Conclusion 36

We are concerned to hear that around one in five of those with a State Pension age of 67 may not have accurate awareness of this in time to make informed decisions about their retirement. We are also concerned at evidence that awareness is lower for certain groups—women, people with lower qualifications or lower levels of wealth, the self-employed and people not in paid work—many of whom are likely to be disproportionately affected by the rise. DWP has recent experience of what can go wrong when changes such as these are not well communicated. It is therefore disappointing that this element, which the Minister said has been their focus, is not achieving more impact. The department should have learned lessons but has yet to implement the action plan it has developed with the Parliamentary and Health Service Ombudsman. (Conclusion, Paragraph 141)