Themes | Care Quality & Organisational Culture | The Accountability Index

Corporate data issues

Corporate metrics failing to adequately measure programme progress, especially in the context of significant business and customer data risks.

908 items 12 sources 9 inquiries

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Source spread

Where this theme appears

This theme appears across 12 independent accountability sources, so the source mix matters as much as the headline total.

30 inquiry recs 2 PFD reports 593 committee recs 8 HSSIB recs 30 CQC actions 1 HMICFRS rec 17 IOPC recs 61 NAO recs 37 IMB recs 1 Scottish FAI 8 PHSO decisions 120 LGO/SPSO decisions

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Source-grouped records are useful for tracing where a concern came from. Large sections show the 50 strongest matches for that source; counts still show the full theme total.

12 sources

Inquiry recommendations(30)

FR-17 — Code of Practice on Records Access

Recommendation: The Inquiry recommends that the UK government directs the Information Commissioner's Office to introduce a code of practice on retention of and access to records known to relate to child sexual abuse. The retention period for records known to relate …

Gov response: We accept the importance of access to records. We will engage with the Information Commissioner’s Office on implementing this recommendation.

Accepted in Part

80 — National register of public liability insurance

Recommendation: The Department for Work and Pensions should work with the Association of British Insurers to introduce a national register of public liability insurance policies. The register should provide details of the relevant organisation, the name of the insurer, all relevant …

Gov response: On 5 November 2021, the Ministry of Justice stated that it had commenced discussions with the Association of British Insurers on a public liability register and would be exploring the feasibility of the proposed reform. …

75 — Register of public liability insurers

Recommendation: The Chair and Panel recommend that the Association of British Insurers considers whether a register of public liability insurers could be introduced to assist claimants in child sexual abuse cases in locating the insurers relevant to their claim, and how …

Gov response: On 24 April 2019, the Association of British Insurers formally responded to this recommendation by raising a number of questions about the merits of such a register and the challenges that may be faced by …

FR-1 — Single Core Data Set

Recommendation: The Inquiry recommends that the UK government and the Welsh Government improve data collected by children's social care and criminal justice agencies concerning child sexual abuse and child sexual exploitation by the introduction of one single core data set covering …

Gov response: We accept that robust data collection on the scale and nature of child sexual abuse is critical to underpin and drive a more effective response to child sexual abuse. We have made a number of …

Accepted in Part

1 — Collect disaggregated CSE data

Recommendation: Police forces and local authorities in England and in Wales must collect data on all cases of known or suspected child sexual exploitation and child sexual exploitation by networks. These data should be separated from other data sets, including data …

Gov response: On 30 June 2022, the UK government provided the Inquiry with its provisional response to this recommendation. The UK government stated its final response to this recommendation would be provided within six months of the …

Accepted in Part

85 — Access to records for former child migrants

Recommendation: The Chair and Panel have recommended that all institutions which sent children abroad as part of the child migration programmes should ensure that they have robust systems in place for retaining and preserving any remaining records that may contain information …

Gov response: Between January and July 2020, Action for Children, Barnardo's, Catholic Church in England and Wales, Cornwall Council, Father Hudson's Care, Salvation Army UK, Sisters of Nazareth, The Children's Society and The Prince's Trust committed to …

43 — Church in Wales record-keeping policies

Recommendation: The Church in Wales should introduce record-keeping policies relating to safeguarding, complaints and whistleblowing. These should be implemented consistently across dioceses. The Church should develop policies and training on the information that must be recorded in files. The Church should …

Gov response: On 7 April 2021, the Church in Wales stated that its national online safeguarding case management and record-keeping system had launched, serving as a single searchable repository of all Church in Wales safeguarding and whistleblowing …

AFA-4 — Governance

Urology Services Inquiry

Recommendation: The Inquiry recommends a programme of work by the Trust to: • Consolidate governance improvements into a clear, prioritised programme overseen by the Board. This will ensure that the large number of improvement plans do not become overwhelming or get …

Response Pending

AS-2 — Recording of Interrogation and Tactical Questioning

Al-Sweady Inquiry

Recommendation: Digital video and audio recordings should be made of both interrogation and tactical questioning sessions. Such recordings should be retrieved from theatre, catalogued and stored in the same way and for the same period of time as the other documents/records …

Gov response: Sir Thayne Forbes has made just nine recommendations, and he acknowledges the progress that the Ministry has made since 2004 to improve all aspects of the prisoner-handling system—from policy and doctrine to unit-level instructions and …

AS-1 — Document Retention and Storage Policy

Al-Sweady Inquiry

Recommendation: Consideration should be given to the establishment of a policy by the Ministry of Defence to ensure that all documents or other material, including electronic material, are retrieved from theatre and elsewhere at the conclusion of an operation, catalogued and …

Gov response: Sir Thayne Forbes has made just nine recommendations, and he acknowledges the progress that the Ministry has made since 2004 to improve all aspects of the prisoner-handling system—from policy and doctrine to unit-level instructions and …

SP23 — Coroner and inquiry Ofcom notification powers

Southport Inquiry

Recommendation: The Department for Science, Innovation and Technology should consider extending the powers under the Online Safety Act 2023 to enable Senior Coroners to make a notification to Ofcom to obtain access to social media accounts of perpetrators (not just of …

Gov response: The Department for Science, Innovation and Technology (DSIT) is the lead department, with input from other government departments. Progress and next steps: - DSIT has initiated a review of the existing powers available to Senior …

AS-3 — Training Material Dating and Archiving

Al-Sweady Inquiry

Recommendation: All training material should be dated, appropriately retained and archived in such a way that it can easily be established when the training material was composed, when it came into force and the period during which it remained in force.

Gov response: Sir Thayne Forbes has made just nine recommendations, and he acknowledges the progress that the Ministry has made since 2004 to improve all aspects of the prisoner-handling system—from policy and doctrine to unit-level instructions and …

F257 — Role of the Health and Social Care Information Centre

Mid Staffs Inquiry

Recommendation: The Information Centre should be tasked with the independent collection, analysis, publication and oversight of healthcare information in England, or, with the agreement of the devolved governments, the United Kingdom. The information functions previously held by the National Patient Safety …

Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …

Accepted in Part

F253 — Access to quality and risk profile

Mid Staffs Inquiry

Recommendation: The information behind the quality and risk profile – as well as the ratings and methodology – should be placed in the public domain, as far as is consistent with maintaining any legitimate confidentiality of such information, together with appropriate …

Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …

F252 — Access to data

Mid Staffs Inquiry

Recommendation: It is important that the appropriate steps are taken to enable properly anonymised data to be used for managerial and regulatory purposes.

Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …

F245 — Board accountability

Mid Staffs Inquiry

Recommendation: Each provider organisation should have a board level member with responsibility for information.

Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …

Accepted in Part

F104 — Transparency use and sharing of information

Mid Staffs Inquiry

Recommendation: The Care Quality Commission should be enabled to exploit the potential of the safety information obtained by the National Patient Safety Agency or its successor to assist it in identifying areas for focusing its attention. There needs to be a …

Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …

F103 — Transparency use and sharing of information

Mid Staffs Inquiry

Recommendation: The National Patient Safety Agency or its successor should regularly share information with Monitor.

Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …

F102 — Transparency use and sharing of information

Mid Staffs Inquiry

Recommendation: Data held by the National Patient Safety Agency or its successor should be open to analysis for a particular purpose, or others facilitated in that task.

Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …

F142 — Clear lines of responsibility supported by good information flows

Mid Staffs Inquiry

Recommendation: For an organisation to be effective in performance management, there must exist unambiguous lines of referral and information flows, so that the performance manager is not in ignorance of the reality.

Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …

F106 — Health Protection Agency Coordination and publication of providers' information on healthcare associated infections

Mid Staffs Inquiry

Recommendation: The Health Protection Agency and its successor, should coordinate the collection, analysis and publication of information on each provider's performance in relation to healthcare associated infections, working with the Health and Social Care Information Centre.

Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …

F105 — Transparency use and sharing of information

Mid Staffs Inquiry

Recommendation: Consideration should be given to whether information from incident reports involving deaths in hospital could enhance consideration of the hospital standardised mortality ratio.

Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …

RHI-28 — Record Keeping Culture and Audit

Recommendation: The culture and practice of record keeping and access to records within the Northern Ireland Civil Service needs to change so that staff responsible for a given area of work have easy access to the analysis and decisions underpinning the …

Gov response: [Note: The NI Executive responded to recommendations 8-18, 24, 26-28, 32b, 34-36 together as a group under the 'Professional Skills, Resourcing, Record Keeping and Raising Concerns' themes.] NI Executive Response (October 2021): These recommendations can …

DM-23 — Retain documents in digitised form

Daniel Morgan Panel

Recommendation: It is recommended that, whenever a major incident remains under investigation or inquiry, documents should be retained in digitised form, subject to appropriate security measures and made available to those who subsequently and justifiably require access to them.

Gov response: One of the principles around which the Code is built is transparency, which includes a statement that 'Chief officers must ensure that, where appropriate, their force is transparent with the public about the nature and …

F126 — Preserving corporate memory

Mid Staffs Inquiry

Recommendation: The NHS Commissioning Board and local commissioners should develop and oversee a code of practice for managing organisational transitions, to ensure the information conveyed is both candid and comprehensive. This code should cover both transitions between commissioners, for example as …

Gov response: The government published "Hard Truths: the Journey to Putting Patients First" (Cm 8777) on 19 November 2013, responding to all 290 recommendations of the Francis Report. This followed an initial response "Patients First and Foremost" …

37 — Protocol for organisational change transitions

Morecambe Bay Investigation

Recommendation: Organisational change that alters or transfers responsibilities and accountability carries significant risk, which can be mitigated only if well managed. We recommend that an explicit protocol be drawn up setting out how such processes will be managed in future. This …

Gov response: 100. We accept this recommendation. We agree that these are important concepts, and indeed a number of protocols were drawn up and widely communicated in managing changes to the health system in 2012. The Department …

DM-22 — Secure storage for panel sensitive material

Daniel Morgan Panel

Recommendation: In any future Panel inquiry, arrangements should be made for the storage of sensitive material in the Panel's premises, in a similar manner to provision made for inquiries being conducted under the Inquiries Act 2005.

Gov response: The Government's view is that in future, specific disclosure arrangements – including in respect of information security – should be agreed between inquiries and information providers at an early stage wherever possible. Inquiries likely to …

DM-21 — Review archiving processes for historic material

Daniel Morgan Panel

Recommendation: In order to avoid most of the delays and difficulties inherent in this case, and in so many other unsolved cases, there is a need for a review of the processes for archiving historic material with a view to creating …

Gov response: The current Home Secretary will subsequently approve a new Code of Practice on Police Information and Records Management to replace the existing Code of Practice on Management of Police Information 2005, and it will soon …

RHI-9 — Commercial Awareness

Recommendation: Commercial and business awareness amongst policy officials, particularly those working in roles relating to the economy of Northern Ireland, must be improved. It is important that the leadership of the Northern Ireland Civil Service also devise and provide clear guidance …

Gov response: [Note: The NI Executive responded to recommendations 8-18, 24, 26-28, 32b, 34-36 together as a group under the 'Professional Skills, Resourcing, Record Keeping and Raising Concerns' themes.] NI Executive Response (October 2021): These recommendations can …

IBI-3c — Inquiry Website Preservation

Infected Blood Inquiry

Recommendation: The Inquiry website is maintained online

Gov response: The Inquiry website will be maintained with full functionality. Transfer to National Archives is under consideration.

Prevention of Future Deaths reports(2)

Katherine Vanloo

28 Sep 2017 · Warwickshire

Concerns: There was a severe 7-month delay in pothole repair, exacerbated by the County Council's lack of a system to track works orders or audit completion and quality, leading to the wrong repair being performed.

Response (Warwickshire County Council): The Highways Safety Inspectors now use handheld devices to upload pothole details directly into the County Council's database. The Highways team has direct access to Confirm which displays a dashboard …

13 Jan 2026 · North Wales (East and Central)

Concerns: The gastroenterology/endoscopy service suffers from critical staffing shortages, inadequate infrastructure, and excessively long waiting times. These systemic failures are not adequately reflected on the corporate risk register.

Response (Betsi Cadwaladr University Health Board): Betsi Cadwaladr University Health Board is progressing work on developing an Integrated Digestive Disease Service, with shared clinical leadership, standardised pathways, coordinated workforce planning and strengthened governance, under executive sponsorship.

Select committee recommendations(593)— showing 50 strongest matches

Defence Committee

Recommendation: We recognise and respect the sensitivity surrounding Special Forces operations. However, the “no comment” approach is inappropriate for matters of administrative decision-making, data handling and accountability for resettlement casework. Serious questions have been raised about the governance arrangements under which …

Response Pending

Defence Committee

Recommendation: The government did not maintain adequate cost visibility over the direct financial consequences of the data-breach response. The NAO found that the MOD could not identify ARR-specific costs with normal audit confidence, because those costs had not been separately recorded. …

Response Pending

Defence Committee

Recommendation: Government should mandate and enforce minimum standards for skills, process, tools, controls, independent assurance and testing for datasets where compromise could plausibly risk life. The MOD should also explain who held senior official responsibility for data-protection risk in ARAP before …

Response Pending

Defence Committee

Recommendation: The breach was not simply an individual mistake, but a foreseeable systemic failure. It arose from the combination of inappropriate tools, weak operating procedures, insufficient training, poor organisational continuity, and an inadequate culture of data protection and accountability. The pressures …

Response Pending

Justice Committee

Recommendation: Despite being the body tasked with administering the legal aid scheme, the Legal Aid Agency is ill-equipped to ensure its service provision is sufficient to meet demand. Existing research on legal aid demand and coverage is entirely sourced from independent …

Response Pending

Justice Committee

Recommendation: The government must publish data on representation in magistrates’ courts and conduct independent research on case outcomes (as recommended in the Lammy review and by our predecessor committee). (Recommendation, Paragraph 24) 56

Response Pending

Justice Committee

Recommendation: The full extent of self-representation for imprisonable offences in the magistrates’ court is not well understood because the government does not publish reliable data. Best available estimates suggest it could be as high as 50%, which creates an unacceptably high …

Response Pending

Treasury Committee

Recommendation: HM Treasury should, within six months, publish a fuller quantitative analysis of the scale, causes and distribution of financial exclusion in the UK. Drawing on existing sources, including the FCA’s Financial Lives Survey, this should identify who is excluded, where …

Response Pending

Treasury Committee

Recommendation: The publication of the Financial Inclusion Strategy is welcome. It identifies many of the areas in which people experience financial exclusion. Informed witnesses broadly supported those areas of focus. Unlike HM Treasury’s 2004 publication, however, the Strategy does not yet …

Response Pending

Women and Equalities Committee

Recommendation: The Ministry of Housing, Communities and Local Government should create a standardised framework for data collection. This should require local authorities to collect and publish data on social housing applications, outcomes, use and duration of temporary accommodation, and exits from …

Response Pending

Public Accounts Committee

Recommendation: The Cabinet Office reported that it has made progress towards fully implementing converged HR processes and standards in 2026.71 The Cabinet Office pointed towards a new £5 million standardisation project it has undertaken to facilitate HR convergence.72 The Cabinet Office …

Response Pending

Public Accounts Committee

Recommendation: The Cabinet Office, in which the Government People Function sits, conceded that progress on HR convergence was behind relative to the Government Finance Function’s work. The Department attributed this to high pre-existing data convergence in the finance profession before NOVA, …

Response Pending

Public Accounts Committee

Recommendation: Not all central government functions have engaged with NOVA to the same extent, which has directly impacted their readiness to support delivery of shared services. The Government Finance Function and the Grants Management Function are most advanced with implementing converged …

Response Pending

Public Accounts Committee

Recommendation: To be ready for shared services platforms, processes and data across government must be ‘converged’, meaning that they are consistent and standardised. In 2023, the Government Finance Function began leading work with other central government functions on ‘NOVA’. NOVA is …

Response Pending

Public Accounts Committee

Recommendation: In its subsequent correspondence with the Committee, the Cabinet Office clarified that its Strategy’s £4.3 billion benefits figure had been calculated from a mixture of its dashboard and clusters’ full business cases. The Cabinet Office’s correspondence reported shared services’ change …

Response Pending

Public Accounts Committee

Recommendation: The Cabinet Office told us that the quality of data returns it uses in its dashboard has improved.25 According to the Cabinet Office, clusters have now developed robust business cases, meaning its overall Shared Services Strategy is set to achieve …

Response Pending

Public Accounts Committee

Recommendation: Since this Committee last reported on shared services, the Cabinet Office responded to concerns about its understanding of costs, benefits and value for money by updating its strategy’s case for change.20 The Cabinet Office has also created a dashboard designed …

Response Pending

Public Accounts Committee

Recommendation: Implementation of the strategy is being delayed by the lack of reliable, consistent government HR and commercial data. In 2023, the Government Finance Function began leading ‘NOVA’. NOVA is the guidance and standards that functions should follow when setting up …

Response Pending

Culture, Media and Sport Committee

Recommendation: We recommend that the government establish a comprehensive and standardised national dataset on the condition, ownership and maintenance of heritage assets across England. This should be delivered jointly with Historic England and include asset-level information on condition, risk status and …

Response Pending

Culture, Media and Sport Committee

Recommendation: Our evidence points to a systematic weakness in how government collects data on its heritage assets. Without fully understanding the current state of the sector, the government will not be able to unlock the value of built heritage. (Conclusion, Paragraph …

Response Pending

Work and Pensions Committee

Recommendation: We recommend that DWP report on the decisions which led to some people receiving inflated State Pension forecasts, what it has learned from this and the actions it will take to prevent a repetition. The report should also set out …

Response Pending

Work and Pensions Committee

Recommendation: We are concerned that some individuals will have received inflated State Pension forecasts because these did not show deductions for contracting out. Some of them may have lost the opportunity to do things differently, for example, to continue working for …

Response Pending

Work and Pensions Committee

Recommendation: We are concerned to hear that around one in five of those with a State Pension age of 67 may not have accurate awareness of this in time to make informed decisions about their retirement. We are also concerned at …

Response Pending

Housing, Communities and Local Government Committee

Recommendation: The government must ensure that the private rented sector database includes, as a minimum, information on the condition and accessibility of privately rented properties, including details of previous enforcement actions, and the current rent and rent histories. Following the initial …

Response Pending

Human Rights (Joint Committee)

Recommendation: The Government must publish updated data on the number of Britons estimated to be detained in NES, with information disaggregated by age and sex if available. If this data is not available or cannot be made public, the Government must …

Gov response: 22. We are aware that there are British nationals, including minors, located in NES. We are not in a position to comment on exact numbers due to shifting circumstances on the ground, the lack of …

Position Not Stated

Human Rights (Joint Committee)

Recommendation: There is no official public data from the Government on the number of British individuals currently detained in camps and prisons in North East Syria (NES). (Conclusion, Paragraph 95)

Gov response: 22. We are aware that there are British nationals, including minors, located in NES. We are not in a position to comment on exact numbers due to shifting circumstances on the ground, the lack of …

Response Not Attributed

Welsh Affairs Committee

Recommendation: We call on HMI Prisons to work with the Welsh Language Commissioner to design an additional survey for Welsh-speaking prisoners, with questions specifically designed to gather information about the quality and availability of Welsh language services in Welsh prisons. The …

Response Pending

Welsh Affairs Committee

Recommendation: We call on the Ministry of Justice to immediately reverse its real-term cuts to the prison education budget in England and to ensure that future funding grows in line with inflation and is aligned with the true costs of delivery. …

Response Pending

Welsh Affairs Committee

Recommendation: We call on the Ministry of Justice to continue its engagement with the Wales Governance Centre and the Welsh Government regarding the publication of Wales-specific justice data. As part of this work, the Department should provide us with annual written …

Response Pending

Welsh Affairs Committee

Recommendation: We, like our predecessors, have long called for the publication of Wales- specific justice data and we welcome the Department’s decision to publish an annual Wales-specific justice data release, as well as its commitment to publish further datasets relating to …

Response Pending

Public Accounts Committee

Recommendation: It is completely unacceptable that the Department failed to maintain accounting records to support more than £6 billion of assets included in its 2024–25 Annual Report and Accounts. The Comptroller and Auditor General concluded that the Department’s 2024–25 accounts did …

Response Pending

Public Accounts Committee

Recommendation: Planning across the asylum system has had to respond to shifting pressures at different stages of the process, and departments’ ability to model demand and plan ahead has been limited by the absence of shared data and a single, end-to-end …

Response Pending

Public Accounts Committee

Recommendation: We also raised concerns about limitations in data used to monitor people who are no longer in active contact with the Home Office after exhausting their appeal rights. The Home Office told us that it knows “where some of them …

Response Pending

Public Accounts Committee

Recommendation: Officials from both departments described ongoing challenges joining up information across systems. The MoJ explained that achieving fuller interoperability “needs money and a focused effort,” and that enabling systems to “talk to each other and share data” is difficult given …

Response Pending

Public Accounts Committee

Recommendation: We raised concerns that departments were often unable to respond to parliamentary questions because they did not hold information at the level of granularity requested.32 The NAO identified several examples where data was not routinely collected or available, including the …

Response Pending

Public Accounts Committee

Recommendation: Departments rely on accurate and timely data to understand how people move through the asylum system, but significant gaps remain in the information held across different parts of the process. The NAO found that a reliable, single record is not …

Response Pending

Public Accounts Committee

Recommendation: Poor data quality and weak management information continue to prevent effective management of the asylum system and undermine Parliament’s ability to assess performance. There is no single, reliable view of cases across the asylum system, with data spread across multiple …

Response Pending

Public Accounts Committee

Recommendation: NHSE also highlighted variation in terms of the range of community services across the country that are not specified or described clearly or consistently. It explained that these services are coded, measured and counted in different ways and often funded …

Response Pending

Science, Innovation and Technology Committee

Recommendation: The government should use its promised update to the Procurement Act 2023 to require public sector bodies to prioritise open-source tools and technology over proprietary offerings, to support innovative alternatives to incumbent suppliers and reduce the risk of vendor lock-in. …

Response Pending

Science, Innovation and Technology Committee

Recommendation: The UK’s reliance on a small number of US-based providers for digital infrastructure and public service delivery is a strategic and economic vulnerability. The government’s digital transformation ambitions could be derailed at any time by a decision taken outside our …

Response Pending

Science, Innovation and Technology Committee

Recommendation: Sovereignty means different things to different people, including within government. Ultimately it comes down to choice, and having the ability to make choices rather than being dependent on individual providers is particularly important when it comes to technology. Leverage as …

Response Pending

Science, Innovation and Technology Committee

Recommendation: In its response to this report the government should detail how the ‘All of Government’ cloud contract will prevent vendor lock-in. It should set out the engagement it has had with the Competition and Markets Authority on the development of …

Response Pending

Science, Innovation and Technology Committee

Recommendation: The public sector’s dependence on AWS and Microsoft’s cloud products undermines fair competition, fails to deliver value for money, can prevent domestic alternatives from scaling and—when outages occur—exposes a lack of resilience. The government is rightly seeking to coordinate cloud …

Response Pending

Science, Innovation and Technology Committee

Recommendation: GDS should produce a strategy to end vendor lock-in across the public sector, which includes targets for the diversification of suppliers across government departments and public bodies, progress against which is published on a quarterly basis. (Recommendation, Paragraph 107)

Response Pending

Science, Innovation and Technology Committee

Recommendation: We believe that vendor lock-in should not be viewed as inevitable, and that dependence on a small number of suppliers does not automatically lead to better delivery of public services or better use of public money. (Conclusion, Paragraph 106)

Response Pending

Science, Innovation and Technology Committee

Recommendation: The government should commit to exercising the February 2027 break clause in the Federated Data Platform contract and either develop an in-house replacement or seek an alternative developed by UK-owned and UK-based providers that are more compatible with UK values, …

Response Pending

Science, Innovation and Technology Committee

Recommendation: Our view that Palantir’s increasing presence across the public sector represents an unacceptable point of weakness is not ideologically motivated or driven by concerns about the quality of their products. The government should retain the ability to pick and choose …

Response Pending

Science, Innovation and Technology Committee

Recommendation: The findings of the internal review examining events at the UK Biobank should be published in full. In its response to this report the government and UKRI should set out the technical protections that will be put in place at …

Response Pending

Science, Innovation and Technology Committee

Recommendation: In its response to this report, the government should set out how it intends to measure departmental and public body efforts to bring about difficult but necessary cultural changes in relation to data protection. It should name the departments and …

Response Pending

Science, Innovation and Technology Committee

Recommendation: GDS and the Cabinet Office should publish quarterly reports on departmental and public sector body progress against the information and data security metrics it has committed to, together with its published principles for securing data in public services. These disclosures …

Response Pending

HSSIB safety recommendations(8)

Delayed recognition of acute aortic dissection

There is a lack of detailed and accurate data regarding the incidence and patient outcomes for acute aortic dissection in England, particularly for those patients who do not reach a specialist treatment centre alive. Such data would assist in understanding …

Safety Observation

Management of preterm labour and birth of twins

It may be beneficial to regularly analyse data on multiple births so the interpretation of this data can inform learning and research. 5.8 Summary

Safety Observation

The impact of staff fatigue on patient safety

HSSIB recommends that NHS England/Department of Health and Social Care identifies and reviews any current processes that may capture staff fatigue related data. The output of the review should identify how information about factors impacting on staff fatigue can be …

Safety Recommendation

Mental health inpatient settings: Creating conditions for learning from deaths in mental health inpatient services …

HSSIB recommends that the Department of Health and Social Care working with NHS England, and other relevant stakeholders, develop a comprehensive, unified data set with agreed definitions for recording and reporting deaths in mental health services to include deaths that …

Safety Recommendation

Placement of nasogastric tubes

It would be beneficial for the Department of Health and Social Care to consider post-Brexit arrangements for sharing patient safety incident data with Europe.

Safety Observation

Mental health inpatient settings: Supporting safe care during transition from inpatient children and young people’s …

Children and young people’s mental health services and adult mental health services can improve patient safety by having more aligned thresholds and criteria to access care, and improved data sources to inform decision making. This is to support closer alignment …

Safety Observation

Administering high-strength insulin from a pen device in hospital

It may be beneficial for systems to support regulators in identifying when large volumes of unlicensed medication are regularly being prescribed to patients. Regulators can then engage in dialogue with the manufacturer about applying for a UK product licence. The …

Safety Observation

Mental health inpatient settings

HSSIB recommends that the Department of Health and Social Care working with NHS England, and other relevant stakeholders, develop a comprehensive, unified data set with agreed definitions for recording and reporting deaths in mental health services to include deaths that …

Safety Recommendation

CQC inspection actions(30)

Worthing Hospital

The trust must ensure that workforce data for the trust can be separated to show individual site performance.

Worthing Hospital

The trust must ensure that workforce data for the trust can be separated to show individual site performance.

The Princess Royal Hospital

The trust should ensure that emergency department records are stored securely in all areas.

St Richard's Hospital

The trust must ensure that workforce data for the trust can be separated to show individual site performance.

Royal Victoria Infirmary

The trust must maintain securely an accurate, complete, and contemporaneous record including a record of the care and treatment provided to patients and of decisions taken in relation to the care and treatment provided.

Royal Sussex County Hospital

The trust must ensure that workforce data for the trust can be separated to show individual site performance.

Royal Sussex County Hospital

The trust must ensure that workforce data for the trust can be separated to show individual site performance.

Princess Royal Hospital

The trust must ensure that workforce data for the trust can be separated to show individual site performance.

Princess Royal Hospital

The trust must ensure action is taking to improve their compliance with national waiting list targets. And that performance data for the trust can be separated to show site performance.

Liverpool Women's Hospital

The trust should ensure that systems and processes are in place to accurately collect data to assess and monitor performance in relation to time to medical review and 1:1 care in labour.

Leighton Hospital

The service should consider capturing ethnicity data on all incident reviews and investigations to have full oversight of the care and treatment to ensure equality of access to care.

Withington Community Hospital

The trust should ensure documentation relating to radiation faults and Medical Physics are accessible electronically.

University Hospital North Durham

The service should consider ways to strengthen data capture within the trust maternity dashboard.

Darlington Memorial Hospital

The service should consider ways to strengthen data capture within the trust maternity dashboard.

Royal Victoria Infirmary

The service must use performance data to identify and drive improvements.

Montagu Hospital, Mexborough

Thetrustshouldensureitalwayskeeprecordssecure.

Montagu Hospital, Mexborough

Thetrustshouldensureitalwayskeeprecordssecure.

Leighton Hospital

The service must ensure it operates effective governance systems and processes in order to monitor risk and performance in key safety metrics and to collect accurate and reliable data to enable oversight of this.

Leicester Royal Infirmary

The service should consider further separation of its maternity data for all sites.

Leicester General Hospital

The service should consider further separation of its maternity data for all sites.

Ellesmere Port Hospital

The trust must ensure patient records are complete, contemporaneous and securely stored.

William Harvey Hospital

The trust should consider systems and processes which support managers own oversight of training completion rates and renewal dates held centrally by the trust governance team.

Royal Victoria Infirmary

The trust should consider ensuring all recording and timelines for grievances and disciplinary processes are a complete and contemporaneous record.

Montagu Hospital, Mexborough

Thetrustshouldensurethatlegionellatestingrecordsconfirmactionstakenshouldlegionellabepresent.

Doncaster Royal Infirmary

The trust must ensure there are effective systems and processes to identify where quality and safety are being compromised and to respond appropriately and without delay. It must ensure it improves its clinical audit processes and systems. It must continue …

Royal Berkshire Hospital

The service should continue to develop the dashboard to identify patterns and anomalies and ensure variation in data to be investigated or escalated is clearly identified.

The service must ensure that managers record and monitor key information used to assess compliance in order to improve the quality and safety of the service, such as training and supervision compliance.

Cygnet Bury Hudson

The service should consider including Mental Health Act and Mental Capacity Act training figures within its mandatory training compliance set to ensure better oversight of this data.

The service should ensure collating outcomes of treatment to establish effectiveness.

Regency Clinic - City of London

The service must monitor performance using appropriate data in order to make improvements for service users.

HMICFRS recommendations(1)

Report on the Suzy Lamplugh Trust's super-complaint: The police response to stalking

By 27 March 2025, chief constables should make sure that appropriate mechanisms are in place to fully understand the scale and types of stalking behaviour, including problem profiles, audits, victim feedback, and force management statements reflecting stalking demand.

IOPC learning recommendations(17)

Recommendation - Dorset Police, May 2026

The IOPC recommends that Dorset Police should develop a process to ensure that their local police system records, and national police system records, contain the same warning marker information. This recommendation has arisen as a result of a death or …

Recommendation - Avon and Somerset Police and Wiltshire Police, April 2026

The IOPC recommends that Wiltshire Police and Avon & Somerset Police create and maintain an up-to-date list of STORM Codes and Transfer Codes on their STORM systems to allow the effective use and transfer of incidents between the two forces. …

Police response to an abandoned emergency call – Cleveland Police, March 2020

The IOPC recommends that Cleveland Police should implement a system to ensure that despatchers can easily inform the relevant control room staff where it is not possible to deploy resources to an incident. This system should alert relevant staff to …

Collision following pursuit - Thames Valley Police, May 2019

The IOPC recommends that all information regarding an officer’s driving authorisation/category is stored centrally within the TVP driving school and where there is a change the driving school ensures this change is reflected on its records without delay. A driving …

Recommendations - National Police Chiefs' Council, December 2024

The IOPC recommends that the National Police Chiefs’ Council (NPCC) requires all forces to ensure they have mechanisms for recording the use of Flexible Lift and Carry Systems (FLACS), and similar manual handling devices, thereby providing a clear auditable process …

Recommendation - Warwickshire Police, May 2026

The IOPC recommends that should Warwickshire Police officers receive Reflective Practice Review Process (RPRP) for any minor misuse of Warwickshire Police computer systems, they conduct a review of that officer’s use of police computer systems on a regular basis. This …

Investigation into response to a concern for welfare - Greater Manchester Police, …

The IOPC recommends that Greater Manchester Police takes steps to improve their record keeping and archiving around when changes are made to the Call Handling Minimum Standards. This could be achieved by way of implementing a version control system on …

Recommendation - Greater Manchester Police, September 2022

The IOPC recommends that Greater Manchester Police (GMP) implement call handling systems or processes which ensure that where a name can be spelt in different ways, records in relation to that person are still identified. This follows an IOPC review …

Operation Hotton recommendations - Metropolitan Police Service, September 2021

The IOPC recommends that the MPS ensures there are metrics in place to measure and demonstrate, in a transparent way, improvements made in tackling bullying and harassment and confidence in the MPS approach to this. This could include reporting on …

Recommendation - Northumbria Police, April 2026

The IOPC recommends that Northumbria Police should conduct a review of their policy and practice in relation to post-arrest management and bail decisions in cases involving domestic abuse or violence against women and girls. The review should pay particular regard …

Operation Hotton recommendations - Metropolitan Police Service, September 2021

The IOPC recommends that the MPS should review current guidance and policy in relation to acting up to ensure there is transparency and clarity on how acting up positions are decided. The guidance should ensure that decisions for officers acting …

Teenager took his own life after calling police for assistance – Kent …

The IOPC recommends that Kent Police should ensure that where computer systems are upgraded and updated, that default settings are checked and the operators of those systems are made aware of the changes to settings before use. This follows an …

Recommendations - South Wales Police, July 2022

The IOPC recommends the National Police Chiefs’ Council (NPCC) shares the learning from this IOPC investigation with force custody leads, asking them to take steps to ensure: Custody staff understand that the Prisoner Escort and Custody System (PECS) is a …

Recommendations - South Wales Police, July 2022

The IOPC recommends the NPCC (as holders of the national portfolio for custody and detention) provide guidance to all police forces highlighting: The Prisoner Escort Custody Service (PECS) is a stand-alone system which does not interface with any police systems. …

Recommendations - South Wales Police, July 2022

The IOPC recommends that South Wales Police provide training to custody and detention officers regarding the Prisoner Escort and Custody System (PECS) and the completion of digital Person Escort Record (d PER) forms. Any such training should highlight that: PECS …

Failure to investigate indecent exposure – Metropolitan Police Service, February 2021

The IOPC recommends that the Metropolitan Police Service (MPS) considers the development of a system which automatically notifies the Directorate of Professional Standards (DPS) of when a serving police officer is linked to an ongoing police investigation. This follows an …

Man dies on way to custody - Thames Valley Police, November 2017

Information about a previous drug-related incident involved the same individual as this case had not been put on his Police National Computer (PNC) record. While it did not materially affect this case, awareness of this information could potentially have affected …

NAO audit recommendations(61)— showing 50 strongest matches

BBC Studios should improve the consistency and effectiveness of its internal performance reporting. It should ensure that it strikes the proper balance between allowing flexibility in its performance framework to respond to market developments and corresponding changes to its plans, …

Government Shared Services

b) The Cabinet Office should put in place performance metrics that allow it to understand and measure how implementation of the strategy is proceeding, and progress in achieving data and process convergence

Environment Agency Annual Report and Accounts 2020-21

I also recommend that EA develop more robust controls over the input and maintenance of data in its property, plant and equipment records.

Department for Environment, Food and Rural Affairs Annual Report and Accounts 2020-21

I also recommend that the Departmental Group develop more robust controls over the input and maintenance of data in its property, plant and equipment records.

The UK’s F-35 capability

The MoD should tighten its measurement of the capability of the F-35, relating it to an objective measure based on the high-level characteristics and key user requirements derived from the Secretary of State?s policy baseline relating to F-35.

Managing FCDO’s overseas estate

FCDO should identify suitable performance benchmarks for its maintenance delivery models and use this to assess the performance of different models. Once benchmarks and performance measures have been identified, FCDO should establish a monitoring regime to support data collection.

The National Space Strategy and the role of the UK Space Agency

By December 2024, UKSA should review and confirm whether it is using the most appropriate metrics, including the North Star metric, to measure its progress.

Partially accepted

The National Space Strategy and the role of the UK Space Agency

To measure the progress and benefits of government funding in the space sector: By December 2024, DSIT should define and establish output and outcome metrics to monitor cross-government progress against the Strategy.

DWP customer service

To improve its customer service, DWP should further develop key performance indicators for the Service Modernisation Programme.

DWP customer service

To improve its customer service, DWP should use its insights on the areas that customers prioritise to develop measurable objectives for its customer service improvement plans, including defining what success looks like and how progress will be assessed.

The Restart scheme for long‑term unemployed people

h) improve the information it uses to assess customer service standards for future contracts. DWP needs to be able to assess performance in a timely way so that it can act quickly if necessary. This is likely to require some …

Partially accepted

Government Shared Services

g) Departments working together as clusters should ensure that their cost and benefit figures are calculated in a consistent way to allow for comparison across clusters and to make it easier to monitor the outcomes of the Shared Services Strategy.

Road enhancements: progress with the second road investment strategy (2020 to 2025)

In their reporting of how National Highways has performed against what it originally planned to deliver in each road strategy, and against revised delivery targets, National Highways and DfT should set out the implications of changes made to the portfolio …

Investigation into the Digital Services Tax

b) HMRC should estimate the potential tax gap for DST (the difference between total theoretical tax liabilities and the amount that has been paid) separate from any HMRC calculation of the overall tax gap. For example, by comparing total revenue …

Managing NHS backlogs and waiting times in England

f) In 2024-25, with the benefit of two years of managing elective recovery, DHSC and NHSE should develop a long-term plan for returning elective and cancer services to a state in which legal and operational waiting time standards are met. …

Managing NHS backlogs and waiting times in England

e) During 2022-23, NHSE should publish a report to improve transparency on the progress it is making with the recovery of elective and cancer care. This should include an assessment of the results of its major recovery initiatives, including its …

Managing NHS backlogs and waiting times in England

d) In Quarter 1 of 2023-24 NHSE should review the elective and cancer recovery actions it took in 2022-23, to assess progress and any unintended effects. At the same time, DHSC and NHSE should determine whether elective recovery targets and …

Managing NHS backlogs and waiting times in England

b) Before April 2021, DHSC and NHSE should agree and publish guidance that explains clearly and fully how they define and report high-level metrics for increasing NHS activity and reducing long waits to ensure that they are transparent and consistently …

Managing NHS backlogs and waiting times in England

a) NHSE should improve its reporting indicators so it has a full set in place by the start of April 2023 at the latest. It should develop new indicators to take account of key risks (such as worsening health inequalities …

Progress combatting fraud

Put in place the arrangements necessary to measure progress and to reprioritise and adapt its strategy, including by: ? producing an up-to-date measure of the cost of fraud to individuals and businesses, and updating this sufficiently frequently, to allow it …

Partially accepted

Progress combatting fraud

Complete and publish its strategy for tackling fraud as soon as possible, ensuring that this sets out: ? what outcomes it is seeking to achieve and by when it is seeking to achieve them; and ? a system-level plan for …

Managing central government property

i) The OGP should set out key performance indicators and interim milestones for each of the objectives in its upcoming property strategy

Environment Agency Annual Report and Accounts 2020-21

I recommend that EA carries out a review of the data quality and cleanse the property, plant and equipment records prior to embarking on a large revaluation exercise.

Department for Environment, Food and Rural Affairs Annual Report and Accounts 2020-21

I recommend that the Departmental Group carries out a review of the data quality and cleanse the property, plant and equipment records prior to embarking on a large revaluation exercise.

Immigration enforcement

• undertake modelling exercises to understand the impact on one area by changing resourcing structures.

Immigration enforcement

• assess the relative success of each business area; and

Immigration enforcement

• clearly set out a rationale of how each business area contributes to success against Immigration Enforcement’s overall missions and objectives;

Immigration enforcement

• have clear, measurable objectives based on outcomes, cost and quality as well as inputs and outputs;

Immigration enforcement

d) Review Immigration Enforcement’s current responsibilities to identify which ones are most important in achieving its goals. However, to do this it needs to develop clear metrics of performance that are directly linked to what it is trying to achieve. …

c) finalise the performance indicators for the regular reporting to the BBC’s boards of BBC Studios’ non-financial performance in early 2020 as planned, while ensuring that this set includes adequate measures to enable board monitoring of: • BBC Studios’ performance …

Investigation into NHS Property Services Limited

The Service should: f) build on its existing quality metrics, with input from stakeholders, so that its performance can be monitored, including the accuracy of billing;

Partially accepted

Using data analytics to tackle fraud and error

Recommendation 9: The Public Sector Fraud Authority and HM Treasury should encourage departments to keep their fraud and error data analytics under review, and optimise them accordingly to ensure that they are bringing the maximum fraud and error savings.

Local bus services in England

DfT should agree with, and communicate to, relevant stakeholders what range of information it needs to best monitor the bus services system and act to fulfil its role as custodian of that system, including information that will allow it to: …

Managing FCDO’s overseas estate

FCDO should ensure that the collection and use of good-quality and complete data is embedded into the day-to-day running of its overseas estate. FCDO should develop a plan to ensure its data on the estate is kept up to date …

Improving family court services for children

MoJ, DfE, HMCTS and Cafcass, working through the FJB, should develop and publish an overall strategy for family justice improvements, including: ? a set of measurable performance indicators that cover all elements important to achieving good outcomes, including quality and …

Collecting the right tax from wealthy individuals

HMRC needs to improve the information it collects, organises and uses on agents to regularly and consistently assess the risks in the agent population. HMRC should improve its understanding of how tax professionals influence compliance, in a positive and negative …

Collecting the right tax from wealthy individuals

HMRC needs to take a more dynamic approach to understanding risk, both for wealthy individuals and more widely across connected customer groups. It should consider whether its assessment of risk should include explicit risks of non-compliance by the very wealthy.

Collecting the right tax from wealthy individuals

HMRC should keep its definition of the wealthy population under review as the base continues to grow. This should include considering whether greater segmentation of wealthy taxpayers, such as by different wealth bands, would help it to better understand risk …

UK Research and Innovation: providing support through grants

By January 2026, UKRI should take stock of whether its systems are providing it with the data necessary for good portfolio management, and if not, develop a plan to improve its portfolio monitoring and strategic oversight. It should particularly consider …

BBC Studios should review the risks associated with not meeting its targets for generating new BBC Studios? owned IP. It should consider whether it fully understands the risks to the delivery of its long-term strategy associated with its current mix …

Improving educational outcomes for disadvantaged children

To better understand the impact of its approach, DfE should broaden its performance measures and monitoring to assess both its regional progress narrowing the disadvantage attainment gap and the added value from its support for disadvantaged children, to present a …

Improving educational outcomes for disadvantaged children

To better understand the impact of its approach, DfE should set out the progress it expects to make in reducing the disadvantage attainment gap over the coming years, including what good would look like, so it can better understand where, …

NHS England’s modelling for the Long Term Workforce Plan

Recommendation 10: Ahead of producing the next version of the models, NHSE should review measures of productivity, and other workforce capacity models, to ensure that it is applying the most appropriate measure for its modelling.

• the management of significant risks to BBC Studios achieving sustainable margins and returns; and

Tackling serious and organised crime

The Department should accelerate its work to measure the impact of the collective efforts of government and law enforcement bodies on the prevalence of serious and organised crime. The Department and the NCA have been developing a new performance framework …

Investigation into NHS Property Services Limited

The Department should: d) provide stronger challenge to the Service’s process for setting directors’ bonuses, so that bonuses are paid for achieving genuinely stretching and important targets; and

Progress in preventing cardiovascular disease

DHSC should set clear targets or expectations for the numbers or percentages of the eligible population who should attend Health Checks.

NHS England’s modelling for the Long Term Workforce Plan

Recommendation 11: NHSE's modellers should consider whether it is reasonable to expect the same rate of increasing productivity from a workforce increasingly composed of newly qualified staff.

NHS England’s modelling for the Long Term Workforce Plan

Recommendation 9: The modelling (at 0.8% per annum productivity increase) and the LTWP (which describes 1.5% to 2% per annum productivity increase) present productivity differently. In future, NHSE should more clearly explain both internally and in public how it has …

Decarbonising home heating

On the deployment of heat pumps, DESNZ should: Ensure it has regularly updated information on all key barriers to heat pump installations, including reasons for Boiler Upgrade Scheme attrition, and use this to inform its approach. This should include key …

IMB individual recommendations(37)

Gatwick IRC/RSTHF (2022)

Urgently improve data collection, management and provision so as to restart provision of information in line with the Memorandum of Understanding with the IMBs (section 3.6).

The Mount (2024)

A proper data recording and management system should be introduced to replace the current use of myriad internally constructed spreadsheets and PowerPoint documents that are isolated, inconsistent and require too much manual involvement when reports or information are called for (see §9).

Wandsworth (2020)

Each year the Board has difficulty collecting data from across the prison; often it was either unavailable or inaccurate. Would the Governor consider creating a centralised data unit responsible for obtaining and collating reliable data?

Governor / Director

Gatwick IRC/RSTHF (2022)

Improve data collection and management and systematise this to reduce reliance on the goodwill and abilities of specific individuals (section 3.6).

Governor / Director

Wandsworth (2020)

Once again, it was difficult to get access to consistent CRC data regarding key performance targets. What is being done to improve this?

Other Implemented

Invest in improving systems, processes and expectations associated with the management of prisoners’ property. Current arrangements often reflect insufficient care and attention to the management of prisoners’ property, both internally and on transfer between prisons.

HMPPS Implemented

Brinsford (2022)

The management of prisoner property in the establishment and the transfer of property between establishments continue to cause many problems, including prisoner anger and claims for compensation. A new policy and procedure have been many years in the development stage and need to be implemented urgently.

HMPPS Implemented

Belmarsh (2022)

Will the Minister require HMPPS to implement a system of managing and tracking prisoner property? This has been raised by various IMB reports for the past three years without any tangible action. (see section 5.8 Property)

Ministry of Justice

Can the Prison Service confirm to the Board that the new property framework for prisoners’ property is meeting the objective(s) of the new framework, and share any data that is available to show that improvements have been made and the new framework is on target to achieve its objectives? How will you ensure that improvements are being made?

HMPPS In Progress

Usk and Prescoed (2023)

The loss of prisoners’ property when transferring from other prisons continues to be a problem which does not appear to be improving despite being reported regularly and nationally.

Thameside (2023)

We urge HMPPS to review the Prisoner Property Policy Framework of September 2022, as the management and transfer of prison property is still a major problem and the framework has had little or no impact due to the lack of a digitalised process.

HMPPS In Progress

The Mount (2024)

A system for the management of prisoners’ personal property should be developed that (a) ensures a much greater degree of accountability and responsibility for the safekeeping of such property, especially when a prisoner is being transferred, and (b) supports this objective by facilitating modern day ‘track and trace’ location monitoring – ideally using hardware and software rather than, as at …

Downview (2024)

The Board does not have sufficient confidence in the accuracy of attendance data for activities and education collated by the prison (7.1).

Governor / Director In Progress

Downview (2024)

What additional external checks are carried out by HMPPS to ensure the accuracy of data reported by the prison?

Woodhill (2020)

To ask the Service to review and reform the property system, to reduce delays in transportation, inconsistencies in entitlements and reduce losses

HMPPS In Progress

As we have reported annually, the Board continues to receive applications about the loss of prisoners’ property, usually when being transferred from another prison. Responses to prisoners’ complaints from other establishments are often late or not received at all (see section 5.8). Can the Prison Service develop a reliable system of handling and tracking prisoners’ property, to reduce these unacceptable …

HMPPS In Progress

Restrictions due to Covid-19 and project work notwithstanding, the Board looks forward to: refresher training to minimise data breaches (see 5.7.5).

Governor / Director

Werrington (2023)

How can the progress of a placement on the WADE unit of a young person who is not on Rule 49 be evaluated when no data can be found?

Governor / Director

Werrington (2023)

Why is there no nationally agreed, simple, annual data set available to assist in monitoring educational provision?

The Governor should address and resolve the present issues where many members of the IMB do not have full access to the required IT systems within the establishment.

Governor / Director

Thorn Cross (2024)

To resolve the continuing issues with the transfer of property so that less of it goes missing; and, when it does, to ensure that there is a swift remedy.

The Board recommends that data collection be improved to identify repeat offenders in the care and separation unit (CSU), to not provide a potentially disproportionate picture.

Governor / Director

Ashfield (2025)

Last year, it was suggested that individual prisons would be provided with information about reoffending rates in the near future. Has there been any progress with this?

Winchester (2020)

Will the Governor ensure that the property office has sufficient staffing to resolve prisoners’ issues promptly and efficiently (see section 5.8)?

Governor / Director

Kirklevington Grange (2021)

Are there plans to move to an electronic property management system? This could facilitate transfer between establishments and help reduce the volume of lost property.

Loss of prisoners’ property continues to be an issue. A draft HMPPS plan for a reform of the property policy appears an inadequate response and digital recording and tracking of property would seem to be a minimum requirement.

HMPPS In Progress

Glasgow, Edinburgh and Larne House Short Term Holding Facilities (2021)

That a quarterly report giving the numbers of detainees with disabilities (including the type of disability) be presented to the IMB GEL Board.

Can the Governor confirm that the Board will be allowed to resume dedicated use of an office without the need to allow other members of staff access to use the in-cell phone to call prisoners or for other purposes?

Governor / Director

Dovegate (2021)

The Board continues to deal with a substantial number of property issues resulting from transfers from other establishments. More effort needs to be made to find a national solution to this problem. Despite a framework being developed in April 2020, nothing very significant seems to have happened and the IMB still chases property that has not arrived with the prisoner …

HMPPS In Progress

The Board recommends to the Prison Service that it reviews its decision not to resource a modern IT system to support property management and that it seeks appropriate IT solutions without further delay.

Guys Marsh (2022)

The current recording of prisoner property on property cards is time-consuming and often mismanaged, leading to compensation payments and much wasting of staff time. Is there not a case for the immediate digitising of all prisoner property cards to be then placed on NOMIS?

Dovegate (2024)

Property lost between prisoners is still an major issue. Will the Prison Service consider moving to digital property cards in all prisons and photographic records for all items?

HMPPS Partially Accepted

Bronzefield (2024)

How will the prison improve the property process? (5.8)

Governor / Director

Whitemoor (2025)

Will the Prison Service establish a property management system that is fit for purpose?

HMPPS In Progress

Belmarsh (2020)

Will HMPPS confirm whether the known error in the national prison visits booking system has been resolved? (section 7.4)

HMPPS In Progress

The loss or delay of prisoners’ property is still a big problem and is especially important when this includes legal and other paperwork. How will you ensure that the situation will be improved by the new national framework?

Woodhill (2023)

To radically overhaul the property system within the prison service.

HMPPS Partially Accepted

Scottish Fatal Accident Inquiries(1)

In the light of all this I would strongly recommend that the Crown and the prison authorities enter into arrangements or protocols to ensure that, following a death in prison, all relevant CCTV footage is urgently identified, recovered and preserved in the hands of the Crown, such that should any party to the subsequent inquiry, or the Court, wish it …

PHSO casework decisions(8)

P-001973 — Driver and Vehicle Licensing Agency

Mr A complained DVLA lost his V5C logbook and then charged him £25 for a replacement, despite having his new address from a driving licence update.

UK Government Apr 2023

P-001987 — Border Force

Ms Y complained Border Force failed to update its records regarding a paid NHS debt, leading to her wrongful detention when entering the UK in November 2021, causing extreme distress.

UK Government May 2023

P-003520 — HM Revenue and Customs

Mrs A complained HMRC made tax repayments to a third-party company without her authorisation, suspecting forgery. She was unhappy with HMRC's investigation process into fraudulent claims.

UK Government Apr 2025

P-001684 — Driver and Vehicle Licensing Agency

The DVLA incorrectly changed the registered keeper of Mr Y's car to his estranged wife despite his timely objection, causing him to lose car access and his personalised registration number. He also complained about their complaint handling.

UK Government Oct 2022

P-001998 — HM Revenue and Customs

Mr A complained HMRC provided incorrect information during a 2015 phone call, leading him to spend approximately £8,000 on unnecessary accountancy fees.

UK Government May 2023

P-004173 — HM Courts and Tribunals Service

Mrs H complained HMCTS lost her adoption file and refused to accept responsibility, preventing her from learning about her birth and causing severe emotional distress.

UK Government Not Upheld Oct 2025

P-003156 — HM Courts and Tribunals Service

HMCTS lost the complainant's court file for eviction proceedings, causing several months of delay in removing tenants, loss of rental income, and emotional distress.

UK Government Nov 2024

P-003754 — Driver and Vehicle Licensing Agency

Dr X complained the DVLA seized and sold his vehicle without his knowledge in 2012, causing him significant financial detriment and distress.

UK Government Aug 2025

LGO / SPSO decisions(120)

24-010-916 — Reading Borough Council

Summary: We will not investigate Mr X’s complaint about the Council’s failure to respond to his subject access request. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This complaint is best dealt with by another agency.

LGO (Local Government & … Other Categories Sep 2024

24-010-894 — North East Lincolnshire Council

Summary: We will not investigate this complaint about a data breach during court proceedings. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We have no remit to consider what happened in court. And also because the …

LGO (Local Government & … Other Categories Sep 2024

25-006-920 — Rotherham Metropolitan Borough Council

Summary: We will not investigate this complaint about data protection breaches as this is a matter for the Information Commissioner's Office.

LGO (Local Government & … Other Categories Jul 2025

25-003-702 — Manchester City Council

Summary: We will not investigate Mr X’s complaint about the Council sharing his information or how it chose to manage his contact with it. The Information Commissioner’s Office is the right organisation to deal with data-sharing concerns and there is not enough evidence of fault to justify an investigation.

LGO (Local Government & … Other Categories Jul 2025

25-006-229 — London Borough of Hillingdon

Summary: We will not investigate this complaint about the Council’s handling of Ms Y’s Subject Access Request. The Information Commissioner’s Office is the appropriate body to consider Ms Y’s complaint, and we cannot achieve the outcome she seeks.

LGO (Local Government & … Other Categories Jul 2025

25-007-502 — Hertfordshire County Council

Summary: We will not investigate this complaint about the Council not providing all the information requested under a subject access request.

LGO (Local Government & … Other Categories Aug 2025

25-006-575 — Warrington Council

Summary: We will investigate Miss X’s complaint about matters related to the Council’s data handling. This is because it is reasonable to expect her to take the matter to the Information Commissioner’s Office.

LGO (Local Government & … Other Categories Sep 2025

21-013-420 — Stoke-on-Trent City Council

Summary: We will not investigate this complaint about the Council’s potential responsibility for a data breach. The Information Commissioner’s Office is better placed to consider responsibility for the breach. We cannot investigate court action.

LGO (Local Government & … Children S Care Services Jan 2022

21-014-500 — London Borough of Southwark

Summary: We will not investigate Mr B’s complaint that the Council has not responded to his subject access request. This is because the Information Commissioner is in the best position to consider this complaint.

LGO (Local Government & … Other Categories Feb 2022

21-016-593 — Liverpool City Council

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for information. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as this is a matter best dealt with by the …

LGO (Local Government & … Other Categories Feb 2022

21-016-317 — Kent County Council

Summary: We will not investigate this complaint about the data the Council holds about Mrs X. The Information Commissioner’s Office is better placed to consider this matter.

LGO (Local Government & … Children S Care Services Feb 2022

21-016-725 — Herefordshire Council

Summary: We will not investigate Ms X’s complaint about the Council’s actions while carrying out an inspection of her business for licensing purposes. This is because Ms X’s main concern relate to a data protection issue and the Information Commissioner is better placed to consider it.

LGO (Local Government & … Environment And Regulation Mar 2022

22-000-775 — Salford City Council

Summary: We will not investigate this complaint about the Council failing to update Miss X’s name on its systems after her gender reassignment. The county court and the Information Commissioner’s Office are better placed to consider complaints about potential discrimination and data breaches.

LGO (Local Government & … Benefits And Tax May 2022

22-006-227 — Malvern Hills District Council

Summary: We will not investigate Mr X’s complaint that the Council created false information about him and breached the Data Protection Act. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant investigation and data protection issues are best dealt with by the …

LGO (Local Government & … Other Categories Aug 2022

22-005-741 — London Borough of Hackney

Summary: We will not investigate Mr B’s complaint that the Council has not provided his housing benefit file which he requested. This is because Mr B may complain to the Information Commissioner, who is in the best position to consider the matter.

LGO (Local Government & … Other Categories Sep 2022

22-001-460 — London Borough of Newham

Summary: Mr X complained about the Council’s management of a Charging Order between 2010 and 2022 including that it incorrectly told him the debt had been written off in 2016. The Council was at fault as it failed to maintain accurate records about the payments it received and has been …

LGO (Local Government & … Other Categories Upheld Oct 2022

23-019-247 — Staffordshire Moorlands District Council

Summary: We will not investigate this complaint about the Council’s failure to provide the personal information the complainant is seeking . This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant …

LGO (Local Government & … Other Categories Apr 2024

24-000-590 — Warrington Council

Summary: We will not investigate Mr X’s complaint about data protection issues. This is because the Information Commissioner’s Office is better placed to consider Mr X’s concerns.

LGO (Local Government & … Children S Care Services May 2024

24-000-601 — Sheffield City Council

Summary: We will not investigate this complaint that the Council has failed to respond to a subject access request. This is because it is a matter best considered by the Information Commissioner’s Office.

LGO (Local Government & … Other Categories May 2024

24-006-967 — Milton Keynes Council

Summary: We will not investigate Miss X’s complaint about the Council’s failure to provide the information she requested in a subject access request. This is because the complaint is about a data issue which is best considered by the Information Commissioner’s Office.

LGO (Local Government & … Other Categories Sep 2024

24-022-095 — Derbyshire County Council

Summary: We will not investigate Mr X’s complaint about matters related to the Council’s data handling. It is reasonable to expect Mr X to take the matter to the Information Commissioner’s Office.

LGO (Local Government & … Other Categories Apr 2025

24-021-746 — Lincolnshire County Council

Summary: We will not investigate this complaint the Council shared confidential information with a venue. The complaint is best dealt with by the Information Commissioner’s Office.

LGO (Local Government & … Other Categories May 2025

25-005-726 — Cornwall Council

Summary: We will not investigate this complaint about the Council destroying Miss X’s documents because the Council have already investigated Miss X’s complaint and we cannot add to the Council’s investigation. Additionally, there is another body better placed to consider the data breach complaint.

LGO (Local Government & … Other Categories Jun 2025

25-007-868 — London Borough of Bromley

Summary: We will not investigate this complaint about a data breach. This is because the matter is out of time and there are no good reasons why we should exercise discretion to consider it now.

LGO (Local Government & … Other Categories Jul 2025

25-005-869 — Reading Borough Council

Summary: We will not investigate Mr X’s complaint about the Council’s handling of, and response to, his subject access request. This is because this is a complaint about matters best considered and decided by the Information Commissioner’s Office.

LGO (Local Government & … Other Categories Sep 2025

25-007-331 — Birmingham City Council

Summary: We will not investigate Mr X’s complaint that the Council has refused to respond to his request for information and that it holds inaccurate information about him. This is because the Information Commissioner is better placed to consider these matters.

LGO (Local Government & … Other Categories Sep 2025

25-009-553 — London Borough of Havering

Summary: We will not investigate this complaint about access to information. This is because the Information Commissioner’s Office is better placed to consider Mr Y’s complaint.

LGO (Local Government & … Other Categories Oct 2025

25-013-504 — London Borough of Hillingdon

Summary: We will not investigate Mr B’s complaint that the Council has failed to provide information he requested under a subject access request. This is because the Information Commissioner is better placed to consider this complaint.

LGO (Local Government & … Other Categories Oct 2025

25-008-987 — Birmingham City Council

Summary: We will not investigate Mr X’s complaint about how the Council handled a Freedom of Information request, because complaints about data matters are best considered by the Information Commissioner’s Office.

LGO (Local Government & … Other Categories Nov 2025

25-015-144 — Birmingham City Council

Summary: We will not investigate this complaint about the Council’s response to a subject access request as this is best dealt with by the Information Commissioner’s Office.

LGO (Local Government & … Other Categories Nov 2025

25-016-375 — Bury Metropolitan Borough Council

Summary: We will not investigate this complaint about the Council’s actions following a data protection breach as this is best dealt with by the Information Commissioner’s Office.

LGO (Local Government & … Other Categories Nov 2025

25-011-302 — Surrey County Council

Summary: We will not investigate Mr X’s complaint about how the Council dealt with his information requests. This is because the Information Commissioner is better placed to investigate the matter.

LGO (Local Government & … Other Categories Nov 2025

24-013-561 — Hertfordshire County Council

Mr X says the Council has failed to respond to his request for information made over six months ago. We will not investigate. This is because this complaint does not meet the tests set out in our Assessment Code on which complaints we should investigate. It is reasonable for Mr …

LGO (Local Government & … Other Categories Nov 2024

24-015-448 — Stratford-on-Avon District Council

Summary: We will not investigate Mr X’s complaint about matters related to the Council’s data handling. This is because we cannot achieve the outcome he wants.

LGO (Local Government & … Other Categories Dec 2024

25-004-831 — Essex County Council

Summary: Miss X complains the Council incorrectly shared details of her vehicle following an incident she was not involved in. We found the Council at fault for sharing incorrect information. This error caused a financial impact, stress and inconvenience for Miss X. Her insurer has refunded the increase in her …

LGO (Local Government & … Transport And Highways Upheld Dec 2025

21-009-512 — London Borough of Croydon

Summary: Mrs X complained about the Council using her old address when recovering unpaid council tax. We found the Council at fault in continuing to use the old address although its council tax correspondence was ‘returned to sender’. Use of the old address led to added recovery costs on the …

LGO (Local Government & … Benefits And Tax Upheld Mar 2022

22-000-086 — Slough Borough Council

Summary: We will not investigate this complaint that the Council has not properly investigated a potential attempted fraud as criminal matters are for the police. Mrs X’s concerns about data protection are best dealt with by the Information Commissioner’s Office.

LGO (Local Government & … Other Categories Apr 2022

21-001-979 — Leeds City Council

Summary: Mr X complained about the Council’s failure to take planning enforcement action against his neighbour, who is alleged to be carrying out a business in breach of a Planning Enforcement Notice. Mr X said the neighbour’s business causes noise and parking difficulties in the area. We found fault in …

LGO (Local Government & … Planning Upheld Apr 2022

21-014-870 — Dorset Council

Summary: Mr B complained that the Council gave wrong information in response to the local search questions, as part of the purchase of his property. The Council said there were no rights of way crossing or adjoining the property. After moving in the Council said the definitive map was wrong …

LGO (Local Government & … Other Categories Upheld Jun 2022

22-004-175 — Coventry City Council

Mr X alleges administrative failings related to the Council’s failure to deal with Subject Access Requests properly. We will not investigate this complaint. This is because it is reasonable for Mr X to complain to the Information Commissioner’s Office as the most appropriate authority for his complaint.

LGO (Local Government & … Other Categories Jul 2022

22-005-289 — London Borough of Southwark

Ms X alleges administrative failings related to the Council’s failure to provide information requested under the Freedom of Information Act. We will not investigate this complaint. This is because it is reasonable for Ms X to complain to the Information Commissioner’s Office as the most appropriate authority for her complaint.

LGO (Local Government & … Other Categories Jul 2022

22-010-824 — West Berkshire Council

Mrs X says the Council has failed to respond to her request for her records. We will not investigate this complaint. This is because it is reasonable for Mrs X to complain to the Information Commissioner’s Office as the specialist information rights agency.

LGO (Local Government & … Other Categories Nov 2022

22-011-945 — Devon County Council

Summary: We will not investigate this complaint about how the Council dealt with the complainant’s request for information. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as this is a matter best dealt with by the …

LGO (Local Government & … Other Categories Dec 2022

23-019-365 — Coventry City Council

Summary: We will not investigate Mr X’s complaint about the Council’s response to subject access requests and freedom of information requests. This is because the Information Commissioner’s Office is the appropriate body to consider this complaint.

LGO (Local Government & … Other Categories Apr 2024

23-021-365 — Cheshire West & Chester Council

Summary: We will not investigate Mrs X’s complaint about data matters. This is because these are best considered by the Information Commissioner’s Office which is the body set up to consider such matters.

LGO (Local Government & … Other Categories May 2024

24-000-703 — Isle of Wight Council

Summary: We will not investigate this complaint about the Council requesting additional information as part of a check on parking permit eligibility. This is because there is insufficient evidence of fault by the Council and the complainant can complain to the Information Commissioner. In addition, we cannot achieve the outcome …

LGO (Local Government & … Transport And Highways May 2024

24-010-338 — South Cambridgeshire District Council

Summary: We will not investigate Mr X’s complaint about the Council’s release of incomplete planning documents. This is because it would be reasonable for Mr X to pursue his complaint with the Information Commissioner.

LGO (Local Government & … Planning Oct 2024

24-011-677 — Worcestershire County Council

Summary: We will not investigate this complaint alleging a confidentiality breach of data and also a claim for damages. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. This is because it is reasonable to expect the …

LGO (Local Government & … Other Categories Oct 2024

24-010-004 — Ainsty (2008) Internal Drainage Board

Summary: We cannot investigate Ms X’s complaint because it relates to court action. The Information Commissioner’s Office is better placed to address her concerns about data use and subject access requests.

LGO (Local Government & … Other Categories Oct 2024

24-020-258 — Oldham Metropolitan Borough Council

Summary: We will not investigate Mr Y’s complaint about the Council’s refusal to correct inaccurate personal data. This is because further investigation would not lead to a different outcome.

LGO (Local Government & … Other Categories May 2025

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