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Floron Residential Home for the Elderly

Type Social Care Org Region London Last inspected 27 Apr 2022

Archived This service was archived (deregistered) by CQC on 25 Jul 2023. The ratings below are historical and do not reflect a current service.

Location rating: Inadequate  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 27 April 2022. Ratings extracted from individual reports are shown separately below.

Safe
Inadequate
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Comprehensive inspection
Date: 27 April 2022
Rating extracted from this report: Inadequate
Actions indexed: 9 must-do 4 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 9 must-do 4 should-do

Must-do actions (9)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 9
Must do
Safe
This is a breach of Regulation 12 (Safe care and treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation: Regulation 12 (Safe care and treatment)
⚠ Risk assessments relating to the environment were not robust enough to mitigate risks to people. People who might be at risk of falls because of the uneven flooring did not have a detailed fall risk assessment and management plan. There were insufficient staff on site, particularly at night, to safely …
Must-do action 2 of 9
Must do
Safe
This was a breach of Regulation 12 (Safe care and Treatment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation: Regulation 12 (Safe care and Treatment)
⚠ We were not fully assured that people were always protected from the risk of infection. We found areas of concern in relation to poor infection control practices at the service, placing people at risk of exposure to infection, including COVID-19. There was a strong malodour in the communal lounge and …
Must-do action 3 of 9
Must do
Safe
This is a breach of Regulation 18 (Staffing) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation: Regulation 18 (Staffing)
⚠ At our last inspection we made a recommendation that the provider seek advice from a reputable source in relation to planning staff rotas and deployment of staff to meet people's needs safely. At this inspection we found the provider had not made changes to the way the rota was planned …
Must-do action 4 of 9
Must do
Safe
This was a breach of regulation 19 (fit and proper persons employed) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation: regulation 19 (fit and proper persons employed)
⚠ Recruitment procedures were not always safely established, we found gaps in the way recruitment records were managed. For a newly appointed staff member we did not see an induction record to show their learning, assessments and suitability to for their role. We also found inconsistencies with employment references, in that …
Must-do action 5 of 9
Must do
Effective
This was a continued breach of regulation 11 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation: regulation 11 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
⚠ At our last inspection we identified issues where people had not been given the choice to have either a bath or shower. At this inspection we saw care plans stated staff should assist people with washing, including a bath or shower. However, three of the four daily records we reviewed …
Must-do action 6 of 9
Must do
Effective
The provider failed to maintain the premises and environment to keep people safe from harm and to ensure they live in a suitable environment. This was a breach of Regulation 15 (Premises and Equipment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation: Regulation 15 (Premises and Equipment)
⚠ The provider did not assess or properly manage environmental risks to ensure people were safe. The provider had not properly maintained the service. We found the building was in need of modernisation and necessary repairs to make it safe and improve the environment had not been addressed. During our last …
Must-do action 7 of 9
Must do
Caring
The provider failed to ensure people had their dignity respected at all times. This was a breach of Regulation 10 (Dignity and Respect) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation: Regulation 10 (Dignity and Respect)
⚠ People's dignity was not always respected. We observed staff assisting people at mealtimes in a standing position. Whilst some staff members interacted with people, others did not give any eye contact or speak to people to ensure they were enjoying their meal. One staff member told us, the person they …
Must-do action 8 of 9
Must do
Responsive
The provider was not making sure people who use the service received person-centred care to meet their needs and reflected their personal preferences. This was a breach of Regulation 9 (Person-Centred Care) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation: Regulation 9 (Person-Centred Care)
⚠ People did not always receive personalised care according to their choices and preferences. Relatives told us, "When [person] gets up and goes to bed seems to depend on the staff capacity. It is at a time that works for them. Breakfast and other meals are served at set times so …
Must-do action 9 of 9
Must do
Well-led
Systems to assess, monitor and improve the quality of the service and mitigate risks to the health, safety and welfare of people using the service were not effective. This placed people at risk of harm. This was a breach of regulation 17(1) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation: regulation 17(1) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
⚠ At the time of our inspection, the service had not had a registered manager in post for nine months. The provider was not meeting the conditions of their registration to appoint a new registered manager. This meant the provider was not meeting their legal responsibilities to ensure the service was …

Should-do actions (4)

Recommended improvements to enhance service quality.

Should-do action 1 of 4
Should do
Safe
We recommend the provider seeks good practice guidance in relation to communicating visiting arrangements to relatives.
Should-do action 2 of 4
Should do
Effective
We recommend the provider seeks good practice guidance in relation to supporting nutritional meal choices.
Should-do action 3 of 4
Should do
Effective
We recommend the provider seeks good practice guidance in relation to the effectiveness of training.
Should-do action 4 of 4
Should do
Caring
We recommend the provider seeks guidance from a reputable source in family involvement in people's care.

Previous inspection

18 September 2019
Rating extracted from this reportRequires Improvement
TypeComprehensive inspection
Actions 1 must-do 2 should-do

Read previous inspection PDF

3 repeated