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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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10 Jun 2023 No Maladministration Guinness Housing Association Limited (202222155) Case 202222155 · Estate Management The complaint is about the landlord’s response to the report that it caused damage to the resident’s front door, window … 9 Jun 2023 Maladministration ForHousing Limited (202214578) Case 202214578 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about repair delays and asbestos at her property , … 9 Jun 2023 Reasonable Redress Platform Housing Group Limited (202125368) Case 202125368 · Old Property Condition migrated-2025 This complaint is about the landlord’s decision to apply a mould treatment to the felt in the loft rather than … 9 Jun 2023 Maladministration Rykneld Homes Limited (202216532) Case 202216532 · Old Property Condition migrated-2025 The complaint is about the landlords handing of reasonable adjustments and general site management during external improvement works to the … 9 Jun 2023 Partial Maladministration Southern Housing Group Limited (202221158) Case 202221158 · Estate Management The complaint is about: The landlord’s pruning of trees in communal areas during the summer. The landlord’s complaint handling. 8 Jun 2023 Maladministration Chelmer Housing Partnership Limited (202120024) Case 202120024 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for adaptions to their property. 8 Jun 2023 Partial Maladministration Home Group Limited (202111072) Case 202111072 · Financial This complaint is about the landlord’s response to reports of defects in the doors and windows of a new build … 8 Jun 2023 Partial Maladministration Nottingham City Homes Registered Provider Limited (202217461) Case 202217461 · Managing Relations The complaint concerns: How the landlord handled the resident’s reports of draughts in the property. The associated formal complaint into … 8 Jun 2023 Maladministration Paragon Asra Housing Limited (202121913) Case 202121913 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property and ongoing … 8 Jun 2023 Reasonable Redress Platform Housing Group Limited (202117482) Case 202117482 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s defect repair reports. 8 Jun 2023 Reasonable Redress Red Kite Community Housing Limited (202117272) Case 202117272 · Managing Relations The resident complains about the landlord’s response to her report that contractors disturbed and exposed asbestos by drilling into the … 8 Jun 2023 No Maladministration The Guinness Partnership Limited (202206386) Case 202206386 · Health and Safety (inc. building safety) The resident has complained about the following: The landlord’s management of asbestos in the property A. The landlord’s decision not … 7 Jun 2023 Maladministration Homes Plus Limited (202210312) Case 202210312 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about ventilation in the bathroom and the adequacy of … 7 Jun 2023 Partial Maladministration Innisfree Housing Association Limited (202112253) Case 202112253 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) by her neighbour. The landlord’s … 7 Jun 2023 Partial Maladministration Platform Housing Group Limited (202204569) Case 202204569 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and the offer of a property … 7 Jun 2023 Partial Maladministration Rochdale Boroughwide Housing Limited (202221843) Case 202221843 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also considered the landlord’s … 7 Jun 2023 No Maladministration Southern Housing Group Limited (202126214) Case 202126214 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her … 6 Jun 2023 Partial Maladministration Bromford Housing Group Limited (202110482) Case 202110482 · Financial The complaint is about: Liability for damages and loss caused during a fire at the resident’s home; Liability for damages … 6 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202219451) Case 202219451 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise transference from the property above. The landlord’s … 6 Jun 2023 Partial Maladministration Home Group Limited (202205972) Case 202205972 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for new rear-patio doors. The associated complaint. 6 Jun 2023 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202110576) Case 202110576 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); request to be rehoused; associated … 6 Jun 2023 Maladministration Southern Housing Group Limited (202116184) Case 202116184 · Managing Relations The complaint is about the landlord’s handling of: the resident’s transfer request; and the associated complaint. 6 Jun 2023 Maladministration Southern Housing Group Limited (202116632) Case 202116632 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of an upsurge of waste into his property from … 6 Jun 2023 Partial Maladministration The Guinness Partnership Limited (202215678) Case 202215678 · Estate Management The complaint concerns: The standard of garden maintenance on the resident’s estate The condition of the estate’s signage. The associated … 6 Jun 2023 No Maladministration Thirteen Housing Group Limited (202213991) Case 202213991 · Financial The complaint is about the landlord’s handling of the resident’s request: To repair a broken window in the outbuilding; and … 5 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202125916) Case 202125916 · Managing Relations The complaint is about: The landlord's response to a property leak and subsequent remedial repairs. The landlord's handling of the … 5 Jun 2023 Maladministration Longhurst Group Limited (202118895) Case 202118895 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of outstanding repairs at the beginning of her tenancy … 3 Jun 2023 Maladministration The Riverside Group Limited (202121237) Case 202121237 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s response to the resident request for compensation for personal injury he said he sustained due … 2 Jun 2023 Maladministration Clarion Housing Association Limited (202120650) Case 202120650 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to remove a sofa from her garden. 2 Jun 2023 Maladministration Together Housing Association Limited (202127388) Case 202127388 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning damp and mould in his property. 1 Jun 2023 Maladministration Accent Housing Limited (202213385) Case 202213385 · Managing Relations The complaint concerns the landlord’s handling of: The replacement of the resident's kitchen. The associated complaint. 1 Jun 2023 Maladministration Guinness Housing Association Limited (202102203) Case 202102203 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about garden drainage issues. complaint handling. 1 Jun 2023 Partial Maladministration Stonewater Limited (202122462) Case 202122462 · Managing Relations The complaint is about: The landlord's response to the resident’s reports of water ingress and the repairs it carried out … 31 May 2023 Partial Maladministration Abri Group Limited (202204958) Case 202204958 · ASB/Abuse/Nuisance REPORT COMPLAINT 202204958 Abri Group Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 May 2023 Partial Maladministration Believe Housing Limited (202123552) Case 202123552 · Financial The complaint is about the landlord’s response to the resident’s: Request for reimbursement for damage caused to her car window … 31 May 2023 No Maladministration Beyond Housing Limited (202209518) Case 202209518 · Managing Relations The complaint is about the landlord’s: Decision not to renew the resident’s kitchen. Handling of the resident’s reports of poor … 31 May 2023 Maladministration Bromford Housing Group Limited (202200247) Case 202200247 · Estate Management The complaint is about the landlord’s handling of: Remedial works to trees in the resident’s garden. The replacement of front … 31 May 2023 No Maladministration Clarion Housing Association Limited (201909272) Case 201909272 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas. 31 May 2023 Severe Maladministration Clarion Housing Association Limited (202112818) Case 202112818 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance. Consideration of the resident’s vulnerabilities. The … 31 May 2023 Outside Jurisdiction Cornerstone Housing Limited (202126945) Case 202126945 · ASB/Abuse/Nuisance The complaint is about The landlord's handling of the resident's request for compensation for damage to their car. The landlord's … 31 May 2023 Maladministration ForHousing Limited (202202552) Case 202202552 · Financial The complaint is about: The landlord’s response to the resident’s reports of mould and damp at the property and the … 31 May 2023 Maladministration Hyde Housing Association Limited (202100383) Case 202100383 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be rehoused and her reports of damp, mould … 31 May 2023 Maladministration Hyde Housing Association Limited (202200830) Case 202200830 · Managing Relations The complaint is about the landlord’s handling of: leaks and floods in the resident’s property, including repairs; and the complaint … 31 May 2023 No Maladministration Lincolnshire Housing Partnership Limited (202122377) Case 202122377 · ASB/Abuse/Nuisance This complaint is about: the landlord’s handling of the resident’s reports of animal cruelty by a neighbour; the landlord’s decision … 31 May 2023 Maladministration Longhurst Group Limited (202116910) Case 202116910 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pests in the loft and walls. 31 May 2023 Partial Maladministration Longhurst Group Limited (202123260) Case 202123260 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) directed against her. Response to … 31 May 2023 Maladministration Longhurst Group Limited (202215002) Case 202215002 · Estate Management The complaint is about the landlord's handling of repairs to the lighting in the communal car park. 31 May 2023 Maladministration Paragon Asra Housing Limited (202212140) Case 202212140 · Old Property Condition migrated-2025 REPORT COMPLAINT 202212140 Paragon Asra Housing Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 May 2023 Partial Maladministration Paragon Asra Housing Limited (202213982) Case 202213982 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to be rehoused on medical grounds. The landlord’s complaint … 31 May 2023 Maladministration Places for People Group Limited (202117853) Case 202117853 · Financial The complaint is about the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues …