Betsi Cadwaladr University Health Board

Mrs X complained that Betsi Cadwaladr UniversityHealth Board had failed to respond to her complaint satisfactorily, and whenshe approached them with additional concerns, it failed to provide a furtherresponse.

The Ombudsman found that the Health Board failed toissue its further response. She said this caused uncertainty andfrustration to Mrs X. The Ombudsmandecided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’sagreement to, within 2 weeks, provide Mrs X with a written apology andexplanation for the delay, and to issue its further response.