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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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26 Jun 2023 Partial Maladministration Richmond Housing Partnership Limited (202112026) Case 202112026 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident as a perpetrator of antisocial behaviour (ASB); an alleged data … 26 Jun 2023 Maladministration Sage Housing Limited (202209226) Case 202209226 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damage to the roof at her property. The … 26 Jun 2023 Maladministration Selwood Housing Society Limited (202121603) Case 202121603 · Managing Relations REPORT COMPLAINT 202121603 Selwood Housing Society Limited 26 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Jun 2023 Maladministration Six Town Housing Limited (202112523) Case 202112523 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the ASB reports about the resident’s neighbour. The landlord’s visit to the … 26 Jun 2023 Maladministration Southern Housing Group Limited (202218376) Case 202218376 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of: mould boiler issues Complaint handling; Record keeping. 26 Jun 2023 Maladministration The Guinness Partnership Limited (202226739) Case 202226739 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repairs to the resident’s windows and back door and the level … 24 Jun 2023 Maladministration The Riverside Group Limited (202223082) Case 202223082 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns regarding the condition of the property when it was … 23 Jun 2023 Outside Jurisdiction Arcon Housing Association Limited (202214232) Case 202214232 · Managing Relations The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of … 23 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202009112) Case 202009112 · Estate Management The complaint is about the landlord’s response to the resident's reports of: Damp and mould in the property. A rodent … 23 Jun 2023 No Maladministration Futures Housing Group Limited (202112973) Case 202112973 · Estate Management This complaint is about the landlord’s handling of: Repairs to the intercom system. Repairs to a kitchen tap. The resident’s … 23 Jun 2023 No Maladministration Guinness Housing Association Limited (202209680) Case 202209680 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s reports of damp and mould within the property. Decision to … 23 Jun 2023 Reasonable Redress One Manchester Limited (202208677) Case 202208677 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs at the property. 23 Jun 2023 Reasonable Redress Stonewater Limited (202215389) Case 202215389 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for various repairs in her property. 23 Jun 2023 Maladministration The Guinness Partnership Limited (202209709) Case 202209709 · Old Property Condition migrated-2025 The resident complains about the time the landlord took to fix his shower and the amount of compensation offered in … 23 Jun 2023 Partial Maladministration Torus62 Limited (202109613) Case 202109613 · Managing Relations This complaint is about the landlord’s handling of the resident’s requests for a renewal of her kitchen. This investigation has … 23 Jun 2023 Reasonable Redress Vivid Housing Limited (202209862) Case 202209862 · Health and Safety (inc. building safety) The complaint is about the resident’s concerns of asbestos in the property. 22 Jun 2023 Maladministration GreenSquareAccord Limited (202008441) Case 202008441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for compensation following damage to a carpet caused by … 22 Jun 2023 Maladministration Home Group Limited (202214165) Case 202214165 · Managing Relations The complaint is about: The landlord’s handling of a shower repair. The landlord’s handling of the resident’s report of mould. … 21 Jun 2023 Partial Maladministration Orbit Group Limited (202210392) Case 202210392 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about its handling of a roof renewal and the … 21 Jun 2023 Maladministration Richmond Housing Partnership Limited (202125617) Case 202125617 · Managing Relations The complaint is about: The landlord’s handling of reports of damp, mould and woodworm at the property. The landlord’s handling … 20 Jun 2023 Partial Maladministration Connexus Homes Limited (202208950) Case 202208950 · Information and data management The complaint is about the landlord’s: Handling of the resident’s subject access request and freedom of information request. Response to … 20 Jun 2023 Partial Maladministration Grand Union Housing Group Limited (202204738) Case 202204738 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a neighbour dispute regarding her right of access. … 20 Jun 2023 Maladministration Homes Plus Limited (202212549) Case 202212549 · Managing Relations The complaint is about: The landlord’s handling of internal and external repairs. The landlord’s handling of the associated complaint. The … 20 Jun 2023 Maladministration One Housing Group Limited (202207268) Case 202207268 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak in her property and the subsequent … 20 Jun 2023 Maladministration Salix Homes Limited (202204293) Case 202204293 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of issues with a communal heating system. 19 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202128485) Case 202128485 · Financial This complaint is about the landlord's handling of: the resident's queries about communal electricity charges, and; the associated complaint. 19 Jun 2023 No Maladministration GreenSquareAccord Limited (202221253) Case 202221253 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a rat infestation. 19 Jun 2023 Maladministration Hightown Housing Association Limited (202101957) Case 202101957 · Old Complaints Handling categories The complaint is regarding the landlord’s response to concerns the resident raised about the temperature within his property. This investigation … 19 Jun 2023 Partial Maladministration Karbon Homes Limited (202119326) Case 202119326 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and a tenancy breach by his … 16 Jun 2023 Reasonable Redress Orbit Housing Association Limited (202216378) Case 202216378 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The … 15 Jun 2023 Partial Maladministration Bromsgrove District Housing Trust Limited (202122741) Case 202122741 · Financial The complaint is about: 15 Jun 2023 No Maladministration Clarion Housing Association Limited (202201201) Case 202201201 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various … 15 Jun 2023 No Maladministration Guinness Housing Association Limited (202216793) Case 202216793 · Managing Relations The complaint is about the landlord’s response to the resident’s report of staff misconduct. 15 Jun 2023 Maladministration Homes Plus Limited (202123949) Case 202123949 · Information and data management The complaint is about: The landlord’s standard of workmanship and handling of repairs to the driveway, ground around the property, … 15 Jun 2023 Maladministration The Riverside Group Limited (202116185) Case 202116185 · Managing Relations The complaint is about the landlord’s handling of: the resident’s report of a leak in the roof; and the associated … 15 Jun 2023 No Maladministration Trent & Dove Housing Limited (202127701) Case 202127701 · Managing Relations The complaint is about the landlord’s handling of the resident’s: complaint concerning damp and mould and repairs needed in his … 14 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202123938) Case 202123938 · Managing Relations This complaint is about: The landlord’s handling of the resident’s reports of a leak from the water tank; The landlord’s … 14 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202206079) Case 202206079 · Financial The complaint is about the landlord’s response to: The resident’s report of damp and mould. The resident's request for compensation … 14 Jun 2023 Severe Maladministration Home Group Limited (202117203) Case 202117203 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of no heating and hot water. The related complaint. 14 Jun 2023 Maladministration Incommunities Limited (202012539) Case 202012539 · Managing Relations The complaint is about the landlord’s handling of: 13 Jun 2023 Maladministration GreenSquareAccord Limited (202101087) Case 202101087 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the resident’s … 13 Jun 2023 Partial Maladministration Platform Housing Group Limited (202125707) Case 202125707 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s concerns about the layout of the neighbouring property. The resident’s … 13 Jun 2023 Partial Maladministration Soho Housing Association Limited (202115216) Case 202115216 · Managing Relations The complaint is about: The landlord’s decision to close its community housing scheme. The landlord’s response to the applicant’s complaint … 12 Jun 2023 Reasonable Redress Clarion Housing Association Limited (202112113) Case 202112113 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal … 12 Jun 2023 No Maladministration Guinness Care and Support Limited (202124932) Case 202124932 · Managing Relations The complaint is about the landlord's response to a meeting being rearranged without providing notice to the resident. 12 Jun 2023 No Maladministration Incommunities Limited (202106979) Case 202106979 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pests (bed bugs) in her property. 12 Jun 2023 Maladministration Places for People Group Limited (202211133) Case 202211133 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for fence repairs and replacement. 11 Jun 2023 Maladministration Hyde Housing Association Limited (202209517) Case 202209517 · Information and data management The complaint concerns: The landlord’s response to the resident’s reports of repair issues in her bathroom. The landlord’s record keeping. 11 Jun 2023 Reasonable Redress Peak District Rural Housing Association Limited (202208459) Case 202208459 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system. 10 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202125147) Case 202125147 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s balcony door. Complaint handling.