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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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22 Jun 2026 No Maladministration Paragon Asra Housing Limited (202335442) Case 202335442 · Managing Relations Decision Case ID 202335442 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date … 26 May 2026 Partial Maladministration London & Quadrant Housing Trust (202347433) Case 202347433 · Managing Relations Decision Case ID 202347433 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 May 2026 Partial Maladministration Clarion Housing Association Limited (202348146) Case 202348146 · Financial Decision Case ID 202348146 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 19 … 18 May 2026 Maladministration London & Quadrant Housing Trust (202432891) Case 202432891 · Responsive repairs/activity Decision Case ID 202432891 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 8 May 2026 Maladministration Peabody Trust (202347731) Case 202347731 · ASB/Abuse/Nuisance Decision Case ID 202347731 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 8 May … 8 May 2026 Partial Maladministration Southern Housing (202443688) Case 202443688 · Managing Relations Decision Case ID 202443688 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 8 May … 30 Apr 2026 No Maladministration Octavia Housing (202533112) Case 202533112 · ASB/Abuse/Nuisance Decision Case ID 202533112 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 30 April … 29 Apr 2026 Maladministration London & Quadrant Housing Trust (202517130) Case 202517130 · Managing Relations Decision Case ID 202517130 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 29 Apr 2026 Maladministration Notting Hill Genesis (202321386) Case 202321386 · Financial Decision Case ID 202321386 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 29 … 21 Apr 2026 Maladministration NSAH (Alliance Homes) Limited (202346133) Case 202346133 · Managing Relations Decision Case ID 202346133 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Mar 2026 Maladministration Metropolitan Thames Valley Housing (MTV) (202346688) Case 202346688 · Managing Relations Decision Case ID 202346688 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy … 31 Mar 2026 Reasonable Redress Onward Homes Limited (202403318) Case 202403318 · Managing Relations Decision Case ID 202403318 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 31 … 27 Mar 2026 Partial Maladministration The Riverside Group Limited (202406793) Case 202406793 · Managing Relations Decision Case ID 202406793 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Mar 2026 Maladministration Places for People Group Limited (202347611) Case 202347611 · Managing Relations Decision Case ID 202347611 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 25 Mar 2026 Partial Maladministration Paragon Asra Housing Limited (202509212) Case 202509212 · Managing Relations Decision Case ID 202509212 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Mar 2026 No Maladministration GreenSquareAccord Limited (202513966) Case 202513966 · Managing Relations Decision Case ID 202513966 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March … 18 Mar 2026 Maladministration Places for People Group Limited (202345606) Case 202345606 · Managing Relations Decision Case ID 202345606 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 18 Mar 2026 Partial Maladministration Places for People Group Limited (202427254) Case 202427254 · Managing Relations Decision Case ID 202427254 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 17 Mar 2026 Maladministration Hyde Housing Association Limited (202405598) Case 202405598 · Managing Relations Decision Case ID 202405598 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Mar 2026 Maladministration London & Quadrant Housing Trust (202340712) Case 202340712 · Health and Safety (inc. building safety) Decision Case ID 202340712 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 16 Mar 2026 No Maladministration Stonewater Limited (202303241) Case 202303241 · Financial Decision Case ID 202303241 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March … 13 Mar 2026 Partial Maladministration A2Dominion Housing Group Limited (202343567) Case 202343567 · Estate Management Decision Case ID 202343567 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Mar 2026 Maladministration Moat Homes Limited (202404257) Case 202404257 · Managing Relations Decision Case ID 202404257 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 10 Mar 2026 Maladministration Southern Housing (202329144) Case 202329144 · Estate Management Decision Case ID 202329144 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 … 9 Mar 2026 Partial Maladministration Clarion Housing Association Limited (202429084) Case 202429084 · ASB/Abuse/Nuisance Decision Case ID 202429084 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 9 Mar 2026 Partial Maladministration Rooftop Housing Association Limited (202523428) Case 202523428 · Managing Relations Decision Case ID 202523428 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Mar 2026 Partial Maladministration Notting Hill Genesis (202330877) Case 202330877 · Managing Relations Decision Case ID 202330877 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 6 … 6 Mar 2026 Partial Maladministration Notting Hill Genesis (202518910) Case 202518910 · ASB/Abuse/Nuisance Decision Case ID 202518910 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 6 … 6 Mar 2026 Partial Maladministration Progress Housing Association Limited (202411263) Case 202411263 · Managing Relations Decision Case ID 202411263 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Mar 2026 Partial Maladministration Stonewater Limited (202316771) Case 202316771 · Managing Relations Decision Case ID 202316771 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March … 6 Mar 2026 Maladministration The Guinness Partnership Limited (202302274) Case 202302274 · Managing Relations Decision Case ID 202302274 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Mar 2026 Maladministration Clarion Housing Association Limited (202525292) Case 202525292 · Managing Relations Decision Case ID 202525292 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 5 Mar 2026 No Maladministration Hyde Housing Association Limited (202337077) Case 202337077 · Managing Relations Decision Case ID 202337077 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Mar 2026 Maladministration London & Quadrant Housing Trust (202423504) Case 202423504 · Managing Relations Decision Case ID 202423504 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Mar 2026 Partial Maladministration London & Quadrant Housing Trust (202520268) Case 202520268 · Managing Relations Decision Case ID 202520268 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Mar 2026 Reasonable Redress Peabody Trust (202346846) Case 202346846 · Managing Relations Decision Case ID 202346846 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March … 5 Mar 2026 Partial Maladministration Places for People Group Limited (202513488) Case 202513488 · Managing Relations Decision Case ID 202513488 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 5 Mar 2026 Partial Maladministration Sanctuary Housing Association (202336319) Case 202336319 · ASB/Abuse/Nuisance Decision Case ID 202336319 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 5 Mar 2026 Maladministration The Guinness Partnership Limited (202401172) Case 202401172 · Managing Relations Decision Case ID 202401172 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Mar 2026 Maladministration Hyde Housing Association Limited (202333693) Case 202333693 · Managing Relations Decision Case ID 202333693 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Mar 2026 Partial Maladministration London & Quadrant Housing Trust (202416740) Case 202416740 · Managing Relations Decision Case ID 202416740 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 4 Mar 2026 No Maladministration Soha Housing Limited (202318986) Case 202318986 · Financial Decision Case ID 202318986 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 4 … 4 Mar 2026 Partial Maladministration The Guinness Partnership Limited (202345578) Case 202345578 · Managing Relations Decision Case ID 202345578 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Applicant Date 4 … 4 Mar 2026 Partial Maladministration Torus62 Limited (202347389) Case 202347389 · Managing Relations Decision Case ID 202347389 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 4 … 4 Mar 2026 Partial Maladministration Tower Hamlets Community Housing (202409459) Case 202409459 · ASB/Abuse/Nuisance Decision Case ID 202409459 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Mar 2026 Partial Maladministration A2Dominion Housing Group Limited (202332631) Case 202332631 · Estate Management Decision Case ID 202332631 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 2 Mar 2026 Reasonable Redress Octavia Housing (202526330) Case 202526330 · Managing Relations Decision Case ID 202526330 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 2 March … 2 Mar 2026 Reasonable Redress Paradigm Housing Group Limited (202423484) Case 202423484 · Financial Decision Case ID 202423484 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 27 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202530773) Case 202530773 · Managing Relations Decision Case ID 202530773 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Feb 2026 Partial Maladministration Delta Housing Limited (202443980) Case 202443980 · ASB/Abuse/Nuisance Decision Case ID 202443980 Decision type Investigation Landlord Chelmer Housing Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date …