Caerphilly County Borough Council

Mr A complained that the Stage 2 complaint response he received from the Council, regarding his uncle and adult social care, did not address all the concerns he had raised.

The Ombudsman decided that the Stage 2 complaint response had not fully addressed the issues Mr A had raised in his complaint to the Council, or the concerns he had raised about how safeguarding concerns were dealt with. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Council’s agreement that within 1 month it would apologise to Mr A for not fully addressing his Stage 2 complaint, address the concerns he had raised and remind social workers of their responsibilities when dealing with information relating to safeguarding concerns.