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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 6,534 of 16,595 decisions

Decisions

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18 May 2026 Maladministration London & Quadrant Housing Trust (202432891) Case 202432891 · Responsive repairs/activity Decision Case ID 202432891 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 8 May 2026 Maladministration Peabody Trust (202347731) Case 202347731 · ASB/Abuse/Nuisance Decision Case ID 202347731 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 8 May … 29 Apr 2026 Maladministration London & Quadrant Housing Trust (202517130) Case 202517130 · Managing Relations Decision Case ID 202517130 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Apr 2026 Maladministration Notting Hill Genesis (202321386) Case 202321386 · Financial Decision Case ID 202321386 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 29 … 29 Apr 2026 Maladministration Paragon Asra Housing Limited (202424705) Case 202424705 · Managing Relations The landlord failed to conduct a robust investigation of the resident’s concerns and delayed slightly in providing its complaint responses. 21 Apr 2026 Maladministration NSAH (Alliance Homes) Limited (202346133) Case 202346133 · Managing Relations Decision Case ID 202346133 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Mar 2026 Maladministration Metropolitan Thames Valley Housing (MTV) (202346688) Case 202346688 · Managing Relations Decision Case ID 202346688 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy … 26 Mar 2026 Maladministration Places for People Group Limited (202347611) Case 202347611 · Managing Relations Decision Case ID 202347611 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 26 Mar 2026 Maladministration Royal Borough Of Greenwich (202337916) Case 202337916 · Managing Relations Decision Case ID 202337916 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 23 Mar 2026 Maladministration Anchor Hanover Group (202530774) Case 202530774 · Estate Management The landlord failed to investigate the complaint appropriately. It therefore did not address the resident’s concerns in its complaint responses … 20 Mar 2026 Maladministration West Northamptonshire Council (202529663) Case 202529663 · Managing Relations Decision Case ID 202529663 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 18 Mar 2026 Maladministration Places for People Group Limited (202345606) Case 202345606 · Managing Relations Decision Case ID 202345606 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 17 Mar 2026 Maladministration Hyde Housing Association Limited (202405598) Case 202405598 · Managing Relations Decision Case ID 202405598 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Mar 2026 Maladministration London & Quadrant Housing Trust (202340712) Case 202340712 · Health and Safety (inc. building safety) Decision Case ID 202340712 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 11 Mar 2026 Maladministration Moat Homes Limited (202404257) Case 202404257 · Managing Relations Decision Case ID 202404257 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 10 Mar 2026 Maladministration Lancaster City Council (202302122) Case 202302122 · Local Authority / ALMO or TMO Decision Case ID 202302122 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Mar 2026 Maladministration Southampton City Council (202520155) Case 202520155 · Local Authority / ALMO or TMO Decision Case ID 202450615 and 202520155 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or … 10 Mar 2026 Maladministration Southern Housing (202329144) Case 202329144 · Estate Management Decision Case ID 202329144 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 … 9 Mar 2026 Maladministration Bury Metropolitan Borough Council (202433636) Case 202433636 · Local Authority / ALMO or TMO The stage 2 response was not aligned with the landlord’s complaints policy. It was dismissive and lacked empathy. 9 Mar 2026 Maladministration Cheshire West and Chester Council (202329111) Case 202329111 · Local Authority / ALMO or TMO Decision Case ID 202329111 Decision type Investigation Landlord Cheshire West and Chester Council Landlord type Local Authority / ALMO or … 6 Mar 2026 Maladministration London Borough of Lambeth (202422466) Case 202422466 · Local Authority / ALMO or TMO Decision Case ID 202422466 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 6 Mar 2026 Maladministration The Guinness Partnership Limited (202302274) Case 202302274 · Managing Relations Decision Case ID 202302274 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Mar 2026 Maladministration Clarion Housing Association Limited (202525292) Case 202525292 · Managing Relations Decision Case ID 202525292 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 5 Mar 2026 Maladministration London Borough of Camden Council (202405037) Case 202405037 · Local Authority / ALMO or TMO Decision Case ID 202405037 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 5 Mar 2026 Maladministration London & Quadrant Housing Trust (202423504) Case 202423504 · Managing Relations Decision Case ID 202423504 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Mar 2026 Maladministration The Guinness Partnership Limited (202401172) Case 202401172 · Managing Relations Decision Case ID 202401172 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Mar 2026 Maladministration Hyde Housing Association Limited (202333693) Case 202333693 · Managing Relations Decision Case ID 202333693 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Feb 2026 Maladministration London Borough of Barking and Dagenham (202341562) Case 202341562 · Local Authority / ALMO or TMO Decision Case ID 202341562 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 27 Feb 2026 Maladministration London Borough of Camden Council (202516776) Case 202516776 · Local Authority / ALMO or TMO Decision Case ID 202516776 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 27 Feb 2026 Maladministration London Borough of Camden Council (202527094) Case 202527094 · Local Authority / ALMO or TMO Decision Case ID 202527094 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 27 Feb 2026 Maladministration London Borough of Harrow (202316982) Case 202316982 · Local Authority / ALMO or TMO Decision Case ID 202316982 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority Occupancy Leaseholder Date 27 … 27 Feb 2026 Maladministration London & Quadrant Housing Trust (202313958) Case 202313958 · Managing Relations Decision Case ID 202313958 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Feb 2026 Maladministration Peabody Trust (202528890) Case 202528890 · Managing Relations Decision Case ID 202528890 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Maladministration Sanctuary Housing Association (202452495) Case 202452495 · Managing Relations Decision Case ID 202452495 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 27 Feb 2026 Maladministration Southern Housing (202214261) Case 202214261 · ASB/Abuse/Nuisance Decision Case ID 202214261 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Maladministration Southern Housing (202433447) Case 202433447 · Managing Relations Decision Case ID 202433447 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 … 27 Feb 2026 Maladministration Stonewater Limited (202307883) Case 202307883 · Financial Decision Case ID 202307883 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 … 27 Feb 2026 Maladministration Stonewater Limited (202402424) Case 202402424 · Financial Decision Case ID 202402424 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 26 Feb 2026 Maladministration City of Lincoln Council (202527811) Case 202527811 · Local Authority / ALMO or TMO Decision Case ID 202527811 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Maladministration Home Group Limited (202328635) Case 202328635 · Managing Relations Decision Case ID 202328635 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Maladministration Hyde Housing Association Limited (202344221) Case 202344221 · Financial Decision Case ID 202344221 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 26 Feb 2026 Maladministration Kirklees Metropolitan Borough Council (202316664) Case 202316664 · Local Authority / ALMO or TMO Decision Case ID 202316664 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 26 Feb 2026 Maladministration London Borough of Hammersmith and Fulham (202305309) Case 202305309 · Local Authority / ALMO or TMO Decision Case ID 202305309 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 26 Feb 2026 Maladministration London Borough of Wandsworth (202342591) Case 202342591 · Local Authority / ALMO or TMO Decision Case ID 202342591 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Maladministration London Borough of Wandsworth (202436927) Case 202436927 · Local Authority / ALMO or TMO Decision Case ID 202436927 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Maladministration Places for People Group Limited (202406088) Case 202406088 · Estate Management Decision Case ID 202406088 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date … 26 Feb 2026 Maladministration Royal Borough of Kingston Upon Thames (202524778) Case 202524778 · Local Authority / ALMO or TMO Decision Case ID 202524778 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO … 26 Feb 2026 Maladministration Southwark Council (202425084) Case 202425084 · Local Authority / ALMO or TMO Decision Case ID 202425084 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 25 Feb 2026 Maladministration Hinckley and Bosworth Borough Council (202421861) Case 202421861 · Local Authority / ALMO or TMO Decision Case ID 202421861 Decision type Investigation Landlord Hinckley and Bosworth Borough Council Landlord type Local Authority / ALMO or … 25 Feb 2026 Maladministration Hyde Housing Association Limited (202509357) Case 202509357 · Managing Relations Decision Case ID 202509357 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date …