Verve Health

The service must involve service users in care planning and risk assessment.

The service must ensure managers have the skills and relevant operational training to perform their roles.

The service must ensure that staff complete a comprehensive assessment and care plan and maintain accurate risk assessments for each service user and that staff complete effective risk management plans to reduce identified risks.

The service must ensure governance systems and processes are in place to assess, monitor and improve the quality and safety of the service.

The service must ensure that staff complete personal discharge plans and provide harm reduction advice for all service users leaving the service in order to safely support service users when they return to the community.

The service must ensure they have enough suitably competent, skilled and experienced clinical staff.

The service must ensure staff including those who work at the service but are not directly employed have the right skills and training to meet the needs of the service users in their care and that they receive a full induction to the service before they start work, ongoing training and that staff receive regular appraisals, supervision and access to team meetings.

The service must ensure they use systems and processes to safely prescribe, administer and record medicines and that the clinic room and medication is secure.

The service must ensure that staff are trained in Mental Capacity Act and have an understanding of the five principles and how to apply them and that service users have an opportunity to give consent to treatment when they are no longer under the influence of illicit substances.

The service must ensure service user safety incidents are managed, staff report incidents appropriately and managers investigate incidents and share lessons learned with the whole team.

The service must ensure that staff are able to escalate concerns relating to medicines to an appropriately clinically trained and competent individual.

The service must ensure staff are applying the duty of candour when things go wrong.

The service must ensure adequate medical governance processes and systems are in place to monitor and assess the practice and competence of clinical staff and ensure the safety of medical practices.

The service must ensure that managers record and monitor key information used to assess compliance in order to improve the quality and safety of the service, such as training and supervision compliance.

The service must ensure that staff are aware of how to use the whistleblowing process.

The service must ensure that service users undergoing medical detoxification are appropriately monitored during their detox programme, including respiration rates and temperatures.

The service must ensure that regular fire drills are completed to ensure service users and staff are able to safely vacate the building in the event of an emergency.

The service must ensure that service user records are legible and provide a contemporaneous account of all contact with the service user and relevant information in order to safely support each service user and manage risk.

The service must create a risk register to effectively record and mitigate against key risks to the service.

This service must ensure that service users have Personal Emergency Evacuation Plan’s (PEEPs) in order to safely support them to evacuate the building in an emergency.

The service must ensure staff understand how to protect service users from abuse, and how and when to make a safeguarding referral.