Mrs A complained that Aneurin Bevan University Health Board had failed to address her concerns raised in August 2024 and had failed to complete a second investigation into the sad death of her son.
The Ombudsman obtained further information from the Health Board and decided that although Mrs A was unhappy with the concerns addressed, it had created a significant action plan and maintained correspondence with Mrs A appropriately. The Ombudsman recognised that the second investigation was complex and required contact with clinicians who have left the Health Board. However, the Ombudsman decided that the investigation was ongoing with no indication of when it may be completed. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to provide Mrs A with an apology for the delay and to complete the second investigation within 3 months.