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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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15 Jan 2021 Partial Maladministration London & Quadrant Housing Trust (201914099) Case 201914099 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to Government guidance on fire safety and cladding in relation to the building … 7 Jan 2021 Reasonable Redress Metropolitan Housing Trust Limited (201907476) Case 201907476 · Managing Relations The complaint is about: 23 Dec 2020 Partial Maladministration London & Quadrant Housing Trust (202001323) Case 202001323 · Old Charges categories The complaint is about: The landlord’s administration of the resident’s rent account The landlord’s complaint handling 22 Dec 2020 Maladministration London & Quadrant Housing Trust (201904482) Case 201904482 · Old Property Condition categories The resident complains about the landlord’s response to her concerns that it had not replaced her kitchen. 22 Dec 2020 Reasonable Redress London & Quadrant Housing Trust (202001024) Case 202001024 · Occupancy Rights The complaint concerns how the landlord handled the resident’s request to amend her joint tenancy after her ex-partner left the … 22 Dec 2020 Reasonable Redress Metropolitan Housing Trust Limited (202000400) Case 202000400 · Old Complaints Handling categories The complaint is about The landlord's response to the resident's reports of his shower not draining correctly. The landlord’s handling … 21 Dec 2020 Maladministration Notting Hill Housing Trust (202004323) Case 202004323 · Financial The resident complains about a number of errors in his service charge account and lack of information on how cleaning … 18 Dec 2020 No Maladministration London & Quadrant Housing Trust (202004540) Case 202004540 · ASB/Abuse/Nuisance This complaint is about: The landlord’s response to the resident’s concerns about its handling of her personal data in relation … 18 Dec 2020 Reasonable Redress Metropolitan Housing Trust Limited (202000359) Case 202000359 · Old Home Ownership Issues (not new build) categories The complaint is about delay to the landlord installing new windows at the property. 18 Dec 2020 Mediation Metropolitan Housing Trust Limited (202002495) Case 202002495 · Old Home Ownership Issues (not new build) categories The Resident complained about: the landlord’s response to their request for planned maintenance works to the guttering, following a leak … 17 Dec 2020 Maladministration London & Quadrant Housing Trust (201915906) Case 201915906 · Old Complaints Handling categories The complaint is about the landlord’s: response to the resident’s reports of uneven floors at the property, complaints handling. 16 Dec 2020 Mediation The Joseph Rowntree Housing Trust (202006038) Case 202006038 · Financial The complaint is about the landlord’s administration of the Resident’s rent account. 15 Dec 2020 Partial Maladministration Metropolitan Housing Trust Limited (201906814) Case 201906814 · Managing Relations The complaint is about: The condition of the property when the resident moved in; The landlord’s handling of the subsequent … 15 Dec 2020 Maladministration Peabody Trust (201914735) Case 201914735 · Old Complaints Handling categories REPORT COMPLAINT 201914735 Peabody Trust 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 14 Dec 2020 Reasonable Redress London & Quadrant Housing Trust (202000112) Case 202000112 · Old Home Ownership Issues (not new build) categories This complaint is about the landlord’s response to the resident’s concerns about the Energy Supply Agreement it sent to their … 7 Dec 2020 Maladministration London & Quadrant Housing Trust (202000557) Case 202000557 · Old Charges categories The complaint refers to: The Resident’s concerns in relation to the level of her service charge. The Landlord’s explanation of … 4 Dec 2020 Maladministration Metropolitan Housing Trust Limited (201905797) Case 201905797 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB). 4 Dec 2020 Outside Jurisdiction Peabody Trust 2018 (202004754) Case 202004754 The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak. 4 Dec 2020 Reasonable Redress Peabody Trust (201912025) Case 201912025 · Estate Management The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the … 1 Dec 2020 Maladministration London & Quadrant Housing Trust (201904703) Case 201904703 · Old Tenants Behaviour categories The resident’s complaint is about the landlord’s response to her reports of anti-social behaviour (ASB).