Betsi Cadwaladr University Health Board

Mr A complained that Betsi Cadwaladr University Health Board failed to arrange an attention deficit hyperactivity disorder (“ADHD”) assessment for him and did not acknowledge this in its investigation report.

The Ombudsman decided that Mr A had requested an ADHD assessment, however the necessary referral was not made. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement within 1 month to issue an apology and explanation to Mr A for not including his requests for an ADHD assessment in its report and for the delay in arranging for an assessment to take place.