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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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22 Jun 2026 No Maladministration Paragon Asra Housing Limited (202335442) Case 202335442 · Managing Relations Decision Case ID 202335442 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date … 19 May 2026 Partial Maladministration Clarion Housing Association Limited (202348146) Case 202348146 · Financial Decision Case ID 202348146 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 19 … 29 Apr 2026 Maladministration Paragon Asra Housing Limited (202424705) Case 202424705 · Managing Relations The landlord failed to conduct a robust investigation of the resident’s concerns and delayed slightly in providing its complaint responses. 21 Apr 2026 Maladministration NSAH (Alliance Homes) Limited (202346133) Case 202346133 · Managing Relations Decision Case ID 202346133 Decision type Investigation Landlord NSAH (Alliance Homes) Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Mar 2026 Reasonable Redress Onward Homes Limited (202403318) Case 202403318 · Managing Relations Decision Case ID 202403318 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 31 … 31 Mar 2026 Partial Maladministration The Guinness Partnership Limited (202519986) Case 202519986 · ASB/Abuse/Nuisance The landlord responded to stage 1 and stage 2 within its policy timeframes. 27 Mar 2026 Partial Maladministration The Riverside Group Limited (202406793) Case 202406793 · Managing Relations Decision Case ID 202406793 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Mar 2026 Maladministration Places for People Group Limited (202347611) Case 202347611 · Managing Relations Decision Case ID 202347611 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 25 Mar 2026 Partial Maladministration Paragon Asra Housing Limited (202509212) Case 202509212 · Managing Relations Decision Case ID 202509212 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Mar 2026 No Maladministration GreenSquareAccord Limited (202513966) Case 202513966 · Managing Relations Decision Case ID 202513966 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March … 18 Mar 2026 Maladministration Places for People Group Limited (202345606) Case 202345606 · Managing Relations Decision Case ID 202345606 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 18 Mar 2026 Partial Maladministration Places for People Group Limited (202427254) Case 202427254 · Managing Relations Decision Case ID 202427254 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 17 Mar 2026 Maladministration Hyde Housing Association Limited (202405598) Case 202405598 · Managing Relations Decision Case ID 202405598 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Mar 2026 No Maladministration Stonewater Limited (202303241) Case 202303241 · Financial Decision Case ID 202303241 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March … 13 Mar 2026 Partial Maladministration A2Dominion Housing Group Limited (202343567) Case 202343567 · Estate Management Decision Case ID 202343567 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Mar 2026 Maladministration Moat Homes Limited (202404257) Case 202404257 · Managing Relations Decision Case ID 202404257 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 9 Mar 2026 Partial Maladministration Clarion Housing Association Limited (202429084) Case 202429084 · ASB/Abuse/Nuisance Decision Case ID 202429084 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 9 Mar 2026 Partial Maladministration Rooftop Housing Association Limited (202523428) Case 202523428 · Managing Relations Decision Case ID 202523428 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Mar 2026 Partial Maladministration Progress Housing Association Limited (202411263) Case 202411263 · Managing Relations Decision Case ID 202411263 Decision type Investigation Landlord Progress Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Mar 2026 Partial Maladministration Stonewater Limited (202316771) Case 202316771 · Managing Relations Decision Case ID 202316771 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March … 6 Mar 2026 Maladministration The Guinness Partnership Limited (202302274) Case 202302274 · Managing Relations Decision Case ID 202302274 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Mar 2026 Maladministration Clarion Housing Association Limited (202525292) Case 202525292 · Managing Relations Decision Case ID 202525292 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 5 Mar 2026 No Maladministration Hyde Housing Association Limited (202337077) Case 202337077 · Managing Relations Decision Case ID 202337077 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Mar 2026 Partial Maladministration Places for People Group Limited (202513488) Case 202513488 · Managing Relations Decision Case ID 202513488 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 5 Mar 2026 Maladministration The Guinness Partnership Limited (202401172) Case 202401172 · Managing Relations Decision Case ID 202401172 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Mar 2026 Maladministration Hyde Housing Association Limited (202333693) Case 202333693 · Managing Relations Decision Case ID 202333693 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Mar 2026 No Maladministration Soha Housing Limited (202318986) Case 202318986 · Financial Decision Case ID 202318986 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 4 … 4 Mar 2026 Partial Maladministration The Guinness Partnership Limited (202345578) Case 202345578 · Managing Relations Decision Case ID 202345578 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Applicant Date 4 … 4 Mar 2026 Partial Maladministration Torus62 Limited (202347389) Case 202347389 · Managing Relations Decision Case ID 202347389 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 4 … 3 Mar 2026 Partial Maladministration A2Dominion Housing Group Limited (202332631) Case 202332631 · Estate Management Decision Case ID 202332631 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 2 Mar 2026 Reasonable Redress Paradigm Housing Group Limited (202423484) Case 202423484 · Financial Decision Case ID 202423484 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 27 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202530773) Case 202530773 · Managing Relations Decision Case ID 202530773 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Feb 2026 Partial Maladministration Delta Housing Limited (202443980) Case 202443980 · ASB/Abuse/Nuisance Decision Case ID 202443980 Decision type Investigation Landlord Chelmer Housing Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 27 Feb 2026 Partial Maladministration GreenSquareAccord Limited (202524178) Case 202524178 · Managing Relations Decision Case ID 202524178 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Partial Maladministration Hyde Housing Association Limited (202314832) Case 202314832 · ASB/Abuse/Nuisance Decision Case ID 202314832 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Feb 2026 Partial Maladministration Incommunities Limited (202409286) Case 202409286 · ASB/Abuse/Nuisance Decision Case ID 202409286 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Partial Maladministration Moat Homes Limited (202526732) Case 202526732 · Managing Relations There were minor delays in the landlord’s complaint handling. These caused no detriment to the overall outcome. 27 Feb 2026 Partial Maladministration Places for People Group Limited (202407584) Case 202407584 · Estate Management The landlord acknowledged its delays in the handling of the complaint. It apologised and offered redress in line with our … 27 Feb 2026 Maladministration Stonewater Limited (202307883) Case 202307883 · Financial Decision Case ID 202307883 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 … 27 Feb 2026 Maladministration Stonewater Limited (202402424) Case 202402424 · Financial Decision Case ID 202402424 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Partial Maladministration Thrive Homes Limited (202423429) Case 202423429 · ASB/Abuse/Nuisance Decision Case ID 202423429 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 26 Feb 2026 Partial Maladministration Abri Group Limited (202520334) Case 202520334 · Managing Relations Decision Case ID 202520334 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 … 26 Feb 2026 Reasonable Redress GreenSquareAccord Limited (202516122) Case 202516122 · ASB/Abuse/Nuisance Decision Case ID 202516122 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February … 26 Feb 2026 Maladministration Home Group Limited (202328635) Case 202328635 · Managing Relations Decision Case ID 202328635 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Maladministration Hyde Housing Association Limited (202344221) Case 202344221 · Financial Decision Case ID 202344221 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 26 Feb 2026 Partial Maladministration Legal and General Affordable Homes Limited (202442332) Case 202442332 · For profit Decision Case ID 202442332 Decision type Investigation Landlord Legal and General Affordable Homes Limited Landlord type For profit Occupancy Assured … 26 Feb 2026 Partial Maladministration LiveWest Homes Limited (202338791) Case 202338791 · Managing Relations Decision Case ID 202338791 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Maladministration Places for People Group Limited (202406088) Case 202406088 · Estate Management Decision Case ID 202406088 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date … 26 Feb 2026 No Maladministration Yorkshire Housing Limited (202338174) Case 202338174 · Financial Decision Case ID 202338174 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 25 Feb 2026 Reasonable Redress Clarion Housing Association Limited (202335942) Case 202335942 · ASB/Abuse/Nuisance Decision Case ID 202335942 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date …