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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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26 Jul 2023 Partial Maladministration Your Housing Limited (202206025) Case 202206025 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of a mice infestation in her home; reports of … 25 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202205997) Case 202205997 · Managing Relations This complaint is about the landlord’s handling of: The boiler replacement. Reports of mould within the property. The resident’s request … 25 Jul 2023 Maladministration Home Group Limited (202128240) Case 202128240 · ASB/Abuse/Nuisance REPORT COMPLAINT 202128240 Home Group Limited 25 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Jul 2023 Maladministration Southern Housing Group Limited (202126007) Case 202126007 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: Damp and mould in the property and repair … 25 Jul 2023 Partial Maladministration Southern Housing Group Limited (202204941) Case 202204941 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB), including noise nuisance. The associated … 25 Jul 2023 Maladministration The Riverside Group Limited (202206996) Case 202206996 · Financial The complaint is about the landlord’s response to the resident’s concerns about the administration of the service charge. The Ombudsman … 25 Jul 2023 Maladministration The Riverside Group Limited (202219380) Case 202219380 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for upgrades to her property. 24 Jul 2023 Maladministration Cornwall Housing Limited (202213342) Case 202213342 · Information and data management The resident complains about the landlord’s handling of his complaint about contractors wearing PPE. 24 Jul 2023 Partial Maladministration Home Group Limited (202204375) Case 202204375 · Estate Management This complaint is about the managing agent’s response to: Damage caused by a pigeon infestation. Reports of inconsiderate use of … 24 Jul 2023 Maladministration Hyde Housing Association Limited (202206474) Case 202206474 · Managing Relations The complaint is about the landlord’s handling of a leak in the property. The Ombudsman has also investigated the associated … 24 Jul 2023 Reasonable Redress ‘Johnnie’ Johnson Housing Trust Limited (202223385) Case 202223385 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the renewal of the kitchen in the property. 24 Jul 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202201412) Case 202201412 · Managing Relations The complaint is about the landlord’s decision not to convert the loft, to provide an additional bedroom and bathroom for … 24 Jul 2023 Maladministration The Guinness Partnership Limited (202208547) Case 202208547 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 24 Jul 2023 No Maladministration Vivid Housing Limited (202211143) Case 202211143 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of a gas safety inspection and gas repairs at the resident’s property. 21 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202123207) Case 202123207 · Managing Relations The complaint is about the landlord’s handling of: A leak into the resident’s property from the flat above. The associated … 21 Jul 2023 Maladministration Clarion Housing Association Limited (202215501) Case 202215501 · Managing Relations The complaint is about the landlord’s handling of the resident’s application for mutual exchange (MEX). The landlord’s complaints handling has … 21 Jul 2023 Maladministration Clarion Housing Association Limited (202218786) Case 202218786 · Old Property Condition migrated-2025 The complaint is about: 21 Jul 2023 Maladministration Gateway Housing Association Limited (202117623) Case 202117623 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise from the communal hallway and upstairs flat. … 21 Jul 2023 Partial Maladministration LiveWest Homes Limited (202216570) Case 202216570 · Estate Management The complaint is about: The standard of cleaning to communal areas. The landlord’s lack of communication. The decoration of the … 21 Jul 2023 Rochdale Boroughwide Housing Limited (202213714) Case 202213714 · ASB/Abuse/Nuisance The complaint is about the landlord’s: 21 Jul 2023 Maladministration Southern Housing Group Limited (202015888) Case 202015888 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a rodent infestation. The landlord’s complaint handling. 21 Jul 2023 Partial Maladministration Sovereign Housing Association Limited (202127436) Case 202127436 · Managing Relations REPORT COMPLAINT 202127436 Sovereign Housing Association Limited 21 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Jul 2023 Partial Maladministration The Riverside Group Limited (202117955) Case 202117955 · Estate Management The complaint is about: The landlord’s handling of repairs to the communal electric car park gates. The level of the … 21 Jul 2023 Maladministration Vivid Housing Limited (202207002) Case 202207002 · Managing Relations The complaint is about the landlord’s handling of: Repairs including mould, leaks, defective worktops and the resident’s request for it … 20 Jul 2023 Maladministration A2Dominion Housing Group Limited (201905450) Case 201905450 · Managing Relations The complaint is about the landlord’s: Handling of the leaseholder’s reports of leaks into her property which led to internal … 20 Jul 2023 Maladministration Bromford Housing Group Limited (202123811) Case 202123811 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns regarding the temperature of the third bedroom within her … 20 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202201723) Case 202201723 · Financial The complaint is about the landlord’s handling of: The mutual exchange and associated issues regarding the condition of the property … 20 Jul 2023 Maladministration Hexagon Housing Association Limited (202105681) Case 202105681 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of: sewage leaking into the resident’s property from the drainage system; and the … 20 Jul 2023 Maladministration Hyde Housing Association Limited (202017021) Case 202017021 · Managing Relations The complaint is about the landlord’s: Record keeping. Handling of the resident’s reports of damp and mould in the property … 20 Jul 2023 No Maladministration One Vision Housing Limited (202218097) Case 202218097 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request to relocate light switches. 20 Jul 2023 Maladministration Plus Dane Housing Limited (202204372) Case 202204372 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of several leaks in the property, causing damp and … 20 Jul 2023 Maladministration Stonewater Limited (202216644) Case 202216644 · Estate Management The complaint is about the landlord's: Response to the resident’s concerns about the actions of a third party, and; The … 20 Jul 2023 No Maladministration Yorkshire Housing Limited (202207417) Case 202207417 · Financial This complaint is about the landlord’s handling of a rent payment at the start of the tenancy. 19 Jul 2023 Maladministration A2Dominion Housing Group Limited (202121214) Case 202121214 · Financial The complaint is about the landlord's handling of: The resident's request for service charge information for the financial year 2020-21. … 19 Jul 2023 No Maladministration Abri Group Limited (202117971) Case 202117971 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour, hate crime and breach of covid-19 … 19 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202203264) Case 202203264 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of leaks from the property above, and; complaint handling. 19 Jul 2023 No Maladministration Cossington Housing Co-operative Limited (202215613) Case 202215613 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s broken boiler and his subsequent request for compensation. 19 Jul 2023 Partial Maladministration Home Group Limited (202208159) Case 202208159 · Managing Relations The complaint is about the landlord’s: Handling of reports of damp and mould. Decision not to insulate the property. This … 19 Jul 2023 Maladministration Home Group Limited (202216903) Case 202216903 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repair works to the resident’s garden. 19 Jul 2023 No Maladministration The Guinness Partnership Limited (202203564) Case 202203564 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s associated complaint handling. 18 Jul 2023 Reasonable Redress Clarion Housing Association Limited (202207384) Case 202207384 · Financial REPORT COMPLAINT 202207384 Clarion Housing Association Limited 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Jul 2023 Maladministration Hyde Housing Association Limited (202200018) Case 202200018 · Financial This complaint is about the landlord’s handling of: the resident’s queries about service charges, and; the resident’s complaint. 18 Jul 2023 Partial Maladministration Inquilab Housing Association Limited (202117243) Case 202117243 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB); reports of her difficulties in … 18 Jul 2023 No Maladministration South Liverpool Homes Limited (202207567) Case 202207567 · Managing Relations The complaint is about: the resident’s report of a lack of benefit from the landlord’s solar panels, and; the level … 17 Jul 2023 No Maladministration Clarion Housing Association Limited (202200988) Case 202200988 · Estate Management The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom … 17 Jul 2023 Partial Maladministration Guinness Housing Association Limited (202124293) Case 202124293 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her property. The landlord’s … 17 Jul 2023 No Maladministration Lincolnshire Housing Partnership Limited (202125741) Case 202125741 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: - The resident’s reports of anti social behaviour. The resident’s request to … 17 Jul 2023 Partial Maladministration One Housing Group Limited (202123874) Case 202123874 · Financial The complaint relates to: The landlord’s response to the resident’s concerns over its handling of service charges. The landlord’s handling … 14 Jul 2023 Maladministration Aster Group Limited (202215791) Case 202215791 · Managing Relations REPORT COMPLAINT 202215791 Aster Group Limited 14 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 14 Jul 2023 Maladministration Moat Homes Limited (202127508) Case 202127508 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of the smell of cannabis from a neighbouring property. …