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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,857 of 16,595 decisions matching "council"

Decisions

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19 May 2026 Partial Maladministration London Borough of Camden Council (202532561) Case 202532561 · Managing Relations Decision Case ID 202532561 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 30 Apr 2026 Partial Maladministration Warwick District Council (202312721) Case 202312721 · Financial Decision Case ID 202312721 Decision type Investigation Landlord Warwick District Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Mar 2026 Partial Maladministration Oxford City Council (202512026) Case 202512026 · ASB/Abuse/Nuisance Decision Case ID 202512026 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy … 20 Mar 2026 Maladministration West Northamptonshire Council (202529663) Case 202529663 · Managing Relations Decision Case ID 202529663 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Mar 2026 Partial Maladministration Barnsley Metropolitan Borough Council (202523800) Case 202523800 · Local Authority / ALMO or TMO Decision Case ID 202523800 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 10 Mar 2026 Maladministration Lancaster City Council (202302122) Case 202302122 · Local Authority / ALMO or TMO Decision Case ID 202302122 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Mar 2026 Maladministration Southampton City Council (202520155) Case 202520155 · Local Authority / ALMO or TMO Decision Case ID 202450615 and 202520155 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or … 9 Mar 2026 Maladministration Bury Metropolitan Borough Council (202433636) Case 202433636 · Local Authority / ALMO or TMO The stage 2 response was not aligned with the landlord’s complaints policy. It was dismissive and lacked empathy. 9 Mar 2026 Maladministration Cheshire West and Chester Council (202329111) Case 202329111 · Local Authority / ALMO or TMO Decision Case ID 202329111 Decision type Investigation Landlord Cheshire West and Chester Council Landlord type Local Authority / ALMO or … 9 Mar 2026 No Maladministration Leeds City Council (202348268) Case 202348268 · Local Authority / ALMO or TMO Decision Case ID 202348268 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 6 Mar 2026 No Maladministration Bristol City Council (202402691) Case 202402691 · Local Authority / ALMO or TMO Decision Case ID 202402691 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 … 6 Mar 2026 No Maladministration Sheffield City Council (202438617) Case 202438617 · Local Authority / ALMO or TMO Decision Case ID 202438617 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy … 5 Mar 2026 Maladministration London Borough of Camden Council (202405037) Case 202405037 · Local Authority / ALMO or TMO Decision Case ID 202405037 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 4 Mar 2026 Partial Maladministration London Borough of Camden Council (202324675) Case 202324675 · Local Authority / ALMO or TMO Decision Case ID 202324675 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 3 Mar 2026 Partial Maladministration Norwich City Council (202411044) Case 202411044 · Local Authority / ALMO or TMO Decision Case ID 202411044 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Feb 2026 Outside Jurisdiction Derby City Council (202508189) Case 202508189 · Local Authority / ALMO or TMO Decision Case ID 202508189 Decision type Jurisdiction Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Feb 2026 Maladministration London Borough of Camden Council (202516776) Case 202516776 · Local Authority / ALMO or TMO Decision Case ID 202516776 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 27 Feb 2026 Maladministration London Borough of Camden Council (202527094) Case 202527094 · Local Authority / ALMO or TMO Decision Case ID 202527094 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 27 Feb 2026 No Maladministration North Kesteven District Council (202329232) Case 202329232 · Local Authority / ALMO or TMO Decision Case ID 202329232 Decision type Investigation Landlord North Kesteven District Council Landlord type Local Authority / ALMO or TMO … 27 Feb 2026 Partial Maladministration West Northamptonshire Council (202228112) Case 202228112 · Local Authority / ALMO or TMO Decision Case ID 202228112 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local authority Occupancy Secure tenancy Date 27 … 27 Feb 2026 Partial Maladministration Woking Borough Council (202347827) Case 202347827 · ASB/Abuse/Nuisance Decision Case ID 202347827 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Feb 2026 Maladministration City of Lincoln Council (202527811) Case 202527811 · Local Authority / ALMO or TMO Decision Case ID 202527811 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Maladministration Kirklees Metropolitan Borough Council (202316664) Case 202316664 · Local Authority / ALMO or TMO Decision Case ID 202316664 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 26 Feb 2026 Maladministration Southwark Council (202425084) Case 202425084 · Local Authority / ALMO or TMO Decision Case ID 202425084 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 26 Feb 2026 Partial Maladministration Stoke on Trent City Council (202447867) Case 202447867 · Local Authority / ALMO or TMO Decision Case ID 202447867 Decision type Investigation Landlord Stoke on Trent City Council Landlord type Local Authority / ALMO or … 26 Feb 2026 No Maladministration Winchester City Council (202333164) Case 202333164 · Local Authority / ALMO or TMO Decision Case ID 202333164 Decision type Investigation Landlord Winchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 25 Feb 2026 Maladministration Hinckley and Bosworth Borough Council (202421861) Case 202421861 · Local Authority / ALMO or TMO Decision Case ID 202421861 Decision type Investigation Landlord Hinckley and Bosworth Borough Council Landlord type Local Authority / ALMO or … 25 Feb 2026 Partial Maladministration Milton Keynes City Council (202419221) Case 202419221 · Local Authority / ALMO or TMO Decision Case ID 202419221 Decision type Investigation Landlord Milton Keynes Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Feb 2026 Partial Maladministration Arun District Council (202501093) Case 202501093 · Local Authority / ALMO or TMO Decision Case ID 202501093 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Feb 2026 Maladministration Bristol City Council (202324241) Case 202324241 · Local Authority / ALMO or TMO Decision Case ID 202324241 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 … 24 Feb 2026 Partial Maladministration Southwark Council (202408002) Case 202408002 · Local Authority / ALMO or TMO Decision Case ID 202408002 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 23 Feb 2026 Maladministration Norwich City Council (202421241) Case 202421241 · Local Authority / ALMO or TMO Decision Case ID 202421241 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Feb 2026 Reasonable Redress Oxford City Council (202517957) Case 202517957 · Local Authority / ALMO or TMO Decision Case ID 202517957 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy … 20 Feb 2026 Maladministration Basildon Borough Council (202335067) Case 202335067 · Local Authority / ALMO or TMO Decision Case ID 202335067 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Feb 2026 Partial Maladministration City of York Council (202412543) Case 202412543 · Local Authority / ALMO or TMO Decision Case ID 202412543 Decision type Investigation Landlord City of York Council Landlord type Local Authority / ALMO or TMO … 19 Feb 2026 Maladministration London Borough of Camden Council (202320005) Case 202320005 · Local Authority / ALMO or TMO Decision Case ID 202320005 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 19 Feb 2026 Partial Maladministration Nottingham City Council (202526041) Case 202526041 · Local Authority / ALMO or TMO The landlord responded to the resident’s complaint in line with its policies and our Complaint Handling Code (the Code). 19 Feb 2026 Maladministration Sandwell Metropolitan Borough Council (202408415) Case 202408415 · Local Authority / ALMO or TMO Decision Case ID 202408415 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 18 Feb 2026 Maladministration Southwark Council (202503168) Case 202503168 · Local Authority / ALMO or TMO Please Decision Case ID 202503168 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Feb 2026 Partial Maladministration Basildon Borough Council (202444059) Case 202444059 · Local Authority / ALMO or TMO Decision Case ID 202444059 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Feb 2026 Partial Maladministration Southwark Council (202403106) Case 202403106 · Local Authority / ALMO or TMO Decision Case ID 202403106 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 16 Feb 2026 Maladministration Eastbourne Borough Council (202418573) Case 202418573 · Local Authority / ALMO or TMO Decision Case ID 202418573 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 16 Feb 2026 Maladministration Gateshead Metropolitan Borough Council (202424550) Case 202424550 · Local Authority / ALMO or TMO Decision Case ID 202424550 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 16 Feb 2026 Maladministration Sheffield City Council (202432792) Case 202432792 · Local Authority / ALMO or TMO Decision Case ID 202432792 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 … 13 Feb 2026 Maladministration Birmingham City Council (202526561) Case 202526561 · Local Authority / ALMO or TMO Decision Case ID 202526561 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 … 13 Feb 2026 Partial Maladministration Sandwell Metropolitan Borough Council (202418537) Case 202418537 · Local Authority / ALMO or TMO Decision Case ID 202418537 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 12 Feb 2026 Maladministration Birmingham City Council (202444007) Case 202444007 · Local Authority / ALMO or TMO Decision Case ID 202444007 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Feb 2026 Maladministration Bristol City Council (202332077) Case 202332077 · Managing Relations Decision Case ID 202332077 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 10 Feb 2026 Maladministration Gateshead Metropolitan Borough Council (202523510) Case 202523510 · Local Authority / ALMO or TMO Decision Case ID 202523510 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 10 Feb 2026 Partial Maladministration Harlow District Council (202522709) Case 202522709 · Local Authority / ALMO or TMO Decision Case ID 202522709 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy …