Mr A complained that Ceredigion County Council did not respond fully to his formal complaint in relation to the determination of a planning application.
The Ombudsman found the Council had responded to Mr A’s initial complaint, but not acknowledge or respond to a follow up letter from Mr A in December 2023. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to provide a response to the letter Mr A sent to it in December 2023, and to issue an apology to Mr A for not acknowledging or responding. The Council agreed to complete these actions within 4 weeks.