3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Miss Q complained that Rhondda Cynon Taf County Borough Council had failed to provide her with reasonable adjustments and had not responded to the complaint she submitted in October 2024. The Ombudsman found that the Council had recently responded to Miss Q’s complaint but decided …
Mrs C complained about the care and treatment she received from the Health Board. The investigation considered whether the decision to remove Mrs C’s polyps (abnormal tissue growths) during a colonoscopy (the examination of the inside of the bowels using a thin tube with a …
Ms X complained about the Health Board’s handling of a placement funding request relating to a change in placement for her son. She raised concerns about delays, communication and the way professionals discussed the situation during a meeting. The Ombudsman found that Ms X had …
Mr C complained that Hywel Dda University Health Board (“the Health Board”) did not forward a referral to a specialist consultant following an appointment, which resulted in him waiting an additional 21 months for an assessment. The Ombudsman decided that the Health Board had acted …
Mr A complained that Hywel Dda University Health Board (“the Health Board”) did not report the result of an urgent suspected cancer scan within the timescales set out in national guidelines, which prevented his partner from receiving the palliative care and pain relief he needed. …
Mr A’s complaint related to care and treatment provided to his late mother, Mrs B, by the Ear Nose and Throat departments of Wrexham Maelor and Glan Clwyd, between August and November 2023. Mr A referred to failings in communication, medical assessment, and the overall …
The Ombudsman received a complaint that a Member (“the Member”) of Carmarthenshire County Council (“the Council”) had breached the Code of Conduct (“the Code”) by publicly supporting behaviour of another Member (Councillor A) who was alleged to have breached the Code at a public election …
Ms N complained that Aneurin Bevan University Health Board failed to respond to a complaint, concerning the care and treatment of her mother, that she submitted in January 2025. The Ombudsman found that the Health Board wrote to Ms N in February to advise that …
The Ombudsman received a complaint that a Member (“the Member”) of Carmarthenshire Council (“the Council”) had breached the Code of Conduct (“the Code”) during a public election event when he made what was reported as a fascist salute directed toward one of the candidates. The …
Ms A complained that she was unhappy with Cardiff Council’s (“the Council”) actions regarding damp and mould in her property. Ms A said that although the Council had undertaken some works, there remained a smell of mould upstairs. The Ombudsman found that the Council had …
Miss C complained about the care and treatment she received from the Health Board, specifically; • Whether the Commissioning Team appropriately considered requests received on her behalf between 2022 and 2023 • Whether it was clinically appropriate that she was repatriated to the Spinal Team …
Complaint about the care and treatment provided by the Practice and in its response to her complaint, it had not addressed her concerns. The Ombudsman decided that there had been a failure by the Practice to respond fully to the concerns raised by the complainant …
Mrs C has complained about the care and treatment her son, B, received from Cwm Taf Morgannwg University Health Board. Specifically, Mrs C complained about whether the time taken to carry out cardiac investigations for B following his admission to the Paediatric Unit at Prince …
Ms K complained that Pobl failed to respond to a complaint she submitted in November 2024. The Ombudsman found that Ms K’s initial complaint had been sent to an unmonitored email address. Ms K submitted a second complaint which did not fall within the Association’s …
It was alleged that the Member, in making particular remarks to the press, following a decision which the Council’s Standards Committee made about his professional conduct, failed to adhere to the Code of Conduct for members of Local Authorities. In particular, it was alleged that, …
Mr A had complained about issues relating to the care provided to him by the GP Practice. The Ombudsman found that while the GP Practice had provided Mr A with a complaint response, it had failed to fully respond to the concerns he had raised. …
Miss X complained that Hafod Housing Association failed to address the damp and mould in her property for four months. As a result of this, Miss X’s belongings and decor were ruined. The Ombudsman found the Association had received a complaint from Miss X in …
Mr A complained that a delay in Betsi Cadwaladr University Health Board carrying out a second procedure to remove a polyp resulted in it becoming cancerous. The Ombudsman decided that whilst the Health Board’s response to the complaint concluded there was no qualifying liability, as …
Mr A complained that the Health Board had disclosed a confidential letter. He further complained about the Health Board’s handling of his complaint. The Ombudsman found that although Mr A had complained to the Health Board, it had dealt with the matter in terms of …
Mr A complained about the inconsistencies in different specialist scan results where a pancreatic 8mm tumour had been found on the initial CT scan but not on the follow-up MRI scan. Given that Mr A had raised concerns around his management it was agreed that, …
Ms C complained about the care and treatment her late mother, Ms A, received from the Health Board when she attended Grange University Hospital (“the Hospital”) in April 2023. The investigation considered whether there was a delay in clinical assessment in the Emergency Department (ED) …
Mrs C complained about the care and treatment provided to her late mother, Mrs A, during her admission to the Emergency Department (“ED”) of Ysbyty Glan Clwyd (“the Hospital”) between 21 and 24 January 2023. In particular, the investigation considered whether there was a delay …
Miss A complained that the records held by the Council’s Social Services Department’s relating to her daughter were inaccurate, incomplete and that false information was recorded. She also complained that the Council did not appropriately declare potential conflicts of interest with persons involved in her …
Ms X complained that her garden had been unusable and unsafe for many years. She complained that Trivallis had failed to act promptly to address the issues, even once it had undertaken a site survey and monitored the problems in order to establish what works …
Miss B complained about the care and treatment provided to her late son, Mr C, by Welsh Ambulance Services University NHS Trust (“the Trust”) on 10 and 11 December 2022. Specifically, the handling of the 2x 999 calls made and whether a response should have …