3,294 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
The Ombudsman received a complaint that a Member (“the Member”) of Holywell Town Council (“the Council”) had breached the Code of Conduct (“the Code”). It was alleged that when the Complainant and an acquaintance (“the acquaintance”), were attempting to collect the Complainant’s personal items from …
Mrs B complained about whether Aneurin Bevan University Health Board took adequate steps to investigate and respond to an allegation that a member of agency staff provider her husband, Mr B, with unprescribed medication on 8 February 2024. The investigation found that the Health Board …
Ms A complained about the Health Board’s decision not to offer her an attention deficit hyperactivity disorder (“ADHD”) assessment, despite having previously had a private ADHD assessment and diagnosis. Ms A raised additional queries with the Health Board following its complaint response. As part of …
Mr A complained that Cwm Taf Morgannwg University Health Board (“the Health Board”) dealt with his complaint, about communication about the waiting time for a hip replacement operation, under its early resolution process. Mr A had requested a formal response from the Health Board under …
Ms C complained that Care Inspectorate Wales had not acted impartially when it investigated and responded to her complaint. The Ombudsman decided that the Body’s investigation did not lack impartiality, but the response had not fully considered that there had been a breakdown in communication …
Mrs A complained that Betsi Cadwaladr University Health Board had failed to provide a complaint respond to a complaint her husband, Mr A, had submitted in respect of the care and treatment his father, Mr B, had received from the Health Board. The Ombudsman decided …
Ms C complained about the care and treatment she received from Hywel Dda University Health Board (“the Health Board”) when she was in the early stages of pregnancy. She complained that, if an earlier scan had been carried out, she would have known about the …
Mrs A complained about a recurring drainage issue which caused her toilet to become blocked. She said that repair works had been carried out, which included fitting a blanking plate to manhole F12b, but this had failed to resolve the issue. The Ombudsman decided that …
Mr M complained that Cwm Taf Morgannwg University Health Board had failed to respond to his follow up concerns arising from the complaint response he received in August 2023. The Ombudsman decided that there had been a significant delay by the Health Board to provide …
Mr A complained about a leak at his property. He said that the Vale of Glamorgan Council (“the Council”) had failed to carry out all the necessary repairs. The Ombudsman noted that the Council had started some repair works, but it did not fully resolve …
Miss A complained that Cardiff Council failed to repair a leak in the rainwater downpipe, which passes through the utility room in her property. The Ombudsman noted that the Council had inspected the property to identify the cause of the fault, but it did not …
Ms A complained about the care she received from Betsi Cadwaladr University Health Board (“the Health Board”) and Liverpool University Hospitals NHS Foundation Trust (“the First English Trust”). Her concerns included her management and care following surgery for her inflammatory bowel disease in 2019, whether …
Mr X complained that Wrexham County Borough Council failed to respond to his concerns about a new build adjacent to his property. The Ombudsman found that the Council had failed to respond to Mr X’s concerns, despite him receiving an acknowledgment that his concerns had …
Miss X complained that Flintshire County Council failed to respond to her emails and calls, and that she has been living in a state of disrepair for 18 years. The Ombudsman found that the Council had failed to respond to Miss X’s concerns. The Ombudsman …
Mrs B questioned whether Mr B received adequate care and treatment from the Health Board in respect of his admission to hospital between 3 and 30 September 2022. Specifically, she queried whether there was a delay in an oncology review. The investigation found that there …
Dr X complained that Denbighshire County Council had not followed their guidance on informal parking appeals and had not responded to his appeal within 28 days. The Ombudsman found that the Council had not responded to Dr X’s informal appeal within 28 days, nor had …
The Ombudsman received a complaint that a Member (“the Member”) of Monmouthshire County Council (“the Council”) had breached the Code of Conduct (“the Code”). It was alleged that the Member breached the Code during a scrutiny committee meeting by using words which intimated that the …
An Advocate complained on behalf of Mrs A regarding the care that her daughter, Ms B, received from Cwm Taf Morgannwg University Health Board (“the First Health Board”) and another health board (“the Second Health Board”) in 2022. Specifically, Mrs A complained about the manner …
An Advocate complained on behalf of Mrs A regarding the care that her daughter, Ms B, received from another health board (“the First Health Board”) and Cardiff and Vale University Health Board (“the Second Health Board”) in 2022. Specifically, Mrs A complained about the Second …
Ms K complained about the Council’s handling of and decision to approve a neighbour’s planning application, and specifically whether there was maladministration in respect of: 1. its communication with her about the application 2. its management and consideration of the objections received to the application …
Miss A complained that Newport City Homes had failed to undertake repairs and address damp and mould issues, which she had first reported in July 2024. Miss A further complained that she had experienced difficulties in contacting the Housing Association. The Ombudsman found that although …
Mrs A complained about the care provided to her by Betsi Cadwaladr University Health Board from November 2022 until August 2023. When Mrs A complained to the Ombudsman, she expressed dissatisfaction that when the Health Board responded to her complaint, it had not offered to …
Mrs M complained that Aneurin Bevan University Health Board had failed to respond to the complaint she submitted in September 2024. The Ombudsman decided that there had delays by the Health Board to provide Mrs M with a response. She said this had caused frustration …
The Ombudsman received a self-referred complaint from a member of Monmouthshire County Council (“the Council”). The referral explained that the Member had failed to observe the Code of Conduct (“the Code”) for members of the Council by disclosing potentially sensitive or restricted information during a …
Mr M complained that Newport City Council had failed to respond to the numerous complaints he raised. The Ombudsman decided that the Council had failed to provide Mr M with a response. She said this had caused frustration and uncertainty for Mr M. She decided …