Mrs X complained that Swansea Bay University Health Board failed to respond to the complaint raised in February 2024.
The Ombudsman found that the Health Board had failed to respond to Mrs X’s complaint. The Ombudsman stated that this caused uncertainty and frustration for Mrs X. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to offer Mrs X an apology and explanation for the delay, issue the complaint response and offer a £150 financial redress payment in recognition of the delays, within four weeks