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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 7,197 of 16,595 decisions matching "limited"

Decisions

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22 Dec 2020 Partial Maladministration Hyde Housing Association Limited (201914239) Case 201914239 The complaint is about: The condition of the garden when the resident moved into the property. The landlord’s handling of … 22 Dec 2020 Reasonable Redress Metropolitan Housing Trust Limited (202000400) Case 202000400 · Old Complaints Handling categories The complaint is about The landlord's response to the resident's reports of his shower not draining correctly. The landlord’s handling … 22 Dec 2020 Partial Maladministration Orbit South Housing Association Limited (202005350) Case 202005350 · Managing Relations The complaint is about: The landlord’s responses to the resident’s request to install a gas supply and gas central heating … 21 Dec 2020 No Maladministration East End Homes Limited (202005303) Case 202005303 · Managing Relations The complaint concerns: Information provided by the landlord about the electric meter of the property. The landlord’s handling of an … 21 Dec 2020 Mediation Midland Heart Limited (202006003) Case 202006003 The complaint concerns the landlord’s handling of a leak at the resident’s property 21 Dec 2020 Partial Maladministration Notting Hill Home Ownership Limited (202002842) Case 202002842 · Health and Safety (inc. building safety) REPORT COMPLAINT 202002842 Notting Hill Home Ownership Limited 21 December 2020 Our approach The Housing Ombudsman’s approach to investigating and … 21 Dec 2020 No Maladministration Places for People Group Limited (202004070) Case 202004070 This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB) from his neighbour. 21 Dec 2020 Maladministration Southern Housing Group Limited (202000055) Case 202000055 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of water ingress into his property and the consequential … 21 Dec 2020 Maladministration Southern Housing Group Limited (202004084) Case 202004084 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard of cleaning in the communal area. 21 Dec 2020 Maladministration The Guinness Partnership Limited (201915214) Case 201915214 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s right to acquire the property, in particular, its failure to … 18 Dec 2020 Mediation Clarion Housing Association Limited (202003359) Case 202003359 · Old Property Condition migrated-2025 The complaint is regarding the level of compensation offered by the landlord following acknowledged service failures relating to a boiler … 18 Dec 2020 Partial Maladministration Clarion Housing Association Limited (202003710) Case 202003710 · Financial The complaint is about: The landlord’s response to the resident’s daughter’s enquiries about service charges between 2012 and 2019; and … 18 Dec 2020 No Maladministration Home Group Limited (201714878) Case 201714878 · Managing Relations The resident complains about: How the landlord handled the sale of a shared ownership lease, including the time taken and … 18 Dec 2020 Reasonable Redress Metropolitan Housing Trust Limited (202000359) Case 202000359 · Old Home Ownership Issues (not new build) categories The complaint is about delay to the landlord installing new windows at the property. 18 Dec 2020 Mediation Metropolitan Housing Trust Limited (202002495) Case 202002495 · Old Home Ownership Issues (not new build) categories The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak … 17 Dec 2020 Maladministration Catalyst Housing Limited (201914610) Case 201914610 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s request for certification demonstrating compliance with Government guidance on fire … 17 Dec 2020 Maladministration Futures Homescape Limited (202000161) Case 202000161 · Old Property Condition categories The resident complains about the level of compensation offered by the landlord in respect of excess water charges following a … 17 Dec 2020 No Maladministration Home Group Limited (201904587) Case 201904587 · Staff Training The resident complains about: the landlord's communication and explanation in relation to an adjustment to the water charges on her … 17 Dec 2020 No Maladministration Sovereign Housing Association Limited (201913564) Case 201913564 The complaint is about the landlord’s response to the resident’s: concerns about the gradient of his garden and the need … 16 Dec 2020 No Maladministration Warwickshire Rural Housing Association Limited (201913223) Case 201913223 · Old Property Condition migrated-2025 The complaints are about the landlord’s: Response to reports that the boiler at the property was not working. Decision not … 15 Dec 2020 Reasonable Redress Irwell Valley Housing Association Limited (201909821) Case 201909821 This complaint is about the landlord’s handling of the resident’s application to purchase her property under the Right to Acquire … 15 Dec 2020 No Maladministration Karbon Homes Limited (201910780) Case 201910780 · Estate Management The tenant has complained: About the number of bins provided. About how the landlord responded to their concerns about the … 15 Dec 2020 Partial Maladministration Metropolitan Housing Trust Limited (201906814) Case 201906814 · Managing Relations The complaint is about: The condition of the property when the resident moved in; The landlord’s handling of the subsequent … 15 Dec 2020 Partial Maladministration Stonewater (5) Limited (201901180) Case 201901180 REPORT COMPLAINT 201901180 Stonewater (5) Limited 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 15 Dec 2020 No Maladministration Torus62 Limited (201913625) Case 201913625 · Old Property Condition migrated-2025 The complaint is about how the landlord responded to the resident’s concerns about the security of the fencing at his … 14 Dec 2020 Partial Maladministration A2Dominion Housing Group Limited (201807216) Case 201807216 · Old Property Condition categories The leaseholder has complained: That the landlord has not taken sufficient action in response to reports of antisocial behaviour. That … 14 Dec 2020 Partial Maladministration Hyde Housing Association Limited (201914260) Case 201914260 · Financial The complaint is about: the landlord’s response to the resident’s concerns about service charges in particular relating to block charges … 11 Dec 2020 No Maladministration Paradigm Housing Group Limited (201916010) Case 201916010 · Old Complaints Handling categories The complaint is about the landlord’s: Response to and handling of the resident’s anti-social behaviour (ASB) allegations Response to the … 10 Dec 2020 Partial Maladministration Hyde Housing Association Limited (202003112) Case 202003112 · Information and data management The complaint is about: 9 Dec 2020 Maladministration Clarion Housing Association Limited (201809309) Case 201809309 · Old Property Condition migrated-2025 The complaint is about: the landlord’s response to reports of problems with the boiler; and complaint handling. 9 Dec 2020 Outside Jurisdiction Clarion Housing Association Limited (202002867) Case 202002867 · Old Home Ownership Issues (not new build) categories The complaint is about the length of time taken by the landlord to identify the source of a leak into … 9 Dec 2020 Partial Maladministration Hyde Housing Association Limited (202001615) Case 202001615 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of pest infestation; requests for a replacement fence; requests … 8 Dec 2020 Partial Maladministration Bolton at Home Limited (202000136) Case 202000136 · Old Health and Safety categories The resident has complained: That the landlord’s policy for gas safety checks does not comply with the rights of tenants. … 8 Dec 2020 Reasonable Redress Clarion Housing Association Limited (202002302) Case 202002302 · Old Complaints Handling categories REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Dec 2020 No Maladministration Midland Heart Limited (202002902) Case 202002902 · Estate Management REPORT COMPLAINT 202002902 Midland Heart Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 8 Dec 2020 No Maladministration Stockport Homes Limited (202002678) Case 202002678 · Managing Relations The complaint is about the landlord’s response to: The resident’s request for reimbursement of costs for property improvements at his … 8 Dec 2020 Partial Maladministration Thirteen Housing Group Limited (201910486) Case 201910486 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to move property; associated formal complaint. 7 Dec 2020 No Maladministration Midland Heart Limited (201913078) Case 201913078 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of a lack of hot water. 7 Dec 2020 No Maladministration Places for People Homes Limited (202003224) Case 202003224 · Old Property Condition migrated-2025 The complaint is about the landlord’s responses to the resident’s reports of: outstanding repairs to his property a raised manhole … 4 Dec 2020 No Maladministration Longhurst Group Limited (202000333) Case 202000333 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of problems with the installation of a new boiler. 4 Dec 2020 Maladministration Metropolitan Housing Trust Limited (201905797) Case 201905797 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB). 3 Dec 2020 No Maladministration Aster Group Limited (202000764) Case 202000764 · Information and data management REPORT COMPLAINT 202000764 Aster Group Limited 3 December 2020 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 3 Dec 2020 Maladministration Orbit Group Limited (201908727) Case 201908727 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord to the resident, following repair delays. 3 Dec 2020 Partial Maladministration Southern Housing Group Limited (201915929) Case 201915929 · Old Complaints Handling categories The resident has complained about the landlord’s handling of: Repairs to his boiler His concerns about the location of a … 1 Dec 2020 Maladministration Bromford Housing Association Limited (201914576) Case 201914576 REPORT COMPLAINT 201914576 Bromford Housing Association Limited 1 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 4 Sep 2020 Partial Maladministration Vivid Housing Limited (202000669) Case 202000669 · Estate Management REPORT COMPLAINT 202000669 Vivid Housing Limited 4 September 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Dec 2019 Maladministration A2Dominion Housing Group Limited (201805079) Case 201805079 · Old Charges categories REPORT COMPLAINT 201805079 A2Dominion Housing Group 20 December 2019 Our approach The Housing Ombudsman’s approach to investigating and determining complaints …