The Ombudsman found that the surgery had failed to respond to Miss X’s complaint. The Ombudsman stated that this caused uncertainty and frustration for Miss X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Surgery’s agreement to, within 3 weeks, offer Miss X an apology and explanation for the delay and to issues its complaint response.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202309541 | 27 Nov 2024 | Mrs A complained that following registration, the Practice did not take appropriate steps to obtain her clinical records. Mrs A … | Not Upheld |
| PSOW-202405596 | 18 Nov 2024 | Mr X complained that the Surgery failed to fully respond to his complaint regarding concerns with the issuance of incorrect … | Resolved / Early Resolution |
| PSOW-202402368 | 07 Nov 2024 | Mrs A complained that the Practice failed to identify the seriousness of her husband’s symptoms or refer him to hospital, … | Not Upheld |