3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Miss A complained that Betsi Cadwaladr University Health Board failed to fully address her concerns about her late father’s care and treatment between April and June 2023. The Ombudsman noted that the Health Board’s complaint response only sought to address Miss A’s concerns which related …
Mrs X complained that Aneurin Bevan University Health Board failed to respond to the complaint she made to it in July 2024. The Ombudsman found that the Health Board had not responded to the complaint or kept Mrs X updated during its investigation, which caused …
The Ombudsman received 2 complaints that a member (“the Member”) of Welshpool Town Council (“the Town Council”) had breached the Code of Conduct. It was alleged by another Member of the Town Council (the first complaint) that the Member had behaved in a way which …
The Ombudsman set out to investigate Ms D’s complaint about whether appropriate clinical care was provided by the Practice, in relation to her post-natal care during a consultation in January 2024. The investigation also considered whether any delays in handling and responding to the complaint …
Miss A complained about the care and treatment provided to her by a Dental Practice in the area of Cardiff & Vale University Health Board (“the Practice”), and she raised concerns about her discharge. Miss A said the Practice’s response to her complaint was inadequate, …
Miss B complained that Powys County Council had failed to appropriately deal with her Social Services complaint. The Ombudsman found that there was a delay in the Council’s handling of Miss B’s complaint which caused frustration to Miss B. The Ombudsman decided to settle the …
Mr A complained that Carmarthenshire County Council had not appropriately consulted with local residents prior to the installation of speed curbs in the area and had not provided a full response to his complaint. The Ombudsman’s assessment found that, although the Council had provided a …
Ms B complained that despite assurance from Aneurin Bevan University Health Board that she would receive a complaint response from her GP Practice, which was under the responsibility of the Health Board at the time of events, she was informed her complaint was out of …
Miss B complained about the care and treatment provided to her late son, Mr C, by a GP Practice in the area of Swansea Bay University Health Board. Specifically, the investigation considered whether appropriate clinical care and treatment was provided in relation to Mr C’s …
Mrs B complained that Hywel Dda University Health Board had failed to respond to the complaint she submitted in May 2024. The Ombudsman found that there had been a significant delay by the Health Board to provide Mrs B with a response. She said this …
Ms A complained that Caerphilly County Borough Council failed to respond to the majority of the issues she raised in her Social Services complaint. Ms A said that the Council inaccurately claimed that it had addressed the issues in a previous meeting. Ms A said …
Mr A complained about the action taken by Linc Cymru Housing Association (“the Housing Association”) to address issues with damp and mould in his property. He said that other residents living on the ground floor of the same building had raised concerns about similar issues. …
We investigated allegations about the Member including that he had breached the Council’s Code of Conduct by repeatedly treating and/or communicating with the Council’s Clerk and fellow Councillors in a manner which lacked respect and amounted to bullying and/or harassment. Further, that his conduct, both …
Mrs A complained about care and treatment provided to her son, B, by Hywel Dda University Health Board. The investigation considered the concern that B’s prescription of isotretinoin (a medicine used to treat severe acne) was not managed appropriately between September 2022 and January 2023. …
Mr A complained that Ceredigion County Council did not respond fully to his formal complaint in relation to the determination of a planning application. The Ombudsman found the Council had responded to Mr A’s initial complaint, but not acknowledge or respond to a follow up …
Mr A complained that Betsi Cadwaladr University Health Board failed to arrange an attention deficit hyperactivity disorder (“ADHD”) assessment for him and did not acknowledge this in its investigation report. The Ombudsman decided that Mr A had requested an ADHD assessment, however the necessary referral …
Ms X complained that Flintshire County Council failed to respond to the complaint she submitted in October 2024 regarding repairs to her home. The Ombudsman found that, while the Council had attended Ms X’s home and addressed her concerns informally, it had failed to provide …
Miss Q complained that Aneurin Bevan University Health Board had failed to respond to the complaint she submitted in June 2024. The Ombudsman decided that there had been a significant delay by the Health Board to provide Miss Q with a response. She said this …
Miss X complained that Cwm Taf Morgannwg University Health Board failed to respond to the complaint she submitted in September 2024 regarding her late father’s treatment in hospital. The Ombudsman found that there was a communication failure and, as a result of this, Miss X …
Miss Y complained that the decision by Cwm Taf Morgannwg University Health Board to discharge her grandmother, Mrs Z, home from hospital on 16 February 2023 was inappropriate. She said the Health Board did not assess: • Mrs Z’s ability to carry out activities of …
Mr A complained about the standard of care provided to him in relation to the diagnosis and management of his attention deficit hyperactivity disorder (ADHD) and whether it was clinically appropriate. He was also dissatisfied with the issues raised by a letter that he had …
Ms X complained that a Medical Centre in the area of Swansea Bay University Health Board failed to respond to her complaint submitted to it in October 2024 regarding her abdomen scans. Ms X also complained that it failed to follow its complaints process and …
Mr X complained that the Health Board failed to respond to his complaint submitted to it in June 2024. He further complained about lack of regular updates. The Ombudsman concluded that the Health Board had failed to formally respond to Mr X’s complaint, and it …
Ms T complained that Cyngor Gwynedd had failed to address her concerns in the complaints response and failed to clarify why the quote for the work to the hedges had increased considerably. The Ombudsman found that the Council had failed to address the concerns raised …
Ms B complained to Aneurin Bevan University Health Board regarding the treatment her father received while in hospital. The Ombudsman found that the Health Board had failed to provide a formal complaint response to Ms B and only responded informally. The Ombudsman decided to settle …