Source · PSOW (Public Services Ombudsman for Wales)

Swansea Bay University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202408596 Sector Health Category Clinical treatment in hospital Decided 01 April 2025

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Care and discharge planning Inadequate Pre-Operative Risk Assessment

Full decision

Mrs X complained that Swansea Bay University Health Board failed to respond to the complaint raised in February 2024.

The Ombudsman found that the Health Board had failed to respond to Mrs X’s complaint. The Ombudsman stated that this caused uncertainty and frustration for Mrs X. The Ombudsman decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to offer Mrs X an apology and explanation for the delay, issue the complaint response and offer a £150 financial redress payment in recognition of the delays, within four weeks

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Other decisions involving Swansea Bay University Health Board

Reference	Date	Summary	Outcome
PSOW-202601482	23 Jun 2026	Miss B complained that Swansea Bay University Health Board failed to provide a response to her complaint, which she made …	Resolved / Early Resolution
PSOW-202501900	19 Jun 2026	Mrs N complained about the care provided to her mother, Mrs L, during Mrs L’s attendance at the Emergency Department …	Partly Upheld
PSOW-202600416	27 May 2026	Complaint about the care and treatment provided by Swansea Bay University Health Board during pregnancy and the birth of their …	Resolved / Early Resolution
PSOW-202510769	30 Apr 2026	Ms A complained that Swansea Bay University Health Board had failed to keep her updated on the progress of her …	Resolved / Early Resolution
PSOW-202510036	28 Apr 2026	Miss A complained that Swansea Bay University Health Board had not fully addressed her complaint about care and treatment provided …	Resolved / Early Resolution

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