’s relationship with the OBR and its role in macro-forecasting, the OBR produces independent forecasts for the Government. The Treasury does not produce forecasts for the economy or public …
Under Consideration
#18 —
Recommendation: The Treasury and the OBR should consider raising the profile of regional data in their publications. We also recommend that the Bank of England develop their datasets from their Regional Agents network and Decision Maker panel and endeavour to highlight …
Gov response: The Treasury and the OBR should consider raising the profile of regional data in their publications. We also recommend that the Bank of England develop their datasets from their Regional Agents network and Decision Maker …
Under Consideration
#17 —
Recommendation: We welcome initiatives by the ONS to improve the quality of its regional data, for instance by producing quarterly regional GDP figures. The Treasury publishing regional data in its March Budget is also a good first step towards increasing the …
Gov response: On your recommendation regarding the OBR’s role in monitoring levelling-up, the OBR have a clearly defined mandate, outlined in the Budget Responsibility and National Audit Act 2011. As part of this, the OBR’s responsibilities are …
Under Consideration
#17 —
Recommendation: We asked the Department if it knew of any impact to social sector rents as a result of cladding replacement. It told us that it does not collect the information currently, but it has received information from social landlords, and …
Not Addressed
#13 —
Recommendation: The number of residents living in buildings with unsafe cladding is not clear. The Department estimates there are over 20,000 homes in around 240 high-rise buildings yet to be remediated with unsafe cladding similar to that used on the Grenfell …
Gov response: 3.3 The department will write to the Committee in the spring of 2021 with an update on the data collection of external wall systems of 11-18 metres high residential buildings.
Not Addressed
#23 —
Recommendation: The Department told us that it has high hopes for its modernisation and transformation projects. However, the NAO reported that the Department agrees funding for its transformation projects on an annual basis, and their longer-term development is therefore uncertain.64 We …
Gov response: 2.1 The government agrees with the Committee’s recommendation. Ta rget implementation date: March 2021 2.2 The department’s priority is to ensure that the collection, use and analysis of data support the effective delivery of public …
Not Addressed
CQC inspection actions(4)
Verve Health
The service must ensure that managers record and monitor key information used to assess compliance in order to improve the quality and safety of the service, such as training and supervision compliance.
Must Do
Cygnet Bury Hudson
The service should consider including Mental Health Act and Mental Capacity Act training figures within its mandatory training compliance set to ensure better oversight of this data.
Should Do
Verve Health
The service should ensure collating outcomes of treatment to establish effectiveness.
Should Do
Regency Clinic - City of London
The service must monitor performance using appropriate data in order to make improvements for service users.
Must Do
IOPC learning recommendations(17)
Recommendation - Dorset Police, May 2026
The IOPC recommends that Dorset Police should develop a process to ensure that their local police system records, and national police system records, contain the same warning marker information. This recommendation has arisen as a result of a death or …
Recommendation - Avon and Somerset Police and Wiltshire Police, April 2026
The IOPC recommends that Wiltshire Police and Avon & Somerset Police create and maintain an up-to-date list of STORM Codes and Transfer Codes on their STORM systems to allow the effective use and transfer of incidents between the two forces. …
Police response to an abandoned emergency call – Cleveland Police, March 2020
The IOPC recommends that Cleveland Police should implement a system to ensure that despatchers can easily inform the relevant control room staff where it is not possible to deploy resources to an incident. This system should alert relevant staff to …
Collision following pursuit - Thames Valley Police, May 2019
The IOPC recommends that all information regarding an officer’s driving authorisation/category is stored centrally within the TVP driving school and where there is a change the driving school ensures this change is reflected on its records without delay. A driving …
Recommendations - National Police Chiefs' Council, December 2024
The IOPC recommends that the National Police Chiefs’ Council (NPCC) requires all forces to ensure they have mechanisms for recording the use of Flexible Lift and Carry Systems (FLACS), and similar manual handling devices, thereby providing a clear auditable process …
Recommendation - Warwickshire Police, May 2026
The IOPC recommends that should Warwickshire Police officers receive Reflective Practice Review Process (RPRP) for any minor misuse of Warwickshire Police computer systems, they conduct a review of that officer’s use of police computer systems on a regular basis. This …
Investigation into response to a concern for welfare - Greater Manchester Police, …
The IOPC recommends that Greater Manchester Police takes steps to improve their record keeping and archiving around when changes are made to the Call Handling Minimum Standards. This could be achieved by way of implementing a version control system on …
Recommendation - Greater Manchester Police, September 2022
The IOPC recommends that Greater Manchester Police (GMP) implement call handling systems or processes which ensure that where a name can be spelt in different ways, records in relation to that person are still identified. This follows an IOPC review …
Operation Hotton recommendations - Metropolitan Police Service, September 2021
The IOPC recommends that the MPS ensures there are metrics in place to measure and demonstrate, in a transparent way, improvements made in tackling bullying and harassment and confidence in the MPS approach to this. This could include reporting on …
Recommendation - Northumbria Police, April 2026
The IOPC recommends that Northumbria Police should conduct a review of their policy and practice in relation to post-arrest management and bail decisions in cases involving domestic abuse or violence against women and girls. The review should pay particular regard …
Operation Hotton recommendations - Metropolitan Police Service, September 2021
The IOPC recommends that the MPS should review current guidance and policy in relation to acting up to ensure there is transparency and clarity on how acting up positions are decided. The guidance should ensure that decisions for officers acting …
Teenager took his own life after calling police for assistance – Kent …
The IOPC recommends that Kent Police should ensure that where computer systems are upgraded and updated, that default settings are checked and the operators of those systems are made aware of the changes to settings before use. This follows an …
Recommendations - South Wales Police, July 2022
The IOPC recommends the National Police Chiefs’ Council (NPCC) shares the learning from this IOPC investigation with force custody leads, asking them to take steps to ensure: Custody staff understand that the Prisoner Escort and Custody System (PECS) is a …
Recommendations - South Wales Police, July 2022
The IOPC recommends the NPCC (as holders of the national portfolio for custody and detention) provide guidance to all police forces highlighting: The Prisoner Escort Custody Service (PECS) is a stand-alone system which does not interface with any police systems. …
Recommendations - South Wales Police, July 2022
The IOPC recommends that South Wales Police provide training to custody and detention officers regarding the Prisoner Escort and Custody System (PECS) and the completion of digital Person Escort Record (d PER) forms. Any such training should highlight that: PECS …
Failure to investigate indecent exposure – Metropolitan Police Service, February 2021
The IOPC recommends that the Metropolitan Police Service (MPS) considers the development of a system which automatically notifies the Directorate of Professional Standards (DPS) of when a serving police officer is linked to an ongoing police investigation. This follows an …
Man dies on way to custody - Thames Valley Police, November 2017
Information about a previous drug-related incident involved the same individual as this case had not been put on his Police National Computer (PNC) record. While it did not materially affect this case, awareness of this information could potentially have affected …
NAO audit recommendations(61)— showing 50 strongest matches
BBC Studios
BBC Studios should improve the consistency and effectiveness of its internal performance reporting. It should ensure that it strikes the proper balance between allowing flexibility in its performance framework to respond to market developments and corresponding changes to its plans, …
Accepted
Government Shared Services
b) The Cabinet Office should put in place performance metrics that allow it to understand and measure how implementation of the strategy is proceeding, and progress in achieving data and process convergence
Accepted
Environment Agency Annual Report and Accounts 2020-21
I also recommend that EA develop more robust controls over the input and maintenance of data in its property, plant and equipment records.
Accepted
Department for Environment, Food and Rural Affairs Annual Report and Accounts 2020-21
I also recommend that the Departmental Group develop more robust controls over the input and maintenance of data in its property, plant and equipment records.
Accepted
The UK’s F-35 capability
The MoD should tighten its measurement of the capability of the F-35, relating it to an objective measure based on the high-level characteristics and key user requirements derived from the Secretary of State?s policy baseline relating to F-35.
Accepted
Managing FCDO’s overseas estate
FCDO should identify suitable performance benchmarks for its maintenance delivery models and use this to assess the performance of different models. Once benchmarks and performance measures have been identified, FCDO should establish a monitoring regime to support data collection.
Accepted
The National Space Strategy and the role of the UK Space Agency
By December 2024, UKSA should review and confirm whether it is using the most appropriate metrics, including the North Star metric, to measure its progress.
Partially accepted
The National Space Strategy and the role of the UK Space Agency
To measure the progress and benefits of government funding in the space sector: By December 2024, DSIT should define and establish output and outcome metrics to monitor cross-government progress against the Strategy.
Accepted
DWP customer service
To improve its customer service, DWP should further develop key performance indicators for the Service Modernisation Programme.
Accepted
DWP customer service
To improve its customer service, DWP should use its insights on the areas that customers prioritise to develop measurable objectives for its customer service improvement plans, including defining what success looks like and how progress will be assessed.
Accepted
The Restart scheme for long‑term unemployed people
h) improve the information it uses to assess customer service standards for future contracts. DWP needs to be able to assess performance in a timely way so that it can act quickly if necessary. This is likely to require some …
Partially accepted
Government Shared Services
g) Departments working together as clusters should ensure that their cost and benefit figures are calculated in a consistent way to allow for comparison across clusters and to make it easier to monitor the outcomes of the Shared Services Strategy.
Accepted
Road enhancements: progress with the second road investment strategy (2020 to 2025)
In their reporting of how National Highways has performed against what it originally planned to deliver in each road strategy, and against revised delivery targets, National Highways and DfT should set out the implications of changes made to the portfolio …
Accepted
Investigation into the Digital Services Tax
b) HMRC should estimate the potential tax gap for DST (the difference between total theoretical tax liabilities and the amount that has been paid) separate from any HMRC calculation of the overall tax gap. For example, by comparing total revenue …
Accepted
Managing NHS backlogs and waiting times in England
f) In 2024-25, with the benefit of two years of managing elective recovery, DHSC and NHSE should develop a long-term plan for returning elective and cancer services to a state in which legal and operational waiting time standards are met. …
Accepted
Managing NHS backlogs and waiting times in England
e) During 2022-23, NHSE should publish a report to improve transparency on the progress it is making with the recovery of elective and cancer care. This should include an assessment of the results of its major recovery initiatives, including its …
Accepted
Managing NHS backlogs and waiting times in England
d) In Quarter 1 of 2023-24 NHSE should review the elective and cancer recovery actions it took in 2022-23, to assess progress and any unintended effects. At the same time, DHSC and NHSE should determine whether elective recovery targets and …
Accepted
Managing NHS backlogs and waiting times in England
b) Before April 2021, DHSC and NHSE should agree and publish guidance that explains clearly and fully how they define and report high-level metrics for increasing NHS activity and reducing long waits to ensure that they are transparent and consistently …
Accepted
Managing NHS backlogs and waiting times in England
a) NHSE should improve its reporting indicators so it has a full set in place by the start of April 2023 at the latest. It should develop new indicators to take account of key risks (such as worsening health inequalities …
Accepted
Progress combatting fraud
Put in place the arrangements necessary to measure progress and to reprioritise and adapt its strategy, including by: ? producing an up-to-date measure of the cost of fraud to individuals and businesses, and updating this sufficiently frequently, to allow it …
Partially accepted
Progress combatting fraud
Complete and publish its strategy for tackling fraud as soon as possible, ensuring that this sets out: ? what outcomes it is seeking to achieve and by when it is seeking to achieve them; and ? a system-level plan for …
Accepted
Managing central government property
i) The OGP should set out key performance indicators and interim milestones for each of the objectives in its upcoming property strategy
Accepted
Environment Agency Annual Report and Accounts 2020-21
I recommend that EA carries out a review of the data quality and cleanse the property, plant and equipment records prior to embarking on a large revaluation exercise.
Accepted
Department for Environment, Food and Rural Affairs Annual Report and Accounts 2020-21
I recommend that the Departmental Group carries out a review of the data quality and cleanse the property, plant and equipment records prior to embarking on a large revaluation exercise.
Accepted
Immigration enforcement
• undertake modelling exercises to understand the impact on one area by changing resourcing structures.
Accepted
Immigration enforcement
• assess the relative success of each business area; and
Accepted
Immigration enforcement
• clearly set out a rationale of how each business area contributes to success against Immigration Enforcement’s overall missions and objectives;
Accepted
Immigration enforcement
• have clear, measurable objectives based on outcomes, cost and quality as well as inputs and outputs;
Accepted
Immigration enforcement
d) Review Immigration Enforcement’s current responsibilities to identify which ones are most important in achieving its goals. However, to do this it needs to develop clear metrics of performance that are directly linked to what it is trying to achieve. …
Accepted
BBC Studios
c) finalise the performance indicators for the regular reporting to the BBC’s boards of BBC Studios’ non-financial performance in early 2020 as planned, while ensuring that this set includes adequate measures to enable board monitoring of: • BBC Studios’ performance …
Accepted
Investigation into NHS Property Services Limited
The Service should: f) build on its existing quality metrics, with input from stakeholders, so that its performance can be monitored, including the accuracy of billing;
Partially accepted
Using data analytics to tackle fraud and error
Recommendation 9: The Public Sector Fraud Authority and HM Treasury should encourage departments to keep their fraud and error data analytics under review, and optimise them accordingly to ensure that they are bringing the maximum fraud and error savings.
Local bus services in England
DfT should agree with, and communicate to, relevant stakeholders what range of information it needs to best monitor the bus services system and act to fulfil its role as custodian of that system, including information that will allow it to: …
Accepted
Managing FCDO’s overseas estate
FCDO should ensure that the collection and use of good-quality and complete data is embedded into the day-to-day running of its overseas estate. FCDO should develop a plan to ensure its data on the estate is kept up to date …
Accepted
Improving family court services for children
MoJ, DfE, HMCTS and Cafcass, working through the FJB, should develop and publish an overall strategy for family justice improvements, including: ? a set of measurable performance indicators that cover all elements important to achieving good outcomes, including quality and …
Accepted
Collecting the right tax from wealthy individuals
HMRC needs to improve the information it collects, organises and uses on agents to regularly and consistently assess the risks in the agent population. HMRC should improve its understanding of how tax professionals influence compliance, in a positive and negative …
Accepted
Collecting the right tax from wealthy individuals
HMRC needs to take a more dynamic approach to understanding risk, both for wealthy individuals and more widely across connected customer groups. It should consider whether its assessment of risk should include explicit risks of non-compliance by the very wealthy.
Accepted
Collecting the right tax from wealthy individuals
HMRC should keep its definition of the wealthy population under review as the base continues to grow. This should include considering whether greater segmentation of wealthy taxpayers, such as by different wealth bands, would help it to better understand risk …
Accepted
UK Research and Innovation: providing support through grants
By January 2026, UKRI should take stock of whether its systems are providing it with the data necessary for good portfolio management, and if not, develop a plan to improve its portfolio monitoring and strategic oversight. It should particularly consider …
Accepted
BBC Studios
BBC Studios should review the risks associated with not meeting its targets for generating new BBC Studios? owned IP. It should consider whether it fully understands the risks to the delivery of its long-term strategy associated with its current mix …
Accepted
Improving educational outcomes for disadvantaged children
To better understand the impact of its approach, DfE should broaden its performance measures and monitoring to assess both its regional progress narrowing the disadvantage attainment gap and the added value from its support for disadvantaged children, to present a …
Accepted
Improving educational outcomes for disadvantaged children
To better understand the impact of its approach, DfE should set out the progress it expects to make in reducing the disadvantage attainment gap over the coming years, including what good would look like, so it can better understand where, …
Accepted
NHS England’s modelling for the Long Term Workforce Plan
Recommendation 10: Ahead of producing the next version of the models, NHSE should review measures of productivity, and other workforce capacity models, to ensure that it is applying the most appropriate measure for its modelling.
Accepted
BBC Studios
• the management of significant risks to BBC Studios achieving sustainable margins and returns; and
Accepted
Tackling serious and organised crime
The Department should accelerate its work to measure the impact of the collective efforts of government and law enforcement bodies on the prevalence of serious and organised crime. The Department and the NCA have been developing a new performance framework …
Accepted
Investigation into NHS Property Services Limited
The Department should: d) provide stronger challenge to the Service’s process for setting directors’ bonuses, so that bonuses are paid for achieving genuinely stretching and important targets; and
Accepted
Progress in preventing cardiovascular disease
DHSC should set clear targets or expectations for the numbers or percentages of the eligible population who should attend Health Checks.
NHS England’s modelling for the Long Term Workforce Plan
Recommendation 11: NHSE's modellers should consider whether it is reasonable to expect the same rate of increasing productivity from a workforce increasingly composed of newly qualified staff.
Accepted
NHS England’s modelling for the Long Term Workforce Plan
Recommendation 9: The modelling (at 0.8% per annum productivity increase) and the LTWP (which describes 1.5% to 2% per annum productivity increase) present productivity differently. In future, NHSE should more clearly explain both internally and in public how it has …
Accepted
Decarbonising home heating
On the deployment of heat pumps, DESNZ should: Ensure it has regularly updated information on all key barriers to heat pump installations, including reasons for Boiler Upgrade Scheme attrition, and use this to inform its approach. This should include key …
Accepted
IMB individual recommendations(37)
Gatwick IRC/RSTHF (2022)
Urgently improve data collection, management and provision so as to restart provision of information in line with the Memorandum of Understanding with the IMBs (section 3.6).
Home Office
The Mount (2024)
A proper data recording and management system should be introduced to replace the current use of myriad internally constructed spreadsheets and PowerPoint documents that are isolated, inconsistent and require too much manual involvement when reports or information are called for (see §9).
HMPPS
Wandsworth (2020)
Each year the Board has difficulty collecting data from across the prison; often it was either unavailable or inaccurate. Would the Governor consider creating a centralised data unit responsible for obtaining and collating reliable data?
Governor / Director
Gatwick IRC/RSTHF (2022)
Improve data collection and management and systematise this to reduce reliance on the goodwill and abilities of specific individuals (section 3.6).
Governor / Director
Wandsworth (2020)
Once again, it was difficult to get access to consistent CRC data regarding key performance targets. What is being done to improve this?
Other
Implemented
Exeter (2022)
Invest in improving systems, processes and expectations associated with the management of prisoners’ property. Current arrangements often reflect insufficient care and attention to the management of prisoners’ property, both internally and on transfer between prisons.
HMPPS
Implemented
Brinsford (2022)
The management of prisoner property in the establishment and the transfer of property between establishments continue to cause many problems, including prisoner anger and claims for compensation. A new policy and procedure have been many years in the development stage and need to be implemented urgently.
HMPPS
Implemented
Belmarsh (2022)
Will the Minister require HMPPS to implement a system of managing and tracking prisoner property? This has been raised by various IMB reports for the past three years without any tangible action. (see section 5.8 Property)
Ministry of Justice
Whatton (2023)
Can the Prison Service confirm to the Board that the new property framework for prisoners’ property is meeting the objective(s) of the new framework, and share any data that is available to show that improvements have been made and the new framework is on target to achieve its objectives? How will you ensure that improvements are being made?
HMPPS
In Progress
Usk and Prescoed (2023)
The loss of prisoners’ property when transferring from other prisons continues to be a problem which does not appear to be improving despite being reported regularly and nationally.
HMPPS
Thameside (2023)
We urge HMPPS to review the Prisoner Property Policy Framework of September 2022, as the management and transfer of prison property is still a major problem and the framework has had little or no impact due to the lack of a digitalised process.
HMPPS
In Progress
The Mount (2024)
A system for the management of prisoners’ personal property should be developed that (a) ensures a much greater degree of accountability and responsibility for the safekeeping of such property, especially when a prisoner is being transferred, and (b) supports this objective by facilitating modern day ‘track and trace’ location monitoring – ideally using hardware and software rather than, as at …
HMPPS
Downview (2024)
The Board does not have sufficient confidence in the accuracy of attendance data for activities and education collated by the prison (7.1).
Governor / Director
In Progress
Downview (2024)
What additional external checks are carried out by HMPPS to ensure the accuracy of data reported by the prison?
HMPPS
Woodhill (2020)
To ask the Service to review and reform the property system, to reduce delays in transportation, inconsistencies in entitlements and reduce losses
HMPPS
In Progress
Whatton (2020)
As we have reported annually, the Board continues to receive applications about the loss of prisoners’ property, usually when being transferred from another prison. Responses to prisoners’ complaints from other establishments are often late or not received at all (see section 5.8). Can the Prison Service develop a reliable system of handling and tracking prisoners’ property, to reduce these unacceptable …
HMPPS
In Progress
Grendon (2021)
Restrictions due to Covid-19 and project work notwithstanding, the Board looks forward to: refresher training to minimise data breaches (see 5.7.5).
Governor / Director
Werrington (2023)
How can the progress of a placement on the WADE unit of a young person who is not on Rule 49 be evaluated when no data can be found?
Governor / Director
Werrington (2023)
Why is there no nationally agreed, simple, annual data set available to assist in monitoring educational provision?
HMPPS
Hull (2023)
The Governor should address and resolve the present issues where many members of the IMB do not have full access to the required IT systems within the establishment.
Governor / Director
Thorn Cross (2024)
To resolve the continuing issues with the transfer of property so that less of it goes missing; and, when it does, to ensure that there is a swift remedy.
HMPPS
Cardiff (2024)
The Board recommends that data collection be improved to identify repeat offenders in the care and separation unit (CSU), to not provide a potentially disproportionate picture.
Governor / Director
Ashfield (2025)
Last year, it was suggested that individual prisons would be provided with information about reoffending rates in the near future. Has there been any progress with this?
Other
Noted
Winchester (2020)
Will the Governor ensure that the property office has sufficient staffing to resolve prisoners’ issues promptly and efficiently (see section 5.8)?
Governor / Director
Kirklevington Grange (2021)
Are there plans to move to an electronic property management system? This could facilitate transfer between establishments and help reduce the volume of lost property.
HMPPS
Hull (2021)
Loss of prisoners’ property continues to be an issue. A draft HMPPS plan for a reform of the property policy appears an inadequate response and digital recording and tracking of property would seem to be a minimum requirement.
HMPPS
In Progress
Glasgow, Edinburgh and Larne House Short Term Holding Facilities (2021)
That a quarterly report giving the numbers of detainees with disabilities (including the type of disability) be presented to the IMB GEL Board.
Home Office
Gartree (2021)
Can the Governor confirm that the Board will be allowed to resume dedicated use of an office without the need to allow other members of staff access to use the in-cell phone to call prisoners or for other purposes?
Governor / Director
Dovegate (2021)
The Board continues to deal with a substantial number of property issues resulting from transfers from other establishments. More effort needs to be made to find a national solution to this problem. Despite a framework being developed in April 2020, nothing very significant seems to have happened and the IMB still chases property that has not arrived with the prisoner …
HMPPS
In Progress
Wayland (2022)
The Board recommends to the Prison Service that it reviews its decision not to resource a modern IT system to support property management and that it seeks appropriate IT solutions without further delay.
HMPPS
Guys Marsh (2022)
The current recording of prisoner property on property cards is time-consuming and often mismanaged, leading to compensation payments and much wasting of staff time. Is there not a case for the immediate digitising of all prisoner property cards to be then placed on NOMIS?
HMPPS
Dovegate (2024)
Property lost between prisoners is still an major issue. Will the Prison Service consider moving to digital property cards in all prisons and photographic records for all items?
HMPPS
Partially Accepted
Bronzefield (2024)
How will the prison improve the property process? (5.8)
Governor / Director
Whitemoor (2025)
Will the Prison Service establish a property management system that is fit for purpose?
HMPPS
In Progress
Belmarsh (2020)
Will HMPPS confirm whether the known error in the national prison visits booking system has been resolved? (section 7.4)
HMPPS
In Progress
Bristol (2022)
The loss or delay of prisoners’ property is still a big problem and is especially important when this includes legal and other paperwork. How will you ensure that the situation will be improved by the new national framework?
HMPPS
Woodhill (2023)
To radically overhaul the property system within the prison service.
HMPPS
Partially Accepted
PHSO casework decisions(8)
P-001973 — Driver and Vehicle Licensing Agency
Mr A complains the DVLA lost his V5C vehicle log book and then asked him to pay £25 to replace it. He also complains it should have known his address had changed because it sent a driving licence to his new address.
UK Government
Apr 2023
P-001987 — Border Force
Ms Y complains Border Force failed to update its records which led to her being detained when returning to the UK in November 2021. She says she was detained for an outstanding NHS debt which she paid in 2019 and had already given Border Force evidence of.
UK Government
May 2023
P-003520 — HM Revenue and Customs
Mr A and Mrs A complain HM Revenue and Customs refunded money to a third-party company that made a fraudulent claim in Mrs A's name.
UK Government
Apr 2025
P-001684 — Driver and Vehicle Licensing Agency
Mr Y complains the DVLA transferred the registered keeper of his car to his ex-wife despite him objecting to this within the specified time frame.
UK Government
Oct 2022
P-001998 — HM Revenue and Customs
Mr A complains HMRC gave him incorrect information during a telephone call and as a result he spent £8,000 on accountancy costs.
UK Government
May 2023
P-004173 — HM Courts and Tribunals Service
Mrs H is unhappy that her adoption records were lost during transfer to a new location after the court where they were previously stored was closed. She says HMCTS failed to properly investigate what happened, or to ensure that the new archive location maintains accurate storage records.
UK Government
Not Upheld
Oct 2025
P-003156 — HM Courts and Tribunals Service
Mr T complains that HMCTS lost his court file for eviction proceedings which went unnoticed for several months, causing delays in removing the tenants from his property.
UK Government
Nov 2024
P-003754 — Driver and Vehicle Licensing Agency
Dr X complains that in 2012, DVLA seized his vehicle without his knowledge and sold it at auction.
UK Government
Aug 2025
LGO / SPSO decisions(120)
24-010-916 — Reading Borough Council
Summary: We will not investigate Mr X’s complaint about the Council’s failure to respond to his subject access request. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This complaint is best dealt with by another agency.
LGO (Local Government & …
Other Categories
Sep 2024
24-010-894 — North East Lincolnshire Council
Summary: We will not investigate this complaint about a data breach during court proceedings. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We have no remit to consider what happened in court. And also because the …
LGO (Local Government & …
Other Categories
Sep 2024
25-006-920 — Rotherham Metropolitan Borough Council
Summary: We will not investigate this complaint about data protection breaches as this is a matter for the Information Commissioner's Office.
LGO (Local Government & …
Other Categories
Jul 2025
25-003-702 — Manchester City Council
Summary: We will not investigate Mr X’s complaint about the Council sharing his information or how it chose to manage his contact with it. The Information Commissioner’s Office is the right organisation to deal with data-sharing concerns and there is not enough evidence of fault to justify an investigation.
LGO (Local Government & …
Other Categories
Jul 2025
25-006-229 — London Borough of Hillingdon
Summary: We will not investigate this complaint about the Council’s handling of Ms Y’s Subject Access Request. The Information Commissioner’s Office is the appropriate body to consider Ms Y’s complaint, and we cannot achieve the outcome she seeks.
LGO (Local Government & …
Other Categories
Jul 2025
25-007-502 — Hertfordshire County Council
Summary: We will not investigate this complaint about the Council not providing all the information requested under a subject access request.
LGO (Local Government & …
Other Categories
Aug 2025
25-006-575 — Warrington Council
Summary: We will investigate Miss X’s complaint about matters related to the Council’s data handling. This is because it is reasonable to expect her to take the matter to the Information Commissioner’s Office.
LGO (Local Government & …
Other Categories
Sep 2025
21-013-420 — Stoke-on-Trent City Council
Summary: We will not investigate this complaint about the Council’s potential responsibility for a data breach. The Information Commissioner’s Office is better placed to consider responsibility for the breach. We cannot investigate court action.
LGO (Local Government & …
Children S Care Services
Jan 2022
21-014-500 — London Borough of Southwark
Summary: We will not investigate Mr B’s complaint that the Council has not responded to his subject access request. This is because the Information Commissioner is in the best position to consider this complaint.
LGO (Local Government & …
Other Categories
Feb 2022
21-016-593 — Liverpool City Council
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for information. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as this is a matter best dealt with by the …
LGO (Local Government & …
Other Categories
Feb 2022
21-016-317 — Kent County Council
Summary: We will not investigate this complaint about the data the Council holds about Mrs X. The Information Commissioner’s Office is better placed to consider this matter.
LGO (Local Government & …
Children S Care Services
Feb 2022
21-016-725 — Herefordshire Council
Summary: We will not investigate Ms X’s complaint about the Council’s actions while carrying out an inspection of her business for licensing purposes. This is because Ms X’s main concern relate to a data protection issue and the Information Commissioner is better placed to consider it.
LGO (Local Government & …
Environment And Regulation
Mar 2022
22-000-775 — Salford City Council
Summary: We will not investigate this complaint about the Council failing to update Miss X’s name on its systems after her gender reassignment. The county court and the Information Commissioner’s Office are better placed to consider complaints about potential discrimination and data breaches.
LGO (Local Government & …
Benefits And Tax
May 2022
22-006-227 — Malvern Hills District Council
Summary: We will not investigate Mr X’s complaint that the Council created false information about him and breached the Data Protection Act. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant investigation and data protection issues are best dealt with by the …
LGO (Local Government & …
Other Categories
Aug 2022
22-005-741 — London Borough of Hackney
Summary: We will not investigate Mr B’s complaint that the Council has not provided his housing benefit file which he requested. This is because Mr B may complain to the Information Commissioner, who is in the best position to consider the matter.
LGO (Local Government & …
Other Categories
Sep 2022
22-001-460 — London Borough of Newham
Summary: Mr X complained about the Council’s management of a Charging Order between 2010 and 2022 including that it incorrectly told him the debt had been written off in 2016. The Council was at fault as it failed to maintain accurate records about the payments it received and has been …
LGO (Local Government & …
Other Categories
Upheld
Oct 2022
23-019-247 — Staffordshire Moorlands District Council
Summary: We will not investigate this complaint about the Council’s failure to provide the personal information the complainant is seeking . This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant …
LGO (Local Government & …
Other Categories
Apr 2024
24-000-590 — Warrington Council
Summary: We will not investigate Mr X’s complaint about data protection issues. This is because the Information Commissioner’s Office is better placed to consider Mr X’s concerns.
LGO (Local Government & …
Children S Care Services
May 2024
24-000-601 — Sheffield City Council
Summary: We will not investigate this complaint that the Council has failed to respond to a subject access request. This is because it is a matter best considered by the Information Commissioner’s Office.
LGO (Local Government & …
Other Categories
May 2024
24-006-967 — Milton Keynes Council
Summary: We will not investigate Miss X’s complaint about the Council’s failure to provide the information she requested in a subject access request. This is because the complaint is about a data issue which is best considered by the Information Commissioner’s Office.
LGO (Local Government & …
Other Categories
Sep 2024
24-022-095 — Derbyshire County Council
Summary: We will not investigate Mr X’s complaint about matters related to the Council’s data handling. It is reasonable to expect Mr X to take the matter to the Information Commissioner’s Office.
LGO (Local Government & …
Other Categories
Apr 2025
24-021-746 — Lincolnshire County Council
Summary: We will not investigate this complaint the Council shared confidential information with a venue. The complaint is best dealt with by the Information Commissioner’s Office.
LGO (Local Government & …
Other Categories
May 2025
25-005-726 — Cornwall Council
Summary: We will not investigate this complaint about the Council destroying Miss X’s documents because the Council have already investigated Miss X’s complaint and we cannot add to the Council’s investigation. Additionally, there is another body better placed to consider the data breach complaint.
LGO (Local Government & …
Other Categories
Jun 2025
25-007-868 — London Borough of Bromley
Summary: We will not investigate this complaint about a data breach. This is because the matter is out of time and there are no good reasons why we should exercise discretion to consider it now.
LGO (Local Government & …
Other Categories
Jul 2025
25-005-869 — Reading Borough Council
Summary: We will not investigate Mr X’s complaint about the Council’s handling of, and response to, his subject access request. This is because this is a complaint about matters best considered and decided by the Information Commissioner’s Office.
LGO (Local Government & …
Other Categories
Sep 2025
25-007-331 — Birmingham City Council
Summary: We will not investigate Mr X’s complaint that the Council has refused to respond to his request for information and that it holds inaccurate information about him. This is because the Information Commissioner is better placed to consider these matters.
LGO (Local Government & …
Other Categories
Sep 2025
25-009-553 — London Borough of Havering
Summary: We will not investigate this complaint about access to information. This is because the Information Commissioner’s Office is better placed to consider Mr Y’s complaint.
LGO (Local Government & …
Other Categories
Oct 2025
25-013-504 — London Borough of Hillingdon
Summary: We will not investigate Mr B’s complaint that the Council has failed to provide information he requested under a subject access request. This is because the Information Commissioner is better placed to consider this complaint.
LGO (Local Government & …
Other Categories
Oct 2025
25-008-987 — Birmingham City Council
Summary: We will not investigate Mr X’s complaint about how the Council handled a Freedom of Information request, because complaints about data matters are best considered by the Information Commissioner’s Office.
LGO (Local Government & …
Other Categories
Nov 2025
25-015-144 — Birmingham City Council
Summary: We will not investigate this complaint about the Council’s response to a subject access request as this is best dealt with by the Information Commissioner’s Office.
LGO (Local Government & …
Other Categories
Nov 2025
25-016-375 — Bury Metropolitan Borough Council
Summary: We will not investigate this complaint about the Council’s actions following a data protection breach as this is best dealt with by the Information Commissioner’s Office.
LGO (Local Government & …
Other Categories
Nov 2025
25-011-302 — Surrey County Council
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his information requests. This is because the Information Commissioner is better placed to investigate the matter.
LGO (Local Government & …
Other Categories
Nov 2025
24-013-561 — Hertfordshire County Council
Mr X says the Council has failed to respond to his request for information made over six months ago. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Mr …
LGO (Local Government & …
Other Categories
Nov 2024
24-015-448 — Stratford-on-Avon District Council
Summary: We will not investigate Mr X’s complaint about matters related to the Council’s data handling. This is because we cannot achieve the outcome he wants.
LGO (Local Government & …
Other Categories
Dec 2024
25-004-831 — Essex County Council
Summary: Miss X complains the Council incorrectly shared details of her vehicle following an incident she was not involved in. We found the Council at fault for sharing incorrect information. This error caused a financial impact, stress and inconvenience for Miss X. Her insurer has refunded the increase in her …
LGO (Local Government & …
Transport And Highways
Upheld
Dec 2025
21-009-512 — London Borough of Croydon
Summary: Mrs X complained about the Council using her old address when recovering unpaid council tax. We found the Council at fault in continuing to use the old address although its council tax correspondence was ‘returned to sender’. Use of the old address led to added recovery costs on the …
LGO (Local Government & …
Benefits And Tax
Upheld
Mar 2022
22-000-086 — Slough Borough Council
Summary: We will not investigate this complaint that the Council has not properly investigated a potential attempted fraud as criminal matters are for the police. Mrs X’s concerns about data protection are best dealt with by the Information Commissioner’s Office.
LGO (Local Government & …
Other Categories
Apr 2022
21-001-979 — Leeds City Council
Summary: Mr X complained about the Council’s failure to take planning enforcement action against his neighbour, who is alleged to be carrying out a business in breach of a Planning Enforcement Notice. Mr X said the neighbour’s business causes noise and parking difficulties in the area. We found fault in …
LGO (Local Government & …
Planning
Upheld
Apr 2022
21-014-870 — Dorset Council
Summary: Mr B complained that the Council gave wrong information in response to the local search questions, as part of the purchase of his property. The Council said there were no rights of way crossing or adjoining the property. After moving in the Council said the definitive map was wrong …
LGO (Local Government & …
Other Categories
Upheld
Jun 2022
22-004-175 — Coventry City Council
Mr X alleges administrative failings related to the Council’s failure to deal with Subject Access Requests properly. We will not investigate this complaint. This is because it is reasonable for Mr X to complain to the Information Commissioner’s Office as the most appropriate authority for his complaint.
LGO (Local Government & …
Other Categories
Jul 2022
22-005-289 — London Borough of Southwark
Ms X alleges administrative failings related to the Council’s failure to provide information requested under the Freedom of Information Act. We will not investigate this complaint. This is because it is reasonable for Ms X to complain to the Information Commissioner’s Office as the most appropriate authority for her complaint.
LGO (Local Government & …
Other Categories
Jul 2022
22-010-824 — West Berkshire Council
Mrs X says the Council has failed to respond to her request for her records. We will not investigate this complaint. This is because it is reasonable for Mrs X to complain to the Information Commissioner’s Office as the specialist information rights agency.
LGO (Local Government & …
Other Categories
Nov 2022
22-011-945 — Devon County Council
Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for information. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as this is a matter best dealt with by the …
LGO (Local Government & …
Other Categories
Dec 2022
23-019-365 — Coventry City Council
Summary: We will not investigate Mr X’s complaint about the Council’s response to subject access requests and freedom of information requests. This is because the Information Commissioner’s Office is the appropriate body to consider this complaint.
LGO (Local Government & …
Other Categories
Apr 2024
23-021-365 — Cheshire West & Chester Council
Summary: We will not investigate Mrs X’s complaint about data matters. This is because these are best considered by the Information Commissioner’s Office which is the body set up to consider such matters.
LGO (Local Government & …
Other Categories
May 2024
24-000-703 — Isle of Wight Council
Summary: We will not investigate this complaint about the Council requesting additional information as part of a check on parking permit eligibility. This is because there is insufficient evidence of fault by the Council and the complainant can complain to the Information Commissioner. In addition, we cannot achieve the outcome …
LGO (Local Government & …
Transport And Highways
May 2024
24-010-338 — South Cambridgeshire District Council
Summary: We will not investigate Mr X’s complaint about the Council’s release of incomplete planning documents. This is because it would be reasonable for Mr X to pursue his complaint with the Information Commissioner.
LGO (Local Government & …
Planning
Oct 2024
24-011-677 — Worcestershire County Council
Summary: We will not investigate this complaint alleging a confidentiality breach of data and also a claim for damages. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This is because it is reasonable to expect the …
LGO (Local Government & …
Other Categories
Oct 2024
24-010-004 — Ainsty (2008) Internal Drainage Board
Summary: We cannot investigate Ms X’s complaint because it relates to court action. The Information Commissioner’s Office is better placed to address her concerns about data use and subject access requests.
LGO (Local Government & …
Other Categories
Oct 2024
24-020-258 — Oldham Metropolitan Borough Council
Summary: We will not investigate Mr Y’s complaint about the Council’s refusal to correct inaccurate personal data. This is because further investigation would not lead to a different outcome.
LGO (Local Government & …
Other Categories
May 2025