Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" ×

Showing 7,197 of 16,595 decisions matching "limited"

Decisions

Most recent first
2 Aug 2023 No Maladministration The Riverside Group Limited (202220692) Case 202220692 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision to not replace a window at the resident’s property following his reports of … 1 Aug 2023 Maladministration A2Dominion Housing Group Limited (202123456) Case 202123456 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour. Complaint handling. 1 Aug 2023 No Maladministration Cottsway Housing Association Limited (202219718) Case 202219718 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of staff conduct. Communication about keeping dogs at the … 1 Aug 2023 Maladministration Guinness Housing Association Limited (202122779) Case 202122779 · Managing Relations The complaint is about the landlord’s response to reports of water ingress, damp and outstanding repairs at the property. The … 1 Aug 2023 Maladministration Vivid Housing Limited (202224270) Case 202224270 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of a faulty extractor fan, the associated complaint, and … 31 Jul 2023 Partial Maladministration Broadland Housing Association Limited (202125350) Case 202125350 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of a report of antisocial behaviour (ASB) made against the resident. Retention and … 31 Jul 2023 Maladministration Clarion Housing Association Limited (202016220) Case 202016220 · Financial The complaint is about: The landlord’s management of the service charge account for the property. The landlord’s handling of the … 31 Jul 2023 Maladministration Clarion Housing Association Limited (202120307) Case 202120307 · Estate Management The complaint is about the landlord’s handling of: works to an overhanging tree; the resident’s request for turf to be … 31 Jul 2023 Maladministration Clarion Housing Association Limited (202214536) Case 202214536 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: a leak in the property, and; a request that it reimburse the … 31 Jul 2023 Partial Maladministration ForHousing Limited (202121688) Case 202121688 · Estate Management The complaint is about: the landlord’s handling of repairs required to address the heating issues in the resident’s property, in … 31 Jul 2023 Partial Maladministration Guinness Housing Association Limited (202205434) Case 202205434 · ASB/Abuse/Nuisance The complaint was about the landlord’s response to: The resident’s reports of damp and mould. The resident’s reports of antisocial … 31 Jul 2023 No Maladministration Heylo Housing Registered Provider Limited (202214575) Case 202214575 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about her application for shared ownership. 31 Jul 2023 No Maladministration Longhurst Group Limited (202103507) Case 202103507 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request to buy a 25% share of a shared ownership … 31 Jul 2023 Severe Maladministration Orbit Group Limited (202215754) Case 202215754 · Managing Relations The complaint is about the landlord’s response to the resident’s requests for repairs to be completed. The Ombudsman has also … 31 Jul 2023 Maladministration Paragon Asra Housing Limited (202116338) Case 202116338 · Financial The complaint is about: The landlord’s decision not to reimburse the resident for a replacement appliance. The landlord’s management of … 31 Jul 2023 Partial Maladministration Paragon Asra Housing Limited (202116346) Case 202116346 · Health and Safety (inc. building safety) The complaint concerns the landlord’s handling of the resident’s reports of: Repairs to the roof and subsequent ceiling repairs. The … 31 Jul 2023 Partial Maladministration Places for People Group Limited (202123879) Case 202123879 · Occupancy Rights The complaint is about: how the landlord responded to the resident’s reports of antisocial behaviour. the landlord’s decision to change … 31 Jul 2023 No Maladministration Platform Housing Group Limited (202213692) Case 202213692 · Managing Relations This complaint is about the landlord’s handling of the resident’s request for a management move. the resident’s previous management transfer. … 31 Jul 2023 Partial Maladministration Southern Housing Group Limited (202103763) Case 202103763 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the: Resident’s reports of problems with the heating and hot water system. … 31 Jul 2023 Severe Maladministration Southern Housing Group Limited (202119541) Case 202119541 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The associated … 31 Jul 2023 Maladministration Southern Housing Group Limited (202127930) Case 202127930 · Managing Relations This complaint is about the landlord’s response to the resident’s reports of: Damage, damp and mould to his living room … 31 Jul 2023 Partial Maladministration Southway Housing Trust (Manchester) Limited (202108049) Case 202108049 · Financial The complaint is about the landlord’s handling of: Repairs to the front door. Repairs to the skirting board. Re-sealing the … 31 Jul 2023 No Maladministration Together Housing Association Limited (202224305) Case 202224305 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 31 Jul 2023 Maladministration Torus62 Limited (202231139) Case 202231139 · ASB/Abuse/Nuisance The complaint is about the landlord’s decision to allow the resident’s neighbour to run a business from their property. The … 31 Jul 2023 Maladministration Wandle Housing Association Limited (202124143) Case 202124143 · Managing Relations The complaint is about the landlord’s handling of: repair issues since the beginning of the tenancy, and the associated complaint. 29 Jul 2023 Maladministration Places for People Group Limited (202216070) Case 202216070 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 28 Jul 2023 Partial Maladministration A2Dominion Housing Group Limited (202011791) Case 202011791 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Reports of damage caused by … 28 Jul 2023 Partial Maladministration Beyond Housing Limited (202209805) Case 202209805 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident's reports of anti social behaviour (ASB). Response to the resident’s … 28 Jul 2023 Partial Maladministration Bromford Housing Group Limited (202125691) Case 202125691 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the … 28 Jul 2023 Reasonable Redress Guinness Housing Association Limited (202210275) Case 202210275 · Managing Relations The complaint is about: The landlord's handling of repairs to the resident’s ceilings, and its subsequent compensation offer. The landlord's … 28 Jul 2023 Maladministration Platform Housing Group Limited (202214775) Case 202214775 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for a managed move. The landlord’s handling of the … 28 Jul 2023 Maladministration Southern Housing Group Limited (202116592) Case 202116592 · Estate Management The complaint is about the landlord’s handling of repairs at the property. This Service has also considered the landlord’s complaint … 28 Jul 2023 Maladministration Southern Housing Group Limited (202217424) Case 202217424 · Managing Relations The complaint is about the landlord’s handling of: Water leaks from the upstairs flat and the subsequent repairs. The resident’s … 28 Jul 2023 Partial Maladministration South Liverpool Homes Limited (202221149) Case 202221149 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s succession of her mother’s tenancy and associated rent arrears. Handling … 28 Jul 2023 Maladministration The Guinness Partnership Limited (202119405) Case 202119405 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report regarding a section 20 notice for upgrades to the … 28 Jul 2023 Maladministration The Guinness Partnership Limited (202215055) Case 202215055 · Managing Relations The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application. The Ombudsman has also considered … 27 Jul 2023 Maladministration Clarion Housing Association Limited (202125443) Case 202125443 · Managing Relations The complaint is about how the landlord responded to the resident’s reports of issues with her toilet cistern. The Ombudsman … 27 Jul 2023 Maladministration Clarion Housing Association Limited (202207792) Case 202207792 · Financial The complaint is about the landlord’s handling of the resident’s request for communal lighting credits, and the associated complaint handling. 27 Jul 2023 Partial Maladministration Guinness Housing Association Limited (202216676) Case 202216676 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of mould at the property. associated complaint. 27 Jul 2023 Partial Maladministration LiveWest Homes Limited (202209620) Case 202209620 · Managing Relations The complaint is about: The landlord’s delay to completing repairs to the outside wall of the resident’s property. The landlord’s … 27 Jul 2023 Maladministration LiveWest Homes Limited (202215464) Case 202215464 · Old Property Condition migrated-2025 The resident has complained about the landlord’s position that the adapted fitted gas hob and built-in oven in her property … 27 Jul 2023 Partial Maladministration Orbit Group Limited (202203454) Case 202203454 · Estate Management The complaint is about the landlord’s response to the resident's concerns relating to: parking issues and information relating to parking, … 27 Jul 2023 Maladministration Platform Housing Group Limited (202121416) Case 202121416 · Financial The complaint is about: The landlord’s response to the resident’s reports about damp in the resident’s garage The landlord’s response … 27 Jul 2023 Partial Maladministration Shepherds Bush Housing Association Limited (202120508) Case 202120508 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the works to remedy the faults found to the gas supply serving … 27 Jul 2023 Maladministration Swan Housing Association Limited (202207036) Case 202207036 · Managing Relations The complaint is about the landlord’s handling of adaptation works to the rear of the property. The Ombudsman has also … 27 Jul 2023 Partial Maladministration The Riverside Group Limited (202117523) Case 202117523 · Estate Management The complaint is about: The landlord’s handling and communication in relation to fire safety works and the provision of EWS1. … 26 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202122932) Case 202122932 · Managing Relations The complaint is about the landlord’s handling of damp reports and repair requests. The landlord’s handling of the related complaint. 26 Jul 2023 Maladministration Curo Places Limited (202212813) Case 202212813 · Financial The complaint is about the resident’s report of the landlord removing and disposing of his personal belongings. The Ombudsman has … 26 Jul 2023 Maladministration Orbit Group Limited (202119712) Case 202119712 · ASB/Abuse/Nuisance The complaint is about the landlord’s management and handling of: reports of a pigeon infestation. fly tipping on the estate. … 26 Jul 2023 Partial Maladministration Origin Housing Limited (202004858) Case 202004858 · Managing Relations The complaint is about the landlord's handling of: repairs in respect of damp and mould; the subsequent complaint and its …