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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Outcome: Severe_Maladministration ×

Showing 164 of 16,595 decisions

Decisions

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18 Dec 2025 Severe Maladministration Thirteen Housing Group Limited (202411250) Case 202411250 · Managing Relations Decision Case ID 202411250 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Severe Maladministration Southern Housing (202512546) Case 202512546 · Managing Relations Decision Case ID 202512546 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 December … 11 Dec 2025 Severe Maladministration Birmingham City Council (202514498) Case 202514498 · Managing Relations Decision Case ID 202514498 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 11 Dec 2025 Severe Maladministration Citizen Housing Group Limited (202431874) Case 202431874 · Managing Relations Decision Case ID 202431874 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Severe Maladministration Haringey London Borough Council (202330017) Case 202330017 · Managing Relations Decision Case ID 202330017 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 Severe Maladministration The Riverside Group Limited (202340331) Case 202340331 · Responsive repairs/activity Decision Case ID 202340331 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 3 Oct 2025 Severe Maladministration Sovereign Network Group (202501012) Case 202501012 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of a roof leak, blocked gutters, and damp and … 24 Sep 2025 Severe Maladministration Bristol City Council (202447805) Case 202447805 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) 23 Sep 2025 Severe Maladministration Stonewater Limited (202447159) Case 202447159 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould. 19 Aug 2025 Severe Maladministration Dacorum Borough Council (202442661) Case 202442661 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to address the resident’s report of damp and mould in the … 18 Aug 2025 Severe Maladministration Hyde Housing Association Limited (202429476) Case 202429476 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to a communal front door. 31 Jul 2025 Severe Maladministration Bolton at Home Limited (202433682) Case 202433682 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of her reports of various repairs, including leaks. 31 Jul 2025 Severe Maladministration London Borough of Barnet (202442712) Case 202442712 · Responsive repairs/activity The resident’s complaint was about the landlord’s response to the resident’s reports of damp and mould. 23 Jul 2025 Severe Maladministration A2Dominion Housing Group Limited (202427132) Case 202427132 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about the security of the main entrance door. 23 Jul 2025 Severe Maladministration Basildon Borough Council (202447527) Case 202447527 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to flooring in the property. 18 Jul 2025 Severe Maladministration A2Dominion Housing Group Limited (202342027) Case 202342027 · Managing Relations This complaint is about how the landlord handled works to the resident’s building, including: Cyclical works. External repairs. We have … 17 Jul 2025 Severe Maladministration Arun District Council (202426223) Case 202426223 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould within the property. 2 Jul 2025 Severe Maladministration Hyde Housing Association Limited (202440396) Case 202440396 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about a lack of hot water. 2 Jul 2025 Severe Maladministration London & Quadrant Housing Trust (202442268) Case 202442268 · Responsive repairs/activity The complaint is about the landlord’s handling of: Repairs to and a leak from the extractor fan. Damp and mould. 30 Jun 2025 Severe Maladministration A2Dominion Housing Group Limited (202434827) Case 202434827 · Responsive repairs/activity The complaints are about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for … 30 Jun 2025 Severe Maladministration London Borough of Hammersmith and Fulham (202418398) Case 202418398 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to an infestation of bedbugs at the property. The Ombudsman has also considered … 30 Jun 2025 Severe Maladministration Moat Homes Limited (202424890) Case 202424890 · Responsive repairs/activity The complaint concerns the landlord’s handling of structural defects, damp and mould in the property and the resident’s request for … 25 Jun 2025 Severe Maladministration Freebridge Community Housing Limited (202422538) Case 202422538 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s wet room and damp and mould. 25 Jun 2025 Severe Maladministration London Borough of Camden Council (202442744) Case 202442744 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak to the resident’s property. 6 Jun 2025 Severe Maladministration London Borough of Havering Council (202340938) Case 202340938 · Local Authority / ALMO or TMO The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also … 9 May 2025 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202314975) Case 202314975 · Managing Relations The complaint is about the landlord’s handling of: repairs following a leak from the upstairs property. the associated complaint. 9 May 2025 Severe Maladministration Southwark Council (202008030) Case 202008030 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp, mould, and various other repair issues. The … 7 May 2025 Severe Maladministration Origin Housing Limited (202402900) Case 202402900 · Managing Relations The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated concerns about a … 25 Apr 2025 Severe Maladministration One Housing Group Limited (202322111) Case 202322111 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak in her property. 23 Apr 2025 Severe Maladministration London Borough of Newham (202303385) Case 202303385 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to succeed to the tenancy. We have also investigated … 28 Mar 2025 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202414763) Case 202414763 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of ongoing leaks from the roof. 28 Mar 2025 Severe Maladministration Southern Housing (202347710) Case 202347710 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs at the resident’s property, including a leak from above. The resident’s … 14 Mar 2025 Severe Maladministration Lewisham Council (202336847) Case 202336847 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 12 Mar 2025 Severe Maladministration Citizen Housing (202318796) Case 202318796 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of the bathroom and toilet windows’ opening, closing, and … 28 Feb 2025 Severe Maladministration Amplius Living (202301199) Case 202301199 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs. 26 Feb 2025 Severe Maladministration London Borough of Islington (202319984) Case 202319984 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak. 26 Feb 2025 Severe Maladministration London Borough of Lewisham (202346715) Case 202346715 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a loss of hot water. 26 Feb 2025 Severe Maladministration Southern Housing (202321554) Case 202321554 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s concerns about damp, mould, and associated repairs. We have also … 25 Feb 2025 Severe Maladministration Haringey London Borough Council (202411782) Case 202411782 · Old Property Condition categories The complaint is about the landlord’s handling of reports of a leak from the roof and subsequent damp and mould. 24 Feb 2025 Severe Maladministration Kirklees Council (202317062) Case 202317062 · Old Property Condition categories The complaint is about the landlord’s handling of subsidence reports. 17 Feb 2025 Severe Maladministration Southwark Council (202327171) Case 202327171 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of contaminated water at the property. Complaint handling. 13 Feb 2025 Severe Maladministration MHS Homes Ltd (202402453) Case 202402453 · Old Property Condition categories The complaint is about the landlord’s handling of a leak from a wet room and the associated repairs. 12 Feb 2025 Severe Maladministration Southern Housing (202405905) Case 202405905 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of repairs and the subsequent damp and mould. The … 30 Jan 2025 Severe Maladministration Richmond Housing Partnership Limited (202346218) Case 202346218 · Old Property Condition categories The leaseholder’s complaint is about the landlord’s handling of reports of a rodent infestation and associated reports of repairs. 13 Jan 2025 Severe Maladministration Southern Housing (202325876) Case 202325876 · Managing Relations The complaint is about the landlord’s handling of: A replacement front door and missing security features. Reports of staff conduct … 20 Dec 2024 Severe Maladministration Soho Housing Association Limited (202328172) Case 202328172 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and the resident’s related requests for reasonable adjustments. 19 Dec 2024 Severe Maladministration London Borough of Lambeth (202324382) Case 202324382 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for information about his service charge. 19 Dec 2024 Severe Maladministration Royal Borough of Kensington and Chelsea (202233268) Case 202233268 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s windows. 18 Dec 2024 Severe Maladministration Dartford Borough Council (202329960) Case 202329960 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. … 25 Nov 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202321355) Case 202321355 · Managing Relations The complaint is about the landlord’s handling of: Major repairs to the floor. The formal complaint.