Source · CQC inspection
Chatting Independently Limited - Orchard View
Type Social Care Org
Region East
Last inspected 11 Nov 2014
Overall rating: Inadequate View full CQC report
Domain ratings
Safe
Inadequate
Effective
Inadequate
Caring
Requires Improvement
Responsive
Inadequate
Well-led
Inadequate
Earlier inspection findings
Must-do actions (10)
Must-do action 1 of 10
Must do
Safe
The provider must ensure people who used services are protected against the risks of receiving care and treatment that is inappropriate or unsafe by means of the planning and delivery of care and, where appropriate, treatment in such a way as to meet people’s individual needs and ensure their welfare and safety.
Must-do action 2 of 10
Must do
Well-led
The provider must ensure people who used the service are protected against the risks associated with an ineffective operation of systems to regularly assess and monitor the quality of the services and to identify, assess and manage risks relating to the health, welfare and safety of people and others who may be at risk from the carrying on of the home.
Must-do action 3 of 10
Must do
Safe
The provider must ensure people who use the service are protected against the risk of abuse.
Must-do action 4 of 10
Must do
Safe
The provider must ensure people who use services and others are protected against the risks associated with the unsafe use and management of medicines by means of making appropriate arrangements for the recording and safe administration of medicines.
Must-do action 5 of 10
Must do
Effective
The provider must ensure people are protected from the risk of inadequate nutrition and hydration by means of the provision of a choice of suitable and nutritious food and hydration, and support for the purposes of enabling people to eat and drink for their needs.
Must-do action 6 of 10
Must do
Well-led
The provider must ensure all the required checks are carried out prior to a person commencing their employment.
Must-do action 7 of 10
Must do
Safe
The provider must ensure people who use services and others are protected against the risks associated with unsafe or unsuitable premises because of inadequate maintenance.
Must-do action 8 of 10
Must do
Effective
The provider must have suitable arrangements in place for obtaining and acting in accordance with the consent of people using the service, or establishing, and acting in accordance with, the best interests of people using the service.
Must-do action 9 of 10
Must do
Responsive
The provider must ensure people who use the service could be assured that any complaints would be acted on investigated and resolved to their satisfaction.
Must-do action 10 of 10
Must do
Effective
The provider must have suitable arrangements in place to ensure that staff were appropriately trained to deliver safe care and support to people.