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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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30 Jun 2023 Maladministration Silva Homes Limited (202124594) Case 202124594 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of damp and mould; Complaint handling; Record keeping. 30 Jun 2023 Partial Maladministration Southern Housing Group Limited (202201579) Case 202201579 · ASB/Abuse/Nuisance REPORT COMPLAINT 2022015799 Southern Housing Group Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jun 2023 Partial Maladministration Stonewater Limited (202126957) Case 202126957 · Financial The complaint is about the landlord’s: response to the resident’s: Subject Access Request (SAR); concerns about her service charge; concerns … 30 Jun 2023 Reasonable Redress Stonewater Limited (202215713) Case 202215713 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s bathroom. 30 Jun 2023 No Maladministration Torus62 Limited (202115339) Case 202115339 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about being exposed to and the presence of asbestos … 29 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202008357) Case 202008357 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of damp and mould in her previous property. The resident’s … 29 Jun 2023 Maladministration A2Dominion Housing Group Limited (202109610) Case 202109610 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also investigated the landlord’s … 29 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202122709) Case 202122709 · Managing Relations The complaint is about: The landlord's handling of the resident's decant. The landlord's handling of the resident's request to access … 29 Jun 2023 Partial Maladministration Aster Group Limited (202222222) Case 202222222 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s report of damp and mould in her bathroom. Complaint Handling. 29 Jun 2023 No Maladministration Bolton at Home Limited (202207243) Case 202207243 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s report of anti-social behaviour and her request for a managed … 29 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202016549) Case 202016549 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A mutual exchange. Repairs to the property and a pest infestation. The … 29 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202017611) Case 202017611 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property on becoming … 29 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202106834) Case 202106834 · Information and data management REPORT COMPLAINT 202106834 Clarion Housing Association Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jun 2023 Maladministration Clarion Housing Association Limited (202124883) Case 202124883 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about her flooring in her property. 29 Jun 2023 No Maladministration Clarion Housing Association Limited (202128461) Case 202128461 · Estate Management The complaint is about how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also … 29 Jun 2023 Maladministration Guinness Housing Association Limited (201915461) Case 201915461 · Financial The complaint is about the landlord’s: management of the resident’s rent account, and; its complaint handling. 29 Jun 2023 Partial Maladministration Hyde Housing Association Limited (202114946) Case 202114946 · Financial The complaint is about the landlord’s handling of: The resident’s concerns about the fire remediation works, including how long the … 29 Jun 2023 Partial Maladministration Hyde Housing Association Limited (202206410) Case 202206410 · Managing Relations The complaint is about: The landlord’s handling of repairs to a fence. The landlord’s response to the resident’s concerns about … 29 Jun 2023 Maladministration Moat Homes Limited (202120954) Case 202120954 · Managing Relations REPORT COMPLAINT 202120954 Moat Homes Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jun 2023 Severe Maladministration Southway Housing Trust (Manchester) Limited (202104948) Case 202104948 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents reports of damp and mould. The Ombudsman has also considered … 29 Jun 2023 Maladministration Sovereign Housing Association Limited (202208805) Case 202208805 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of smoke entering his property from his neighbour’s flat. … 29 Jun 2023 Maladministration The Guinness Partnership Limited (202214038) Case 202214038 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leak. 29 Jun 2023 Maladministration The Guinness Partnership Limited (202217512) Case 202217512 · Estate Management The complaint is about the time taken by the landlord to restore the resident’s communal lift to full working order … 28 Jun 2023 Maladministration Abri Group Limited (202205248) Case 202205248 · Managing Relations The complaint is regarding the landlords; response to the resident’s request for replacement windows and doors; and. complaints handling. 28 Jun 2023 Reasonable Redress Bromford Housing Group Limited (202215674) Case 202215674 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s boiler. 28 Jun 2023 Maladministration Clarion Housing Association Limited (202101002) Case 202101002 · Managing Relations The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff … 28 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202223313) Case 202223313 · Old Property Condition migrated-2025 The complaint is about the freeholder’s handling of: repairs to the patio doors. reported heating issues in the property. 28 Jun 2023 Partial Maladministration Guinness Housing Association Limited (202121759) Case 202121759 · Managing Relations REPORT COMPLAINT 202121759 Guinness Housing Association Limited 28 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Jun 2023 Partial Maladministration Home Group Limited (202118954) Case 202118954 · Estate Management The complaint is about the landlords: Handling of the residents reports of defects at his property. Handling of the residents … 28 Jun 2023 Partial Maladministration Hyde Housing Association Limited (202014780) Case 202014780 · Information and data management The complaint is about the landlord’s handling of: Repairs, in particular: Replacement windows. A blocked toilet. A boiler repair. A … 28 Jun 2023 Maladministration Hyde Housing Association Limited (202102289) Case 202102289 · Estate Management The complaint is about the landlord’s handling of: Fire safety concerns and repairs following the removal of smoke detectors. Replacement … 28 Jun 2023 Partial Maladministration Lincolnshire Housing Partnership Limited (202118675) Case 202118675 · Managing Relations The complaint is about the landlord’s: Response to the resident’s claim that the property did not meet her disability needs … 28 Jun 2023 Severe Maladministration Southern Housing Group Limited (202218230) Case 202218230 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of leaks into her property from the communal roof … 28 Jun 2023 Maladministration Wandle Housing Association Limited (202123253) Case 202123253 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs. The landlord’s handling of the complaint. 27 Jun 2023 No Maladministration Accent Housing Limited (202203580) Case 202203580 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs, including the presence of mould and a … 27 Jun 2023 Maladministration Aster Group Limited (202201448) Case 202201448 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: The allocation of a neighbouring property. Anti-social behaviour … 27 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202000555) Case 202000555 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 27 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202015858) Case 202015858 · Health and Safety (inc. building safety) The resident’s complaint was about: The landlord’s response to the resident’s request for a “EWS1” and her concerns about fire … 27 Jun 2023 Reasonable Redress Clarion Housing Association Limited (202117029) Case 202117029 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property. 27 Jun 2023 Maladministration Clarion Housing Association Limited (202202320) Case 202202320 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of issues with the communal lighting and garden. This … 27 Jun 2023 Maladministration Hyde Housing Association Limited (202109935) Case 202109935 · Financial This complaint is about the landlord’s response to: the resident’s service charge queries. The landlord’s handling of the associated complaint. 27 Jun 2023 Maladministration Longhurst Group Limited (202222192) Case 202222192 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of his noisy dripping bath taps and shower, and … 27 Jun 2023 Partial Maladministration Orbit Group Limited (202202744) Case 202202744 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Role in the decision to serve the resident with a Community Protection Warning Notice. … 26 Jun 2023 No Maladministration Beyond Housing Limited (202211920) Case 202211920 · Financial The complaint is about: the resident’s reports of being offered an unsuitable property, including the assessment carried out by the … 26 Jun 2023 Partial Maladministration Bromford Housing Group Limited (202211617) Case 202211617 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The subsequent complaint. 26 Jun 2023 Reasonable Redress East Midlands Housing Group Limited (202215290) Case 202215290 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of damp and mould in her property’s bathroom. 26 Jun 2023 Maladministration Estuary Housing Association Limited (202209474) Case 202209474 · Estate Management The complaint is about the landlord’s handling of the: Resident’s reports of a leak in the underground car park. Associated … 26 Jun 2023 Maladministration Inquilab Housing Association Limited (202115670) Case 202115670 · Managing Relations REPORT COMPLAINT 202115670 Inquilab Housing Association Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jun 2023 Maladministration Inquilab Housing Association Limited (202125616) Case 202125616 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of mould in her bathroom. The landlord’s complaint handling. 26 Jun 2023 Reasonable Redress Midland Heart Limited (202209417) Case 202209417 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of noise nuisance from a neighbour’s property.