Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" ×

Showing 5,354 of 16,595 decisions matching "property"

Decisions

Most recent first
8 May 2026 Maladministration Peabody Trust (202347731) Case 202347731 · ASB/Abuse/Nuisance Decision Case ID 202347731 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 8 May … 30 Apr 2026 No Maladministration Octavia Housing (202533112) Case 202533112 · ASB/Abuse/Nuisance Decision Case ID 202533112 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 April … 30 Apr 2026 Partial Maladministration Warwick District Council (202312721) Case 202312721 · Financial Decision Case ID 202312721 Decision type Investigation Landlord Warwick District Council Landlord type Local Authority / ALMO or TMO Occupancy … 20 Mar 2026 Maladministration West Northamptonshire Council (202529663) Case 202529663 · Managing Relations Decision Case ID 202529663 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 5 Mar 2026 Reasonable Redress Peabody Trust (202346846) Case 202346846 · Managing Relations Decision Case ID 202346846 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March … 5 Mar 2026 Partial Maladministration Places for People Group Limited (202513488) Case 202513488 · Managing Relations Decision Case ID 202513488 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 4 Mar 2026 Partial Maladministration The Guinness Partnership Limited (202345578) Case 202345578 · Managing Relations Decision Case ID 202345578 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Applicant Date 4 … 2 Mar 2026 Reasonable Redress Octavia Housing (202526330) Case 202526330 · Managing Relations Decision Case ID 202526330 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 2 March … 2 Mar 2026 No Maladministration Royal Borough Of Greenwich (202318040) Case 202318040 · Managing Relations Decision Case ID 202318040 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority Occupancy Leaseholder Date 3 … 27 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202530773) Case 202530773 · Managing Relations Decision Case ID 202530773 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Feb 2026 Partial Maladministration Hyde Housing Association Limited (202314832) Case 202314832 · ASB/Abuse/Nuisance Decision Case ID 202314832 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Feb 2026 Partial Maladministration London Borough of Lewisham (202527711) Case 202527711 · Financial Decision Case ID 202527711 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 27 Feb 2026 Maladministration Peabody Trust (202528890) Case 202528890 · Managing Relations Decision Case ID 202528890 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Maladministration Sanctuary Housing Association (202452495) Case 202452495 · Managing Relations Decision Case ID 202452495 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 27 Feb 2026 Partial Maladministration Woking Borough Council (202347827) Case 202347827 · ASB/Abuse/Nuisance Decision Case ID 202347827 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Feb 2026 Partial Maladministration Abri Group Limited (202520334) Case 202520334 · Managing Relations Decision Case ID 202520334 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 … 26 Feb 2026 Partial Maladministration Sanctuary Housing Association (202301971) Case 202301971 · Financial Decision Case ID 202301971 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 25 Feb 2026 Maladministration Peabody Trust (202405777) Case 202405777 · Managing Relations Decision Case ID 202405777 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 25 February 2026 … 25 Feb 2026 Maladministration The Extracare Charitable Trust (202323989) Case 202323989 · Managing Relations Decision Case ID 202323989 Decision type Investigation Landlord The Extracare Charitable Trust Landlord type Housing Association Occupancy Shared Ownership Date … 24 Feb 2026 Maladministration Bromsgrove District Housing Trust Limited (202517937) Case 202517937 · Managing Relations Decision Case ID 202517937 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy … 23 Feb 2026 Partial Maladministration Sandbourne Housing Association (202342829) Case 202342829 · Managing Relations Decision Case ID 202342829 Decision type Investigation Landlord Sandbourne Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 23 … 20 Feb 2026 No Maladministration Citizen Housing Group Limited (202409244) Case 202409244 · ASB/Abuse/Nuisance Decision Case ID 202409244 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 20 … 20 Feb 2026 Partial Maladministration Great Places Housing Group Limited (202337967) Case 202337967 · Managing Relations Decision Case ID 202337967 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date … 19 Feb 2026 Partial Maladministration A2Dominion Housing Group Limited (202342333) Case 202342333 · Managing Relations Decision Case ID 202342333 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 19 Feb 2026 Maladministration London & Quadrant Housing Trust (202423640) Case 202423640 · Managing Relations Decision Case ID 202423640 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Feb 2026 Maladministration London & Quadrant Housing Trust (202516158) Case 202516158 · Managing Relations Decision Case ID 202516158 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Feb 2026 No Maladministration Newlon Housing Trust (202525203) Case 202525203 · Managing Relations Decision Case ID 202525203 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 18 Feb 2026 Partial Maladministration Brighter Places (202517415) Case 202517415 · Health and Safety (inc. building safety) Decision Case ID 202517415 Decision type Investigation Landlord Brighter Places Landlord type Housing Association Occupancy Assured Tenancy Date 18 February … 18 Feb 2026 Maladministration The Riverside Group Limited (202310728) Case 202310728 · Financial Decision Case ID 202310728 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Feb 2026 Maladministration Karibu Community Homes Limited (202426405) Case 202426405 · Managing Relations Decision Case ID 202426405 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Feb 2026 Partial Maladministration Notting Hill Genesis (202413821) Case 202413821 · Managing Relations Decision Case ID 202413821 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 17 … 17 Feb 2026 Reasonable Redress The Guinness Partnership Limited (202447598) Case 202447598 · Financial Decision Case ID 202447598 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Feb 2026 Partial Maladministration Torus62 Limited (202445799) Case 202445799 · Managing Relations Decision Case ID 202445799 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February … 16 Feb 2026 No Maladministration LiveWest Homes Limited (202341745) Case 202341745 · ASB/Abuse/Nuisance Decision Case ID 202341745 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202423763) Case 202423763 · Managing Relations Decision Case ID 202423763 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Feb 2026 Maladministration Birmingham City Council (202526561) Case 202526561 · Local Authority / ALMO or TMO Decision Case ID 202526561 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 … 13 Feb 2026 Reasonable Redress GreenSquareAccord Limited (202343731) Case 202343731 · Responsive repairs/activity Decision Case ID 202343731 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 February … 13 Feb 2026 Partial Maladministration Home Group Limited (202506127) Case 202506127 · Health and Safety (inc. building safety) U7Decision Case ID 202506127 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Feb 2026 Maladministration London Borough of Enfield (202424493) Case 202424493 · Local Authority / ALMO or TMO Decision Case ID 202424493 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority Occupancy Leaseholder Date 13 … 13 Feb 2026 Maladministration London & Quadrant Housing Trust (202407303) Case 202407303 · Managing Relations Decision Case ID 202407303 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 13 Feb 2026 Maladministration Orbit Group Limited (202442428) Case 202442428 · Managing Relations Decision Case ID 202442428 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Leaseholder Date 13 February … 13 Feb 2026 Maladministration Red Kite Community Housing Limited (202424529) Case 202424529 · Managing Relations Decision Case ID 202424529 Decision type Investigation Landlord Red Kite Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Partial Maladministration Abri Group Limited (202431979) Case 202431979 · Financial Decision Case ID 202431979 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Partial Maladministration Sovereign Network Group (202418080) Case 202418080 · Managing Relations Decision Case ID 202418080 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 11 Feb 2026 Partial Maladministration Octavia Housing (202518189) Case 202518189 · ASB/Abuse/Nuisance Decision Case ID 202518189 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Secure Tenancy Date 11 February … 10 Feb 2026 Maladministration Bristol City Council (202332077) Case 202332077 · Managing Relations Decision Case ID 202332077 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Feb 2026 Maladministration One Housing Group Limited (202418389) Case 202418389 · Managing Relations Decision Case ID 202418389 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Reasonable Redress Sparrow Shared Ownership Limited (202343253) Case 202343253 · For profit Decision Case ID 202343253 Decision type Investigation Landlord Sparrow Shared Ownership Limited Landlord type For profit Occupancy Shared Ownership Date … 9 Feb 2026 Maladministration London & Quadrant Housing Trust (202414893) Case 202414893 · Managing Relations Decision Case ID 202414893 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 9 Feb 2026 Maladministration Paradigm Housing Group Limited (202336944) Case 202336944 · Managing Relations Decision Case ID 202336944 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date …