PSOW-202307747
Summary (the PSOW's words)The Ombudsman received a complaint that a member (“the Member”) of Powys County Council (“the Council”) had breached the Code …
PSOW (Public Services Ombudsman for Wales) decision
Powys County Council
Decided 17 February 2025
Reference PSOW-202408070
Outcome: Resolved / Early Resolution
Sector: Local Government
Category: Childrens Social Services
Body on this site: Powys County Council
Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗ All PSOW decisions
Themes assigned by this site (AI-generated): Underinvestment in Children's Social Care
Full decision
Decision (the PSOW's words)
Miss B complained that Powys County Council had failed to appropriately deal with her Social Services complaint.
The Ombudsman found that there was a delay in the Council’s handling of Miss B’s complaint which caused frustration to Miss B. The Ombudsman decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained the Council’s agreement to, within 2 weeks, apologise to Miss B and explain the reasons for the delay in dealing her complaint, to escalate her complaint to Stage 2 of the Council’s Social Services complaints procedure, and to appoint an Independent Investigator.
From: PSOW (Public Services Ombudsman for Wales), decision PSOW-202408070, 17 February 2025