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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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30 Jul 2025 Maladministration London & Quadrant Housing Trust (202418210) Case 202418210 · Managing Relations The complaint is about the landlord’s handling of balcony repairs. The Ombudsman has also looked at the landlord’s complaint handling. 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202426203) Case 202426203 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling. 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202430881) Case 202430881 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of fire safety issues within the resident’s block, including: Delays in it replacing … 30 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202431389) Case 202431389 · Managing Relations The complaint is about: The effects of disrepair on the value of the resident’s property. The landlord’s handling of leaks, … 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202441876) Case 202441876 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. Repairs to … 30 Jul 2025 Maladministration London & Quadrant Housing Trust (202445604) Case 202445604 · Health and Safety (inc. building safety) The complaint is about the landlord’s communications with the resident in relation to building safety. 30 Jul 2025 Partial Maladministration Peabody Trust (202445927) Case 202445927 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Reports about the standard of … 29 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202214684) Case 202214684 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs to the bedroom. Associated complaint. 29 Jul 2025 Maladministration London & Quadrant Housing Trust (202333129) Case 202333129 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a neighbour preventing access to the communal garden. … 29 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202434063) Case 202434063 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the heat supply charges for the property. This … 29 Jul 2025 Partial Maladministration Peabody Trust (202310582) Case 202310582 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a leak and repairs to kitchen cupboards, the … 28 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202437717) Case 202437717 · Managing Relations The complaint is about the landlord’s: Handling of a roof leak, damp and mould. Complaint handling. 28 Jul 2025 Maladministration Peabody Trust (202318251) Case 202318251 · Planned Works The complaint is about the landlord's handling of the resident’s concerns about the kitchen upgrade and the conduct of contractors … 28 Jul 2025 Partial Maladministration The Extracare Charitable Trust (202415163) Case 202415163 · Managing Relations This complaint is about the landlord’s handling of the residents: sales journey and commitments made during that process. associated complaint. 26 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202443643) Case 202443643 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports about damp and mould. Complaint handling 25 Jul 2025 Maladministration London & Quadrant Housing Trust (202424148) Case 202424148 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint about the condition of her property, its proposed works, … 25 Jul 2025 Maladministration Peabody Trust (202323387) Case 202323387 · Estate Management The complaint is about the landlord’s handling of the resident’s: dispute about a garden fence. complaint. 25 Jul 2025 Partial Maladministration Peabody Trust (202342462) Case 202342462 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen and bathroom. Damp and mould in the property … 24 Jul 2025 Maladministration London & Quadrant Housing Trust (202407216) Case 202407216 · Managing Relations The complaint is about the landlord’s handling of: Leaks affecting the resident’s balcony and living room ceiling. The complaint. 24 Jul 2025 Maladministration London & Quadrant Housing Trust (202440293) Case 202440293 · Responsive repairs/activity The complaint is about the landlord’s handling of the complaints about a roof leak. 23 Jul 2025 Maladministration London & Quadrant Housing Trust (202430695) Case 202430695 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about pests, scaffold, and related balcony repairs. Response to … 22 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202348064) Case 202348064 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about parking. The Ombudsman has also considered the landlord’s … 22 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416505) Case 202416505 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak causing flooding to the property. Associated … 22 Jul 2025 Reasonable Redress Peabody Trust (202344894) Case 202344894 · Managing Relations The complaint is about the landlord’s handling of: Works linked to a void space in the hallway ceiling. The resident’s … 22 Jul 2025 Maladministration Peabody Trust (202408674) Case 202408674 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB) and noise nuisance from her … 22 Jul 2025 Partial Maladministration Peabody Trust (202438089) Case 202438089 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: The condition of the property, including damp and … 21 Jul 2025 Maladministration London & Quadrant Housing Trust (202434694) Case 202434694 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 18 Jul 2025 Maladministration London & Quadrant Housing Trust (202422078) Case 202422078 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs and blockages to the resident’s toilet. 18 Jul 2025 Reasonable Redress Newlon Housing Trust (202401967) Case 202401967 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to move. The landlord’s handling of the resident’s complaint. 17 Jul 2025 Maladministration London & Quadrant Housing Trust (202444757) Case 202444757 · Planned Works The complaint is about the landlord’s handling of the resident’s reports about the condition of her window and front door. 16 Jul 2025 Partial Maladministration Peabody Trust (202229317) Case 202229317 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns about the replacement of communal lifts. The associated complaint 15 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202409624) Case 202409624 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also investigated the landlord’s … 15 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202416492) Case 202416492 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 15 Jul 2025 Maladministration London & Quadrant Housing Trust (202432159) Case 202432159 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s … 14 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202335259) Case 202335259 · Financial The complaint is about the landlord’s handling of the resident’s: Reports about the conduct of its contractor’s operative. Reports of … 14 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202432377) Case 202432377 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of a roof leak. 14 Jul 2025 Maladministration London & Quadrant Housing Trust (202442856) Case 202442856 · Managing Relations The complaint is about the landlord’s handling of damp and mould including its delay in completing an inspection. The Ombudsman … 14 Jul 2025 Maladministration Weaver Vale Housing Trust Limited (202302250) Case 202302250 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of neighbour nuisance. 11 Jul 2025 Maladministration London & Quadrant Housing Trust (202411110) Case 202411110 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with the back door. Associated complaint. 11 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202426266) Case 202426266 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a leak and remedial repairs. the associated complaint. 11 Jul 2025 Partial Maladministration Peabody Trust (202217418) Case 202217418 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Roof leaks. Fly infestation. We have also considered … 11 Jul 2025 Partial Maladministration Peabody Trust (202428118) Case 202428118 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about leaks into her property. Complaints handling. 10 Jul 2025 Maladministration London & Quadrant Housing Trust (202234791) Case 202234791 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of leaks, damp, and mould and associated repairs. reports … 10 Jul 2025 Maladministration London & Quadrant Housing Trust (202445877) Case 202445877 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also … 9 Jul 2025 Maladministration London & Quadrant Housing Trust (202405994) Case 202405994 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a leak from the property above. The Ombudsman … 7 Jul 2025 Maladministration London & Quadrant Housing Trust (202226971) Case 202226971 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s complaint handling. 4 Jul 2025 Maladministration London & Quadrant Housing Trust (202440360) Case 202440360 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould in the property. Request for … 2 Jul 2025 Partial Maladministration London & Quadrant Housing Trust (202414698) Case 202414698 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of pests in the property. The Ombudsman has also … 2 Jul 2025 Maladministration London & Quadrant Housing Trust (202441299) Case 202441299 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s complaint about its handling of repairs related to damp and … 2 Jul 2025 Severe Maladministration London & Quadrant Housing Trust (202442268) Case 202442268 · Responsive repairs/activity The complaint is about the landlord’s handling of: Repairs to and a leak from the extractor fan. Damp and mould.