3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Mrs A complained that her child’s GP failed to make a referral to hospital, for assessment of possible neuro-developmental issues, following a consultation in October 2022. Mrs A complained that the GP Practice did not realise the error until July 2023 and that since the …
Mr A complained about the delays in the process for completing an Individual Development Plan (“IDP”) for his daughter B. B was educated in an independent school because of her additional learning needs. Cyngor Gwynedd (“the Council”) had been funding her placement since an education …
A member of the public (“the Complainant”) alleged that during a telephone conversation, a Member of Tonyrefail Community Council made a “disability discriminating remark”. The Ombudsman started an investigation to consider paragraphs 4(a) (equality of opportunity), 4(b) (respect and consideration) and 6(1)(a) (disrepute) of the …
Miss A complained that Cardiff and Vale University Health Board had not provided her with appropriate information about her father’s hospital admission, or the care and treatment provided to him. Miss A also complained that her father’s medical records could not be located, to inform …
Miss A complained on behalf of Adra’s (“the Housing Association”) tenant, that it had failed to fix a water leak at the property since May 2023. Miss A said that the leak had caused damp and mould inside the property. The Ombudsman decided that the …
Ms C complained that United Welsh Housing Association had failed to act on reports of Anti-Social Behaviour and had not communicated effectively with her regarding her concerns. The Ombudsman decided that the Housing Association’s decisions about what action to take were properly made but there …
Ms A complained that she was not able to visit her sister, who is in her 90s and lives with dementia, inside the Care Home where her sister is a resident. This followed a video call with her niece, which Ms A thought was taking …
Mr C complained about the care and treatment provided to his late father, Mr A, by the Health Board. Specifically, the investigation considered whether the Health Board diagnosed Mr A’s hip fracture in a timely manner following his admission to the Royal Gwent Hospital on …
Mrs G complained that Swansea Bay University Health Board had failed to respond to the complaint she made to it in July 2024. The Ombudsman found that there had been a delay in the Health Board responding to Mrs G’s complaint and a failure to …
Ms A complained that Cardiff Council failed to repair a fault in the roof of the block of flats she lived in as a leaseholder, which had resulted in internal damage to her property. The Ombudsman decided that the Council had completed the roof repairs, …
The Ombudsman received a complaint that a Member (“the Member”) of Pembrey & Burry Port Town Council (“the Council”) had breached the Code of Conduct (“the Code”) by engaging in homophobic language and threatening and intimidating behaviour, during two separate incidents, in 2022 and 2023. …
Mr A complained that the Stage 2 complaint response he received from the Council, regarding his uncle and adult social care, did not address all the concerns he had raised. The Ombudsman decided that the Stage 2 complaint response had not fully addressed the issues …
Mr C complained that he had faced persistent problems with Powys County Council’s assisted recycling waste collections, which had caused him stress and inconvenience. The Ombudsman decided that although the Council were taking reasonable steps to ensure collections were carried out as intended, and that …
Mrs A complained that Aneurin Bevan University Health Board had failed to address her concerns raised in August 2024 and had failed to complete a second investigation into the sad death of her son. The Ombudsman obtained further information from the Health Board and decided …
Mr A complained about Swansea Council’s actions after it was notified that it had been given the incorrect banding for his property, resulting in an overpayment of Council Tax. He said that his online request for a refund was not actioned. Mr A was also …
Mrs X complained that Betsi Cadwaladr UniversityHealth Board had failed to respond to her complaint satisfactorily, and whenshe approached them with additional concerns, it failed to provide a furtherresponse. The Ombudsman found that the Health Board failed toissue its further response. She said this caused …
Ms X complained that Aneurin Bevan University Health Board failed to respond to the complaint she submitted in August 2024. The Ombudsman found that the Health Board had failed to respond to the complaint. She said this caused uncertainty and frustration for Ms X. She …
Mrs X complained that Swansea Bay University Health Board failed to respond to the complaint raised in February 2024. The Ombudsman found that the Health Board had failed to respond to Mrs X’s complaint. The Ombudsman stated that this caused uncertainty and frustration for Mrs …
Mrs S complained that Isle of Anglesey County Council refused to investigate her complaint about a breach of planning conditions, other than to ask the developer whether the height of the properties was correct. She said the Council refused to request an independent assessment be …
Mr B complained about waste management by Cardiff Council. He complained that the Council’s Assisted Lift waste collection service had consistently failed to collect his waste. Mr B also complained that, following investigation of his complaint, the Council had inappropriately changed his waste collection point …
We received a number of complaints that a member (“the Member”) of Neyland Town Council (“the Council”) had breached the Code of Conduct for Members of Local Authorities (“the Code”). The complainants alleged the Member had failed to treat the Clerk, former Clerk and councillors …
Miss X complained that the surgery failed to respond to her complaint regarding several concerns. The Ombudsman found that the surgery had failed to respond to Miss X’s complaint. The Ombudsman stated that this caused uncertainty and frustration for Miss X. The Ombudsman decided to …
Ms A complained about the care and treatment provided to her late grandfather, Mr B, by the Health Board. Ms A was not given information regarding a biopsy undertaken during the first few days of admission, and not informed of Mr B’s cancer diagnosis until …
The Ombudsman received a complaint that a Member (“the Member”) of Llanllyfni Community Council (“the Council”) had breached the Code of Conduct (“the Code”) by failing to declare an interest in Council meetings when the future use of a piece of land was discussed. A …
The Ombudsman received a complaint that a Member (“the Member”) of Llanllyfni Community Council (“the Council”) had breached the Code of Conduct (“the Code”) by failing to declare an interest in Council meetings when the future use of a piece of land was discussed. A …