PSOW-202505998
Summary (the PSOW's words)Mrs B complained about the care and treatment her husband, Mr B, received from the Health Board before his death …
PSOW (Public Services Ombudsman for Wales) decision
Aneurin Bevan University Health Board
Decided 13 February 2025
Reference PSOW-202407989
Outcome: Resolved / Early Resolution
Sector: Health
Category: Health
Body on this site: Aneurin Bevan University Health Board
Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗ All PSOW decisions
Themes assigned by this site (AI-generated): Patient safety governance
Full decision
Decision (the PSOW's words)
Miss Q complained that Aneurin Bevan University Health Board had failed to respond to the complaint she submitted in June 2024.
The Ombudsman decided that there had been a significant delay by the Health Board to provide Miss Q with a response. She said this had caused frustration and uncertainty for Miss Q. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to provide Miss Q with a written apology, £150 redress in recognition of the delays and to issue a complaint response within 3 weeks.
From: PSOW (Public Services Ombudsman for Wales), decision PSOW-202407989, 13 February 2025