3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Ms A complained that Betsi Cadwaladr University Health Board had failed to provide her daughter with a joint Orthodontic and Restorative Dentistry appointment and treatment, since she was referred in 2021. The Health Board explained that despite continuously advertising, the position of Restorative Consultant remains …
Mrs C complained that Cardiff Council had failed to take action to safeguard Mr A, who is a disabled adult, when he was left unaccompanied by an independent service provider. The Ombudsman decided that the Council had not adequately acknowledged or apologised for the lack …
Mr X complained that St Clears Town Council failed to respond to the complaint he submitted. The Ombudsman found that it had failed to provide him with a formal complaint response. The Ombudsman said this caused uncertainty and frustration for Mr X. The Ombudsman decided …
Miss B complained about the care and treatment provided to her late sister, Miss A, by her GP Practice. The investigation considered whether the decision by Miss A’s GP not to prescribe her with antibiotics, following telephone consultations on 5 and 12 December 2022, was …
Mr B complained about a lack of care and treatment provided to his late mother, Mrs C, by the Welsh Ambulance Services University NHS Trust (“the Trust”) and Swansea Bay University Health Board (“the Health Board”) in September 2022. The Ombudsman’s investigation considered whether the …
Mrs A complained about a lack of care and treatment by the Welsh Ambulance Services University NHS Trust (“the Trust”) for her son, Mr B, on 14 December 2022. The Ombudsman’s investigation considered the handling of 2 999 calls, the standard of record keeping by …
Mrs A complained that the GP Surgery failed to investigate what stage her mother’s, Mrs B’s, COPD was at and identify metastatic cancer. The Ombudsman decided that whilst the overall care provided to Mrs B was appropriate, the Surgery managed 4 COPD exacerbations in a …
Mr A complained that Swansea Bay University Health Board had not fully responded to his concerns about the care and treatment provided to him by the persistent pain team and a referral to physiotherapy. The Ombudsman’s assessment found that the Health Board had blocked email …
Ms L complained that Hywel Dda University Health Board had failed to respond to the complaint she made to it in March 2024. The Ombudsman found that there was a significant delay in the Health Board issuing its complaint response to Ms L, causing her …
Mr B complained about a lack of care and treatment provided to his late mother, Mrs C, by the Welsh Ambulance Services University NHS Trust (“the Trust”) and Swansea Bay University Health Board (“the Health Board”) in September 2022. The Ombudsman’s investigation considered whether the …
Ms A complained about water ingress to her property, which is rented from Carmarthenshire County Council (“the Council”). She said that despite complaining to the Council the issue had not been resolved and the Council had not fully addressed her complaint. The Ombudsman decided that …
Mrs A complained to Betsi Cadwaladr University Health Board (“the Health Board”) about, mainly, the standard of care and treatment provided to her whilst in hospital between March and July 2023. Mrs A made her complaint in September 2024. However, the Health Board declined to …
Miss B complained that Caerphilly County Borough Council failed to respond to a complaint concerning repeated missed refuse/recycling collections. The Ombudsman found that the Council failed to explain to Miss B that her complaint was being dealt with as a service request. This caused additional …
Mrs C complained about the care and treatment her late mother, Mrs A, received from Swansea Bay University Health Board when she was admitted to Singleton Hospital between 11 May and 17 June 2022. The investigated considered whether: a) Mrs A’s nutritional needs were met …
The Ombudsman received a complaint alleging that a Member (“the Member”) of Flintshire County Council (“the Council”) and Saltney Town Council had breached the Code of Conduct by abusing their position and using the resources of their authority improperly when they requested the delivery of …
Mr X complained that United Welsh HousingAssociation had failed to resolve maintenance issues in his ex-partner’s property. The Ombudsman found that although the Association had responded to Mr X’s complaint, it had failed to fully respond to all of Mr X’s concerns. The Ombudsman said …
Mr X complained that Caerphilly County Borough Council failed to respond to all of his concerns in its complaint response. The Ombudsman found that while the Council had provided a response to Mr X, it had overlooked other issues Mr X had raised in his …
Miss D complained about care and treatment provided to her by Wye Valley NHS Trust (“the Trust”) on behalf of Powys Teaching Health Board (“the Health Board”). We investigated whether Miss D received appropriate care following her emergency surgery at Hereford Hospital (“the First Hospital” …
Mrs A complained about Hywel Dda University Health Board (“the Health Board’s”) failure to provide her mother with timely Ophthalmology clinic appointments to treat her age-related eye disease. The Ombudsman noted that whilst the Health Board in its complaint response had provided an explanation about …
Mrs A complained about the care and treatment that her late sister, Ms B received from the Health Board. This investigation considered whether given Ms B’s medication history and presenting symptoms, she should have been tested for fluoxetine toxicity1 to inform her diagnosis and/or before …
Mrs A complained to Cwm Taf Morgannwg University Health Board about the care and treatment provided to her son following him fracturing his elbow. She also raised concerns about the lack of a clear, robust pathway for 16–18-year-olds with additional needs to receive treatment. The …
Mrs B complained that the Council had failed to install sound insulation to her home. She also complained that the Council had failed to respond appropriately to reports of damp and mould in her home. The Ombudsman found that In respect of sound proofing Mrs …
Mrs C complained about the care and management her husband received when he attended Ysbyty Glan Clwyd (“the Hospital”). In particular, her husband not been seen by the Consultant Gastroenterologist (“the Consultant”) despite making several requests. Mrs C also referred to the lack of communication …
Ms C complained about the care and treatment her late father, Mr D, received from Swansea Bay University Health Board. She complained about whether it was appropriate to discharge Mr D from hospital on 24 December 2023. She also complained about whether there was delay …
Mr A complained that the Council had failed to enforce planning conditions. Public areas remained unadopted and a Section 106 Agreement, setting out public works, had not been enforced. Mr A was dissatisfied with the Council’s complaint handling and said that information contained in the …