Hywel Dda University Health Board

Mrs B complained that Hywel Dda University Health Board had failed to respond to the complaint she submitted in May 2024.

The Ombudsman found that there had been a significant delay by the Health Board to provide Mrs B with a response. She said this had caused frustration and uncertainty for Mrs B. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to provide Mrs B with a written apology, to include an explanation for the delay, £150 redress and to issue a complaint response within 6 weeks.