Floron Residential Home for the Elderly

⚠ Risk assessments relating to the environment were not robust enough to mitigate risks to people. People who might be at risk of falls because of the uneven flooring did not have a detailed fall risk assessment and management plan. There were insufficient staff on site, particularly at night, to safely …

⚠ We were not fully assured that people were always protected from the risk of infection. We found areas of concern in relation to poor infection control practices at the service, placing people at risk of exposure to infection, including COVID-19. There was a strong malodour in the communal lounge and …

⚠ At our last inspection we made a recommendation that the provider seek advice from a reputable source in relation to planning staff rotas and deployment of staff to meet people's needs safely. At this inspection we found the provider had not made changes to the way the rota was planned …

⚠ Recruitment procedures were not always safely established, we found gaps in the way recruitment records were managed. For a newly appointed staff member we did not see an induction record to show their learning, assessments and suitability to for their role. We also found inconsistencies with employment references, in that …

⚠ At our last inspection we identified issues where people had not been given the choice to have either a bath or shower. At this inspection we saw care plans stated staff should assist people with washing, including a bath or shower. However, three of the four daily records we reviewed …

⚠ The provider did not assess or properly manage environmental risks to ensure people were safe. The provider had not properly maintained the service. We found the building was in need of modernisation and necessary repairs to make it safe and improve the environment had not been addressed. During our last …

⚠ People's dignity was not always respected. We observed staff assisting people at mealtimes in a standing position. Whilst some staff members interacted with people, others did not give any eye contact or speak to people to ensure they were enjoying their meal. One staff member told us, the person they …

⚠ People did not always receive personalised care according to their choices and preferences. Relatives told us, "When [person] gets up and goes to bed seems to depend on the staff capacity. It is at a time that works for them. Breakfast and other meals are served at set times so …

⚠ At the time of our inspection, the service had not had a registered manager in post for nine months. The provider was not meeting the conditions of their registration to appoint a new registered manager. This meant the provider was not meeting their legal responsibilities to ensure the service was …