Source · CQC inspection
Kingfishers Nursing Home
Type Social Care Org
Region South East
Last inspected 5 Jan 2017
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (3)
Must-do action 1 of 3
Must do
Responsive
The registered person failed to establish and operate effectively an accessible system for identifying, receiving, recording, handling and responding to complaints by service users and others in relation to the carrying on of the regulated activity.
Must-do action 2 of 3
Must do
Safe
Recruitment procedures were not established and operated effectively to ensure that fit and proper persons were employed. All information specified in Schedule 3 was not available for each such person employed.
Must-do action 3 of 3
Must do
Safe
The premises and equipment used by the service provider were not clean, suitable for the purposes for which they were being used, properly used or properly maintained.
Should-do actions (5)
Should-do action 1 of 5
Should do
Safe
The service continues to review and adjust care worker and registered nurse staff deployment in line with people's dependency needs assessments.
Should-do action 2 of 5
Should do
Safe
The management reviews and implements nationally-recognised best practice guidance into the medicines management at the service.
Should-do action 3 of 5
Should do
Effective
The service provides clear communication and documentation to people that alternative food and drink choices are available.
Should-do action 4 of 5
Should do
Well-led
The service increases the scope and frequency of audits to drive continuous improvement in the quality of people's care.
Should-do action 5 of 5
Should do
Well-led
The service implements a system to meet the requirements of the duty of candour process.