Source · CQC inspection

Ridgeway Manor Residential Care Home

Type Social Care Org Region South East Last inspected 18 Aug 2022

Overall rating: Requires Improvement  View full CQC report

Domain ratings

Five CQC key questions
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Earlier inspection findings

pre-2024 framework · 6 must-do 2 should-do

Must-do actions (6)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 6
Must do
Safe
Risks to people's health and safety had not been addressed.
Regulation: Regulation 12 (Safe care and treatment)
⚠ Risks to people's health and safety had not been addressed.
Must-do action 2 of 6
Must do
Safe
People who had needs in relation to eating and drinking were not supported to eat and drink safely in a manner consistent with relevant professional guidelines.
Regulation: Regulation 12 (Safe care and treatment)
⚠ People who had needs in relation to eating and drinking were not supported to eat and drink safely in a manner consistent with relevant professional guidelines.
Must-do action 3 of 6
Must do
Safe
People's medicines were not managed properly and safely.
Regulation: Regulation 12 (Safe care and treatment)
⚠ People's medicines were not managed properly and safely.
Must-do action 4 of 6
Must do
Effective
The home was not adapted to meet the needs of people living with dementia.
Regulation: Regulation 15 (Premises and equipment)
⚠ The home was not adapted to meet the needs of people living with dementia.
Must-do action 5 of 6
Must do
Effective
Some parts of the home were not adequately maintained or sufficiently clean.
Regulation: Regulation 15 (Premises and equipment)
⚠ Some parts of the home were not adequately maintained or sufficiently clean.
Must-do action 6 of 6
Must do
Well-led
Systems had not been established to assess, monitor and improve the quality and safety of the service.
Regulation: Regulation 17 (Good governance)
⚠ Systems had not been established to assess, monitor and improve the quality and safety of the service.

Should-do actions (2)

Recommended improvements to enhance service quality.

Should-do action 1 of 2
Should do
Effective
We recommend the provider review mental capacity assessments to ensure they comply with the principles of the MCA.
Should-do action 2 of 2
Should do
Effective
We recommend the provider consider and implement best practice guidance on the preparation and presentation of texture-modified food.

Location details

CQC ID: 1-112238287
Local authority: Surrey
Region: South East

Inspection report

Type: Inspection report
Date: 18 August 2022
Rating: Requires Improvement
Actions: 6 must-do 2 should-do
AI-extracted 17 Feb 2026