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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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27 Mar 2026 Partial Maladministration The Riverside Group Limited (202406793) Case 202406793 · Managing Relations Decision Case ID 202406793 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Mar 2026 Maladministration Places for People Group Limited (202347611) Case 202347611 · Managing Relations Decision Case ID 202347611 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 23 Mar 2026 Maladministration Anchor Hanover Group (202530774) Case 202530774 · Estate Management The landlord failed to investigate the complaint appropriately. It therefore did not address the resident’s concerns in its complaint responses … 18 Mar 2026 Maladministration Places for People Group Limited (202345606) Case 202345606 · Managing Relations Decision Case ID 202345606 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 18 Mar 2026 Partial Maladministration Places for People Group Limited (202427254) Case 202427254 · Managing Relations Decision Case ID 202427254 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 13 Mar 2026 Partial Maladministration A2Dominion Housing Group Limited (202343567) Case 202343567 · Estate Management Decision Case ID 202343567 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Mar 2026 Partial Maladministration Places for People Group Limited (202513488) Case 202513488 · Managing Relations Decision Case ID 202513488 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 3 Mar 2026 Partial Maladministration A2Dominion Housing Group Limited (202332631) Case 202332631 · Estate Management Decision Case ID 202332631 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Mar 2026 Partial Maladministration Sovereign Network Group (202532594) Case 202532594 · Financial After the resident referred her case to us, the landlord offered £70 to recognise delays in its complaint handling. This … 2 Mar 2026 Reasonable Redress Paradigm Housing Group Limited (202423484) Case 202423484 · Financial Decision Case ID 202423484 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 27 Feb 2026 Partial Maladministration Places for People Group Limited (202407584) Case 202407584 · Estate Management The landlord acknowledged its delays in the handling of the complaint. It apologised and offered redress in line with our … 26 Feb 2026 Partial Maladministration Abri Group Limited (202520334) Case 202520334 · Managing Relations Decision Case ID 202520334 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 … 26 Feb 2026 Maladministration Home Group Limited (202328635) Case 202328635 · Managing Relations Decision Case ID 202328635 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Feb 2026 Maladministration Places for People Group Limited (202406088) Case 202406088 · Estate Management Decision Case ID 202406088 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date … 25 Feb 2026 Mediation Places for People Group Limited (202414178) Case 202414178 · ASB/Abuse/Nuisance Decision Case ID 202414178 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 24 Feb 2026 Partial Maladministration Acis Group Limited (202324119) Case 202324119 · Managing Relations Decision Case ID 202324119 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 … 24 Feb 2026 Maladministration One Housing Group Limited (202422862) Case 202422862 · Health and Safety (inc. building safety) Decision Case ID 202422862 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 23 Feb 2026 Maladministration A2Dominion Housing Group Limited (202453484) Case 202453484 · Managing Relations Decision Case ID 202453484 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 23 Feb 2026 Partial Maladministration Home Group Limited (202519419) Case 202519419 · Managing Relations Decision Case ID 202519419 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Feb 2026 Maladministration Places for People Group Limited (202422458) Case 202422458 · Managing Relations Decision Case ID 202422458 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 20 Feb 2026 Maladministration A2Dominion Housing Group Limited (202333410) Case 202333410 · Managing Relations Decision Case ID 202333410 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Feb 2026 No Maladministration Citizen Housing Group Limited (202409244) Case 202409244 · ASB/Abuse/Nuisance Decision Case ID 202409244 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 20 … 20 Feb 2026 Partial Maladministration Great Places Housing Group Limited (202337967) Case 202337967 · Managing Relations Decision Case ID 202337967 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date … 19 Feb 2026 Partial Maladministration A2Dominion Housing Group Limited (202342333) Case 202342333 · Managing Relations Decision Case ID 202342333 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 19 Feb 2026 Partial Maladministration Jigsaw Homes Group Limited (202520290) Case 202520290 · Managing Relations Decision Case ID 202520290 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Feb 2026 Partial Maladministration One Housing Group Limited (202442815) Case 202442815 · Financial Decision Case ID 202442815 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 19 Feb 2026 Partial Maladministration Sovereign Network Group (202526784) Case 202526784 · ASB/Abuse/Nuisance The landlord met its response timescale at stage 1. Its stage 2 response was issued one day outside its stated … 18 Feb 2026 No Maladministration Settle Group (202440375) Case 202440375 · Financial Decision Case ID 202440375 Decision type Investigation Landlord Settle Group Landlord type Housing Association Occupancy Leaseholder Date 18 February 2026 … 18 Feb 2026 Partial Maladministration Sovereign Network Group (202323128) Case 202323128 · ASB/Abuse/Nuisance Decision Case ID 202323128 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 18 Feb 2026 Maladministration The Riverside Group Limited (202310728) Case 202310728 · Financial Decision Case ID 202310728 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 17 Feb 2026 Maladministration One Housing Group Limited (202424907) Case 202424907 · Managing Relations Decision Case ID 202424907 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Feb 2026 Partial Maladministration A2Dominion Housing Group Limited (202421949) Case 202421949 · Managing Relations Decision Case ID 202421949 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Feb 2026 Partial Maladministration Orbit Group Limited (202412985) Case 202412985 · Financial Decision Case ID 202412985 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 … 16 Feb 2026 Maladministration Sovereign Network Group (202527805) Case 202527805 · Managing Relations Decision Case ID 202527805 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 16 … 16 Feb 2026 Maladministration The Riverside Group Limited (202500826) Case 202500826 · Managing Relations Decision Case ID 202500826 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Feb 2026 Partial Maladministration Home Group Limited (202506127) Case 202506127 · Health and Safety (inc. building safety) U7Decision Case ID 202506127 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Feb 2026 Maladministration Orbit Group Limited (202442428) Case 202442428 · Managing Relations Decision Case ID 202442428 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Leaseholder Date 13 February … 13 Feb 2026 Partial Maladministration The Riverside Group Limited (202422870) Case 202422870 · Managing Relations Decision Case ID 202422870 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Feb 2026 Partial Maladministration Your Housing Group Limited (202522934) Case 202522934 · Financial Decision Case ID 202522934 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Feb 2026 Partial Maladministration Abri Group Limited (202431979) Case 202431979 · Financial Decision Case ID 202431979 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Maladministration Places for People Group Limited (202442863) Case 202442863 · Financial Decision Case ID 202442863 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Leaseholder Date … 12 Feb 2026 Maladministration Places for People Group Limited (202507065) Case 202507065 · Managing Relations Decision Case ID 202507065 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Partial Maladministration Sovereign Network Group (202341125) Case 202341125 · Estate Management Decision Case ID 202341125 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Partial Maladministration Sovereign Network Group (202418080) Case 202418080 · Managing Relations Decision Case ID 202418080 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 11 Feb 2026 Maladministration Orbit Group Limited (202529898) Case 202529898 · Managing Relations Decision Case ID 202529898 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 … 11 Feb 2026 Partial Maladministration Sovereign Network Group (202416965) Case 202416965 · Managing Relations Decision Case ID 202416965 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 11 … 10 Feb 2026 Mediation A2Dominion Housing Group Limited (202424539) Case 202424539 · Estate Management Decision Case ID 202424539 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Maladministration A2Dominion Housing Group Limited (202437558) Case 202437558 · Financial Decision Case ID 202437558 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 10 Feb 2026 Maladministration One Housing Group Limited (202418389) Case 202418389 · Managing Relations Decision Case ID 202418389 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Feb 2026 Maladministration Sovereign Network Group (202404566) Case 202404566 · Health and Safety (inc. building safety) Decision Case ID 202404566 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 …