Miss A complained that Betsi Cadwaladr University Health Board failed to fully address her concerns about her late father’s care and treatment between April and June 2023.
The Ombudsman noted that the Health Board’s complaint response only sought to address Miss A’s concerns which related to the period12 May 2023 onwards. The Health Board’s failure to address the concerns relating to the earlier period amounted to maladministration, which had caused an injustice to Miss A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman obtained the Health Board’s agreement to apologise to Miss A for failing to fully address her concerns in the first instance, and to investigate and respond to those concerns. The Health Board agreed to undertake these actions within 3 months.