PSOW-202505998
Summary (the PSOW's words)Mrs B complained about the care and treatment her husband, Mr B, received from the Health Board before his death …
PSOW (Public Services Ombudsman for Wales) decision
Aneurin Bevan University Health Board
Decided 11 February 2025
Reference PSOW-202406850
Outcome: Resolved / Early Resolution
Sector: Health
Category: Clinical treatment in hospital
Body on this site: Aneurin Bevan University Health Board
Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗ All PSOW decisions
Themes assigned by this site (AI-generated): Clinical negligence harms learning, Patient safety governance
Full decision
Decision (the PSOW's words)
Ms B complained to Aneurin Bevan University Health Board regarding the treatment her father received while in hospital.
The Ombudsman found that the Health Board had failed to provide a formal complaint response to Ms B and only responded informally. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Ms B for not addressing her concerns via the formal complaints procedure and provide an explanation as to why this happened. The Health Board also agreed to issue the formal complaints response within 5 weeks.
From: PSOW (Public Services Ombudsman for Wales), decision PSOW-202406850, 11 February 2025