Care home maintenance delays
Failure of care home providers to respond to and address maintenance requests in a timely manner, impacting safety and living conditions.
Strongest theme matches
Mixed across source types and ranked by classifier confidence plus text match strength.
CQC action
100match
Oaklands Care Home
The provider failed to respond in reasonable time in respect of maintenance requests.
Matched on
terms: care, home, maintenance
CQC action
100match
Spindrift Care Home Limited
The Provider reviews their systems for identifying and responding to maintenance issues to ensure they are addressed promptly.
Matched on
terms: care, home, maintenance
Committee recommendation
89match
#5 - Thirty-Fifth Report - Introducing Integrated Care Systems
The NHS estate is in an increasingly decrepit condition, but the Department seems unable to make timely decisions to address these problems. The NAO report found that the cost of tackling outstanding maintenance work on the NHS estate has now reached £9 billion, up from £5 billion seven years ago. Alongside this, there are long delays in making...
Matched on
terms: care, delay, maintenance
CQC action
87match
Laurel Lodge Care Home
The provider must ensure that premises and equipment used by the service provider are safe, suitable for the purpose for which they are being used, and properly maintained.
Matched on
terms: care, home
CQC action
87match
Karenza Care Home
The provider had failed to adequately maintain the premises to a satisfactory standard.
Matched on
terms: care, home
CQC action
87match
Tregertha Court Care Home
The provider must ensure that premises and equipment are safe, clean, and properly maintained to protect people from risks such as scalding from hot water and inadequate heating, and to ensure all essential equipment like stair lifts are in working order.
Matched on
terms: care, home
CQC action
83match
Woodland Care Home
Prompt replacement was required for examples of disrepair, such as a cracked bath panel in the first floor bathroom, along with a towel rail that had yet to be affixed in this room. The w/c on the first floor was also in need of repair, with the edging between the wall and the floor coming away. On the...
Matched on
terms: care, home
CQC action
83match
Park Grange Care Home
We concluded the premises were not always well maintained.
Matched on
terms: care, home
CQC action
82match
Westwood Care Home
The provider had failed to ensure the fire and building standards were properly risk assessed and maintained.
Matched on
terms: care, home
Inquiry recommendation
78match
R66 - Healthcare environment maintenance
Health Boards should ensure that the healthcare environment does not compromise effective infection prevention and control, and that poor maintenance practices, such as the acceptance of non-intact surfaces that could compromise effective infection prevention and control practice, are not tolerated.
Matched on
terms: care, maintenance
CQC action
78match
Manor House Care Home
People were not fully protected against the risks associated with unsafe or unsuitable premises because servicing and checks of certain areas of the home had not been carried out as planned.
Matched on
terms: care, home
CQC action
78match
Ridgeway Manor Residential Care Home
Some parts of the home were not adequately maintained or sufficiently clean.
Matched on
terms: care, home
CQC action
78match
The Cottage Residential Home
The provider must ensure people who use services and others are protected against the risks associated with unsafe or unsuitable premises through adequate maintenance.
Matched on
terms: home, maintenance
CQC action
78match
Floron Residential Home for the Elderly
The provider failed to maintain the premises and environment to keep people safe from harm and to ensure they live in a suitable environment. This was a breach of Regulation 15 (Premises and Equipment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Matched on
terms: care, home
PHSO casework decision
78match
P-001305 - A care home in the Wirral area
Sister complained her brother's oxygen tube was disconnected unnoticed and his pressure mattress collapsed, without a timely or adequate replacement.
Matched on
terms: care, home
Committee recommendation
74match
#14 - Posts routinely fail to monitor and maintain properties, prioritising reactive over preventative maintenance.
Posts have responsibility for maintaining their estates. This is funded through budgets allocated to posts by FCDO’s geographic directorates.36 The Head of Mission in each post—the Ambassador or High Commissioner— has the discretion to decide, within the broad budget areas allocated, how 29 Qq 27, 65 30 Q 27; HMT, Spending Review 2025, CP 1336, 11 June 2025...
Matched on
terms: maintenance
Committee recommendation
73match
#4 - Require Sellafield Ltd to explain actions addressing deteriorating asset condition and maintenance team productivity.
The failure of the Replacement Analytical Project illustrates the need to improve asset management at Sellafield. Sellafield is frequently in a race against time to complete work before assets (such as buildings or equipment) reach the end of their life or risks materialise (particularly as changes to planning assumptions can affect many other facilities on the site). Poor...
Matched on
terms: maintenance
CQC action
70match
Lovat House Residential Care
The provider must ensure premises risks to the health and safety of people are effectively maintained and managed.
Matched on
terms: care
CQC action
70match
St.Theresa's Nursing Home
The provider must ensure that premises and equipment used by the service provider are safe and suitable for their intended purpose, including addressing hazards like broken shower doors, unregulated water temperatures, and ensuring proper hygiene standards for laundry and commode bowls.
Matched on
terms: home
PFD report
69match
Joseph Lafferty
The coroner noted that CQC inspections do not always require assessment of external areas of care homes, even when regularly used by residents. Consideration should be given to automatically including such areas as part of inspections.
Matched on
terms: care, home
PHSO casework decision
69match
P-001898 - A care home in the Birmingham area
Mr O complained the care home did not regularly change his mother's incontinence pad or apply rash cream, which led to her developing a rash on her thighs.
Matched on
terms: care, home
Committee recommendation
66match
#22 - Increasing maintenance backlog and unknown asset conditions negatively impact Sellafield operations.
There is an increasing backlog of maintenance tasks at Sellafield which is affecting the condition of Sellafield’s assets. Sellafield Ltd could not carry out some tasks during the COVID–19 pandemic due to restrictions on working practices to prevent transmission of the virus. However even now, fewer maintenance tasks are being carried out than was the case before the...
Matched on
terms: maintenance
Committee recommendation
66match
#24 - Overseas posts face inadequate capacity and skills for proper estate maintenance.
Posts not covered by regional facilities management contracts have to use in-house staff or local contractors.65 While larger posts can have dedicated estate managers and estates teams, smaller posts may not have estates specialists on site.66 FCDO’s recent ‘FMR24’ exercise found limited local expertise in posts led to them routinely failing to monitor and maintain their property, inconsistent...
Matched on
terms: maintenance
CQC action
66match
Chy Byghan Residential Home
The provider must ensure people who use services are protected against the risks associated with unclean and not properly maintained premises.
Matched on
terms: home
CQC action
66match
Kingfishers Nursing Home
The premises and equipment used by the service provider were not clean, suitable for the purposes for which they were being used, properly used or properly maintained.
Matched on
terms: home
CQC action
66match
Darenth Grange Residential Home
The provider should ensure regular environmental audits are robust and all identified defects in the accommodation are scheduled for repair, including loose radiator guards, missing wash hand basin plugs, and holes in walls.
Matched on
terms: home
CQC action
66match
Archers Point Residential Home
The provider must ensure the premises and equipment are properly maintained and safe, including providing staff training on fire evacuation equipment, installing window restrictors, repairing defective stair gate locks, securing the laundry room and back door, ensuring premises cleanliness, removing trip hazards from communal hallways, and providing an adequate staff room.
Matched on
terms: home
CQC action
65match
St Georges Nursing Home
We recommend the provider review their ongoing schedule of building works to ensure the building meets the needs of the people living within the home.
Matched on
terms: home
CQC action
65match
Keb House Residential Home
The registered provider had not ensured the safety of the premises and equipment was safe to use.
Matched on
terms: home
CQC action
65match
Etherley Lodge
The provider must ensure that premises and equipment are properly maintained and safe, including implementing fire safety control measures, having personal evacuation plans, robust maintenance mechanisms, and ensuring electrical items are tested and damp issues are addressed.
Matched on
terms: maintenance
IMB annual report
64match
Garth (2021)
HMP Garth faced significant challenges during a reporting year dominated by Covid-19 restrictions, which impacted regimes, staffing, and purposeful activity. Despite this, the Board commended staff for maintaining safety, providing good healthcare, and improving education access. Key concerns remain around poor maintenance by contractor Amey, staff recruitment and retention, inadequate food budgets, and critical issues affecting resettlement and...
Matched on
terms: care, maintenance
IMB annual report
64match
Hatfield (2024)
HMP Hatfield maintains a high standard as a Category D prison, with a focus on safety, positive staff-prisoner relationships, and excellent resettlement outcomes, including high employment rates post-release. Key concerns persist regarding the impact of wider prison population pressures, maintenance discrepancies at the Lakes site, and delays in estate improvements like the multi-faith centre. The Board notes a...
Matched on
terms: delay, maintenance
LGO / SPSO decision
63match
201102903 - West Lothian Council
Mr C, an advice worker, complained on behalf of Ms A. Ms A said that since July 2010 she had been regularly complaining about a communal leaking/dripping water tank. She said no effective repairs were carried out because of access problems to the flat above hers. The pipes froze in December 2010. This was reported but because of...
Matched on
terms: care, delay
CQC action
61match
Highfield House Residential Home
The provider must ensure suitable premises and equipment.
Matched on
terms: home
LGO / SPSO decision
60match
201804856 - Argyll and Bute Health and Social Care Partnership
Mr C's child (Child A) suffered from a rare medical condition. Mr C complained that Child A and their family had not been provided with adequate care and support in the community. In particular, Mr C complained about the failure of the community nurse to visit and the failure by the partnership to provide him with the medical...
Matched on
terms: care
IMB annual report
60match
Whatton (2021)
HMP Whatton operated under severe Covid-19 restrictions for most of the reporting year, with prisoners confined to cells for 22 hours daily and many activities suspended. Despite these challenges, the Board commended staff for their fair and humane approach, and prisoners largely understood the restrictions. Key concerns include the unsustainable restrictive regime, poor healthcare accommodation, delays in mental...
Matched on
terms: care, delay
IMB annual report
60match
Springhill (2021)
HMP Springhill, an open Category D prison, held a population of around 255 men in 2021, operating below its Certified Normal Accommodation of 335. The Board noted positive developments in safety indicators, improved equality and diversity monitoring, and enhanced healthcare provision. However, significant concerns remain regarding the dilapidated state of much of the accommodation, the impact of delayed...
Matched on
terms: care, delay
IMB annual report
60match
Whatton (2025)
HMP Whatton, a Category C prison for sexual offenders, maintained an average population of 836. The IMB praised the safe environment, positive staff-prisoner relationships, and improvements in education and family contact. Key concerns include the persistent challenges faced by IPP prisoners, critical under-resourcing impacting the estate and services, and delays in transfers to Category D prisons. Outdated healthcare...
Matched on
terms: care, delay
IMB recommendation
59match
Styal (2020)
Contracts with outside maintenance providers continue to result in manifestly excessive quotations and long delays in repairs and refurbishment, including health and safety-related matters. Some areas of the estate are unusable because of the debris and waste left by Amey and contractors.
Matched on
terms: delay, maintenance
IMB recommendation
59match
Whatton (2020)
Although £83m has recently been pledged by the government for the maintenance of prisons, the Board is concerned that when the COVID-19 restrictions are eased, there will still be a delay to the improvement of the prison’s healthcare facilities (see paragraphs 6.1.8 to 6.1.11). Is the minister able to offer reassurance on this matter?
Matched on
terms: care, delay, maintenance
PFD report
57match
Mark Athias
The coroner identified a lack of sterile replacement catheters and inadequate fluid monitoring records at the nursing home, which management failed to detect. Concerns were also raised regarding a missing handover record and insufficient management checks on record keeping.
Matched on
terms: home
PFD report
57match
Edith Alden
Concerns include inconsistent falls prevention care plans and risk assessments, staff being unclear on mitigation, and insufficient supervision for high-risk residents in communal areas and bedrooms. The coroner also noted potential inadequacy of staffing levels.
Matched on
terms: care
Committee recommendation
57match
#29 - Poor condition of NHS estate significantly hinders effective infection prevention and control efforts.
A significant obstacle to preventing infections is also the poor condition of the NHS estate.73 Dr Partridge told us that in many hospitals patients are close together and share toilets in facilities that are difficult to clean, and that this increases the risk of infections spreading. He said that in his experience there were lower rates of transmission...
Matched on
terms: maintenance
CQC action
57match
Ambleside - Luton
The provider must ensure people who use the service and others are protected against the risks associated with unsafe or unsuitable premises because of adequate measures in relation to the security of the premises and adequate maintenance.
Matched on
terms: maintenance
CQC action
57match
Haisthorpe House
The provider must ensure people who used services and others are protected against the risks associated with unsafe or unsuitable premises because of inadequate maintenance.
Matched on
terms: maintenance
CQC action
57match
Caxton Lodge
The registered provider did not ensure service users were protected against the risks associated with unsafe premises by means of adequate maintenance.
Matched on
terms: maintenance
CQC action
57match
Chatting Independently Limited - Orchard View
The provider must ensure people who use services and others are protected against the risks associated with unsafe or unsuitable premises because of inadequate maintenance.
Matched on
terms: maintenance
CQC action
56match
Dorset County Hospital
Theserviceshouldensuremaintenanceissuesareresolvedinatimelyway,dailysafetychecksarecompletedand documentationregardingmaintenanceisclearandcomplete.
Matched on
terms: maintenance
IMB annual report
56match
Chelmsford (2021)
HMP/YOI Chelmsford, a Category B local prison, faced significant challenges during a reporting year heavily impacted by COVID-19 restrictions, leading to a restricted regime with limited purposeful activity and prolonged cell confinement. Key concerns included persistent overcrowding, a severe rat infestation, and substantial delays in handling prisoner complaints and property issues. The prison also struggled with staffing shortages,...
Matched on
terms: care, delay
LGO / SPSO decision
55match
PSOW-202107545 - Swansea Council
Mrs X complained about issues regarding the kitchen refit that the Council undertook at her home, including delays, the quality of workmanship and the lack of adequate liaison between tradespeople. She complained that she was left without a functioning kitchen for over 20 months. The Ombudsman found that, although the Council had responded to some of Mrs X’s...
Matched on
terms: delay, home