Source · PSOW (Public Services Ombudsman for Wales)

Aneurin Bevan University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202409909 Sector Health Category Health Decided 02 April 2025

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Poor health and social care integration

Full decision

Ms X complained that Aneurin Bevan University Health Board failed to respond to the complaint she submitted in August 2024.

The Ombudsman found that the Health Board had failed to respond to the complaint. She said this caused uncertainty and frustration for Ms X. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to, within 2 weeks, write to Ms X with an apology and explanation for the delay and to issue its complaint response.

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Other decisions involving Aneurin Bevan University Health Board

Reference	Date	Summary	Outcome
PSOW-202600070	25 Jun 2026	Ms A complained about the care and treatment received by her late husband while admitted to hospital (“the Hospital”). Ms …	Resolved / Early Resolution
PSOW-202509410	18 Jun 2026	Mrs A complained about her husband’s management and care at the Grange Hospital during his admission in 2025. Mr A …	Resolved / Early Resolution
PSOW-202502459	17 Jun 2026	Ms B is prelingually deaf (deafness that occurs before learning speech and language). She complained about the care she received …	Partly Upheld
PSOW-202601356	12 Jun 2026	Mr A complained that Aneurin Bevan University Health Board failed to respond to a complaint he submitted in September 2025 …	Resolved / Early Resolution
PSOW-202600487	08 Jun 2026	Mrs B complained that the Health Board did not appropriately investigate her late father’s possible Stevens-Johnson Syndrome and that it …	Resolved / Early Resolution

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