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PSOW (Public Services Ombudsman for Wales) decision

Aneurin Bevan University Health Board

Decided 2 April 2025 Reference PSOW-202409909 Outcome: Resolved / Early Resolution Sector: Health Category: Health Body on this site: Aneurin Bevan University Health Board

Original decision on the PSOW (Public Services Ombudsman for Wales) website ↗ All PSOW decisions

Themes assigned by this site (AI-generated): Poor health and social care integration

Full decision

Decision (the PSOW's words)

Ms X complained that Aneurin Bevan University Health Board failed to respond to the complaint she submitted in August 2024.

The Ombudsman found that the Health Board had failed to respond to the complaint. She said this caused uncertainty and frustration for Ms X. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to, within 2 weeks, write to Ms X with an apology and explanation for the delay and to issue its complaint response.

From: PSOW (Public Services Ombudsman for Wales), decision PSOW-202409909, 2 April 2025