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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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26 May 2026 Partial Maladministration London & Quadrant Housing Trust (202347433) Case 202347433 · Managing Relations Decision Case ID 202347433 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 18 May 2026 Maladministration London & Quadrant Housing Trust (202432891) Case 202432891 · Responsive repairs/activity Decision Case ID 202432891 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 8 May 2026 Maladministration Peabody Trust (202347731) Case 202347731 · ASB/Abuse/Nuisance Decision Case ID 202347731 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 8 May … 29 Apr 2026 Maladministration London & Quadrant Housing Trust (202517130) Case 202517130 · Managing Relations Decision Case ID 202517130 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 16 Mar 2026 Maladministration London & Quadrant Housing Trust (202340712) Case 202340712 · Health and Safety (inc. building safety) Decision Case ID 202340712 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 5 Mar 2026 Maladministration London & Quadrant Housing Trust (202423504) Case 202423504 · Managing Relations Decision Case ID 202423504 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Mar 2026 Partial Maladministration London & Quadrant Housing Trust (202520268) Case 202520268 · Managing Relations Decision Case ID 202520268 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Mar 2026 Reasonable Redress Peabody Trust (202346846) Case 202346846 · Managing Relations Decision Case ID 202346846 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March … 4 Mar 2026 Partial Maladministration London & Quadrant Housing Trust (202416740) Case 202416740 · Managing Relations Decision Case ID 202416740 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Feb 2026 No Maladministration London & Quadrant Housing Trust (202301975) Case 202301975 · Managing Relations Decision Case ID 202301975 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 27 Feb 2026 Maladministration London & Quadrant Housing Trust (202313958) Case 202313958 · Managing Relations Decision Case ID 202313958 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202417059) Case 202417059 · Managing Relations Decision Case ID 202417059 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 27 Feb 2026 Maladministration Peabody Trust (202528890) Case 202528890 · Managing Relations Decision Case ID 202528890 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 25 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202332218) Case 202332218 · Managing Relations Decision Case ID 202332218 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 25 Feb 2026 No Maladministration London & Quadrant Housing Trust (202424174) Case 202424174 · Financial Decision Case ID 202424174 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 25 Feb 2026 Maladministration London & Quadrant Housing Trust (202519749) Case 202519749 · Managing Relations 10Decision Case ID 202519749 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 25 Feb 2026 Maladministration London & Quadrant Housing Trust (202522963) Case 202522963 · Managing Relations Decision Case ID 202522963 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 25 Feb 2026 Maladministration Peabody Trust (202405777) Case 202405777 · Managing Relations Decision Case ID 202405777 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 25 February 2026 … 25 Feb 2026 Partial Maladministration Peabody Trust (202412165) Case 202412165 · Financial Decision Case ID 202412165 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 25 February … 25 Feb 2026 Partial Maladministration Peabody Trust (202424872) Case 202424872 · ASB/Abuse/Nuisance Decision Case ID 202424872 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 25 February … 25 Feb 2026 Maladministration The Extracare Charitable Trust (202323989) Case 202323989 · Managing Relations Decision Case ID 202323989 Decision type Investigation Landlord The Extracare Charitable Trust Landlord type Housing Association Occupancy Shared Ownership Date … 24 Feb 2026 Maladministration Bromsgrove District Housing Trust Limited (202517937) Case 202517937 · Managing Relations Decision Case ID 202517937 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy … 24 Feb 2026 Maladministration London & Quadrant Housing Trust (202338664) Case 202338664 · Managing Relations Decision Case ID 202338664 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Feb 2026 Partial Maladministration Peabody Trust (202424061) Case 202424061 · Financial Decision Case ID 202424061 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 February … 20 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202334349) Case 202334349 · ASB/Abuse/Nuisance Decision Case ID 202334349 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202434109) Case 202434109 · Managing Relations Decision Case ID 202434109 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Feb 2026 Maladministration London & Quadrant Housing Trust (202508617) Case 202508617 · Managing Relations Decision Case ID 202508617 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Feb 2026 Maladministration Raven Housing Trust Limited (202423079) Case 202423079 · Managing Relations Decision Case ID 202423079 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 19 Feb 2026 Maladministration London & Quadrant Housing Trust (202423640) Case 202423640 · Managing Relations Decision Case ID 202423640 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Feb 2026 Maladministration London & Quadrant Housing Trust (202516158) Case 202516158 · Managing Relations Decision Case ID 202516158 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Feb 2026 No Maladministration Newlon Housing Trust (202525203) Case 202525203 · Managing Relations Decision Case ID 202525203 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 18 Feb 2026 Partial Maladministration Peabody Trust (202420302) Case 202420302 · Managing Relations Decision Case ID 202420302 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 18 February … 17 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202346774) Case 202346774 · Managing Relations Decision Case ID 202346774 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 16 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202423763) Case 202423763 · Managing Relations Decision Case ID 202423763 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202230509) Case 202230509 · Managing Relations Decision Case ID 202230509 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Feb 2026 Maladministration London & Quadrant Housing Trust (202407303) Case 202407303 · Managing Relations Decision Case ID 202407303 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 13 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202409207) Case 202409207 · Responsive repairs/activity Decision Case ID 202409207 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Feb 2026 Partial Maladministration Peabody Trust (202325516) Case 202325516 · Managing Relations Decision Case ID 202325516 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 February … 13 Feb 2026 Partial Maladministration Peabody Trust (202337005) Case 202337005 · Financial Decision Case ID 202337005 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 13 February … 12 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202403156) Case 202403156 · ASB/Abuse/Nuisance Decision Case ID 202403156 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Maladministration London & Quadrant Housing Trust (202431536) Case 202431536 · Responsive repairs/activity Decision Case ID 202431536 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Reasonable Redress Peabody Trust (202407614) Case 202407614 · Financial Decision Case ID 202407614 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 12 February … 9 Feb 2026 Maladministration London & Quadrant Housing Trust (202414893) Case 202414893 · Managing Relations Decision Case ID 202414893 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 6 Feb 2026 Maladministration London & Quadrant Housing Trust (202217857) Case 202217857 · Managing Relations Decision Case ID 202217857 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 6 Feb 2026 Mediation Newlon Housing Trust (202339569) Case 202339569 · Planned Works Decision Case ID 202339569 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 … 4 Feb 2026 Maladministration London & Quadrant Housing Trust (202328965) Case 202328965 · Health and Safety (inc. building safety) Decision Case ID 202328965 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 3 Feb 2026 Mediation London & Quadrant Housing Trust (202343322) Case 202343322 · Financial Decision Case ID 202343322 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 3 Feb 2026 Reasonable Redress Peabody Trust (202420928) Case 202420928 · Managing Relations Decision Case ID 202420928 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 03 February … 30 Jan 2026 Maladministration London & Quadrant Housing Trust (202348232) Case 202348232 · Managing Relations Decision Case ID 202348232 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202417196) Case 202417196 · Managing Relations Decision Case ID 202417196 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy …