Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : Cardiff Council Report Date 04/04/2025 Case Against Cardiff Council Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202408502 Outcome Early resolution Ms A complained that Cardiff Council failed to repair a fault in the roof of the block of flats she lived in as a leaseholder, which had resulted in internal damage to her property.
The Ombudsman decided that the Council had completed the roof repairs, but had failed to inform Ms A. However, it had not resolved the internal damage to Ms A’s property which had resulted in her not being able to use one of the bedrooms, or the lights in the kitchen for a prolonged period of time. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement that within 2 weeks it would write to Ms A setting out what quotes she needed to obtain, where she needed to send them and make a redress payment to her in the sum of £500. Within 2weeks of receiving the quotes the Council would agree the cost of the works, or if the Council determined it was not going to cover the cost write to Ms A clearly outlining its reasons.