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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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14 Jul 2023 No Maladministration One Vision Housing Limited (202207719) Case 202207719 · Estate Management The complaint is about the landlord’s handling of the resident’s request for a disabled parking bay. 14 Jul 2023 No Maladministration Women’s Pioneer Housing Limited (202109379) Case 202109379 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of disturbance from the fire alarm panel. The resident’s … 13 Jul 2023 No Maladministration Guinness Housing Association Limited (202204395) Case 202204395 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 13 Jul 2023 Partial Maladministration Paragon Asra Housing Limited (202117783) Case 202117783 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) and noise nuisance; the resident’s … 13 Jul 2023 Maladministration Rochdale Boroughwide Housing Limited (202221351) Case 202221351 · Managing Relations The complaint is about the landlord’s handling of repairs in the property following reports of leaks and damp. The Ombudsman … 13 Jul 2023 Maladministration Southern Housing Group Limited (202110813) Case 202110813 · ASB/Abuse/Nuisance The complaint is about the landlord’s management of the legal proceedings to gain possession of the property occupied by a … 13 Jul 2023 Maladministration Sovereign Housing Association Limited (202208936) Case 202208936 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of his reports of his home overheating. 12 Jul 2023 No Maladministration Home Group Limited (202128010) Case 202128010 · Financial The complaint is about the landlord’s handling of the resident’s: reports that it has charged for services it has not … 12 Jul 2023 No Maladministration Incommunities Limited (202207018) Case 202207018 · Financial The complaint is about the landlord’s: 12 Jul 2023 Partial Maladministration One Housing Group Limited (202117903) Case 202117903 · Managing Relations The complaint is about: The landlord’s handling of the sale of the resident’s shared ownership property; The resident’s claim that … 12 Jul 2023 Maladministration Southern Housing Group Limited (202118236) Case 202118236 · Managing Relations The complaint is about the landlord’s response to the resident's reports of: Damp and mould. A leak in the bathroom … 12 Jul 2023 Partial Maladministration Sovereign Network Homes (202126632) Case 202126632 · Managing Relations REPORT COMPLAINT 202126632 Network Homes Limited 12 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 11 Jul 2023 Partial Maladministration Hyde Housing Association Limited (202116942) Case 202116942 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about its management of the sinking fund and repairs … 11 Jul 2023 Maladministration Salix Homes Limited (202213341) Case 202213341 · Moving/Buying/Selling Home The resident complained about: the landlord’s handling of the mutual exchange. The landlord’s handling of repairs required to the property … 11 Jul 2023 No Maladministration The Guinness Partnership Limited (202200794) Case 202200794 · ASB/Abuse/Nuisance The complaint is about: 11 Jul 2023 Maladministration Thirteen Housing Group Limited (202229570) Case 202229570 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s report of a roof leak, damage to a ceiling, and … 10 Jul 2023 Reasonable Redress Orbit Group Limited (202009566) Case 202009566 · Old Property Condition categories The complaint is about: the level of compensation awarded following repairs in the kitchen; and the associated complaint. 10 Jul 2023 Maladministration Silva Homes Limited (202213671) Case 202213671 · Information and data management The complaint is about the landlord’s handling of concerns about staff conduct. 10 Jul 2023 Maladministration Sovereign Housing Association Limited (202214966) Case 202214966 · Managing Relations The complaint concerns how the landlord handled: Repairs to the building’s centralised heating system. The replacement of the kitchen flooring … 7 Jul 2023 No Maladministration Hyde Housing Association Limited (202203653) Case 202203653 · Estate Management The complaint is about: The landlord’s handling of concerns about the quality of the estate management services provided by the … 7 Jul 2023 No Maladministration Orbit Group Limited (202108657) Case 202108657 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about the heating at the property. Response to the … 7 Jul 2023 No Maladministration Platform Housing Group Limited (202208814) Case 202208814 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the location of her parking space and a … 6 Jul 2023 Partial Maladministration Home Group Limited (202118097) Case 202118097 · Estate Management The complaint is about: the landlord’s response to the resident’s reports about garden maintenance and the associated service charge. the … 5 Jul 2023 Partial Maladministration A2Dominion Housing Group Limited (202205463) Case 202205463 · Managing Relations The complaint is about the landlord’s: Handling of repairs to a toilet at the property. Handling of the associated complaint. … 4 Jul 2023 Partial Maladministration Cornwall Housing Limited (202204685) Case 202204685 · Managing Relations The complaint is about the landlord’s: handling of repairs to the property’s boiler; complaints handling. 4 Jul 2023 No Maladministration Guinness Housing Association Limited (202216068) Case 202216068 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for the installation of a shower. 4 Jul 2023 No Maladministration Incommunities Limited (202201911) Case 202201911 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request for gas central heating to be installed at the property. 4 Jul 2023 Reasonable Redress Platform Housing Group Limited (202215851) Case 202215851 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom floor. 4 Jul 2023 No Maladministration Stonewater Limited (202206680) Case 202206680 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: noise transfer. insufficient sound proofing in the property. 3 Jul 2023 Maladministration Futures Housing Group Limited (202113588) Case 202113588 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about multiple leaks via the roof and guttering, and … 3 Jul 2023 Maladministration Longhurst Group Limited (202125338) Case 202125338 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s back door; complaints handling. 3 Jul 2023 Partial Maladministration Nottingham City Homes Registered Provider Limited (202208244) Case 202208244 · Managing Relations The complaint is about: The landlord’s handling of the resident’s mutual exchange application. The landlord’s handling of the associated complaint. 30 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202010178) Case 202010178 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the plumbing in … 30 Jun 2023 Partial Maladministration A2Dominion Housing Group Limited (202207964) Case 202207964 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a faulty fridge-freezer. The landlord’s handling of the … 30 Jun 2023 No Maladministration Acis Group Limited (202009656) Case 202009656 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of ASB from neighbouring properties, and; an email sent … 30 Jun 2023 Maladministration Arhag Housing Association Limited (202200702) Case 202200702 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for: repairs to fix a leak; adaptations to the … 30 Jun 2023 Maladministration Clarion Housing Association Limited (202123583) Case 202123583 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling. This … 30 Jun 2023 Maladministration Clarion Housing Association Limited (202205710) Case 202205710 · Old Property Condition migrated-2025 The complaint is about how the landlord responded to the resident’s request for adaptations to improve her access to the … 30 Jun 2023 Maladministration Clarion Housing Association Limited (202215034) Case 202215034 · Managing Relations REPORT COMPLAINT 202215034 Clarion Housing Association Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jun 2023 Partial Maladministration Curo Places Limited (202118805) Case 202118805 · Estate Management The complaint is about: The accuracy of the landlord’s advertisement for the property. The landlord’s response to the resident’s request … 30 Jun 2023 Severe Maladministration Deptford Housing Co-operative Limited (202119624) Case 202119624 · Managing Relations The complaint is about: The landlord’s handling of repairs and upgrades at the resident’s property. This Service has also considered … 30 Jun 2023 Partial Maladministration Flagship Housing Group Limited (202207360) Case 202207360 · ASB/Abuse/Nuisance REPORT COMPLAINT 202207360 Flagship Housing Group Limited 6 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jun 2023 No Maladministration Guinness Housing Association Limited (202217670) Case 202217670 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for underfloor insulation. 30 Jun 2023 Maladministration Hyde Housing Association Limited (202017270) Case 202017270 · Estate Management REPORT COMPLAINT 202017270 Hyde Housing Association Limited 12 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jun 2023 Maladministration Karbon Homes Limited (202213806) Case 202213806 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of harassment and anti-social behaviour. Reports of noise nuisance. … 30 Jun 2023 Partial Maladministration Longhurst Group Limited (202207920) Case 202207920 · Estate Management The complaint is about the landlord’s response to the resident’s: Concerns about communal cleaning, repairs, and garden maintenance. Associated complaint. 30 Jun 2023 Maladministration Orbit Group Limited (202120407) Case 202120407 · Estate Management REPORT COMPLAINT 202120407 Orbit Group Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Jun 2023 Reasonable Redress Origin Housing Limited (202116215) Case 202116215 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about the lettings service, including the availability of keys … 30 Jun 2023 No Maladministration Origin Housing Limited (202119837) Case 202119837 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to … 30 Jun 2023 No Maladministration Origin Housing Limited (202123164) Case 202123164 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of foul smells and fly infestations within the block. The landlord’s response to …