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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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23 Sep 2025 Partial Maladministration Peabody Trust (202330474) Case 202330474 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB); Request for sensor lighting. The … 22 Sep 2025 Maladministration London & Quadrant Housing Trust (202405373) Case 202405373 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request to succeed her mother’s tenancy. complaint. 22 Sep 2025 Maladministration London & Quadrant Housing Trust (202421083) Case 202421083 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. The Ombudsman has … 19 Sep 2025 Maladministration London & Quadrant Housing Trust (202347855) Case 202347855 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports to repair the balcony. reports of a pest infestation. … 19 Sep 2025 No Maladministration Peabody Trust (202418742) Case 202418742 · Estate Management The complaint was about: The landlord’s response to the resident’s concerns about the landlord’s communication regarding a fire safety inspection. … 19 Sep 2025 Maladministration Peabody Trust (202425616) Case 202425616 · Managing Relations The resident’s complaint is about the landlord’s handling of: The process relating to temporary accommodation. His reports of condensation, damp, … 18 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202325886) Case 202325886 · Managing Relations The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint. 18 Sep 2025 Maladministration London & Quadrant Housing Trust (202403569) Case 202403569 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy application from 2023. 18 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202415483) Case 202415483 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour. concerns about fire safety in the … 18 Sep 2025 Partial Maladministration Peabody Trust (202425849) Case 202425849 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling. 17 Sep 2025 Outside Jurisdiction London & Quadrant Housing Trust (202401298) Case 202401298 · Occupancy Rights The complaint is about the landlord’s decision to issue a notice of seeking possession (NOSP) and the way it served … 17 Sep 2025 Maladministration London & Quadrant Housing Trust (202405211) Case 202405211 · Managing Relations The complaint is about the landlord’s handling of: A bathroom water leak and associated damp and mould and electrical issues. … 17 Sep 2025 Maladministration London & Quadrant Housing Trust (202430917) Case 202430917 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of balcony repairs. 15 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202413538) Case 202413538 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of sewage leaking from the communal stack pipe onto … 15 Sep 2025 Partial Maladministration Peabody Trust (202310699) Case 202310699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above. Reports of … 15 Sep 2025 No Maladministration Saffron Housing Trust Limited (202331597) Case 202331597 · Financial The resident’s complaint is about the landlord’s decision not to reimburse her for: Heating costs. Damaged belongings. 11 Sep 2025 Maladministration Newlon Housing Trust (202324954) Case 202324954 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of window repairs. the resident’s complaint. 10 Sep 2025 Maladministration London & Quadrant Housing Trust (202431128) Case 202431128 · Managing Relations The complaint is about the landlord’s: Handling of a leak and the condition of the bathroom. Handling of repairs. The … 10 Sep 2025 Maladministration Peabody Trust (202334037) Case 202334037 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of leaks and anti-social behaviour (ASB) by a neighbour. … 9 Sep 2025 Maladministration London & Quadrant Housing Trust (202322362) Case 202322362 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp in the property and associated repairs. The … 9 Sep 2025 Maladministration Newlon Housing Trust (202328186) Case 202328186 · Health and Safety (inc. building safety) The complaint is about: the landlord's handling of the remedial work required to the cladding The Ombudsman has also considered … 9 Sep 2025 Outside Jurisdiction Peabody Trust (202309854) Case 202309854 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. 9 Sep 2025 Partial Maladministration Peabody Trust (202331637) Case 202331637 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s reports of poor conduct by contractors. Handling of repairs. Response … 9 Sep 2025 Outside Jurisdiction Peabody Trust (202452171) Case 202452171 · Estate Management The complaint is about the landlord’s response to the resident’s reports of dog mess and rubbish in a communal drain. 9 Sep 2025 Maladministration Southway Housing Trust (Manchester) Limited (202445554) Case 202445554 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports about damp and mould, and subsequent repairs. the complaint. 8 Sep 2025 Partial Maladministration Peabody Trust (202420640) Case 202420640 · Financial The complaint is about the landlord’s: Response to the resident’s dissatisfaction about a service charge increase. Handling of the resident’s … 5 Sep 2025 Maladministration London & Quadrant Housing Trust (202344079) Case 202344079 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows … 5 Sep 2025 Partial Maladministration Peabody Trust (202421550) Case 202421550 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for new windows. The resident’s reports of condensation, damp, … 5 Sep 2025 Partial Maladministration Peabody Trust (202421708) Case 202421708 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Leaks, damp, and mould. Radiator repairs. A flea … 4 Sep 2025 Maladministration London & Quadrant Housing Trust (202413622) Case 202413622 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak from the boiler and the associated … 3 Sep 2025 No Maladministration London & Quadrant Housing Trust (202347704) Case 202347704 · Managing Relations The complaint is about the landlord’s handling of: Window repairs. The associated complaint. 3 Sep 2025 Maladministration London & Quadrant Housing Trust (202405907) Case 202405907 · Managing Relations The complaint is about the landlord’s response to reports of flooring issues. We have also considered the landlord’s complaint handling. 2 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202418846) Case 202418846 · Estate Management The complaint is about the landlord’s handling of the resident’s: Service charge concerns. Queries on joint resident estate inspections. Reports … 2 Sep 2025 Maladministration London & Quadrant Housing Trust (202422284) Case 202422284 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of a boiler repair. 2 Sep 2025 Mediation London & Quadrant Housing Trust (202453386) Case 202453386 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the boiler. 1 Sep 2025 Maladministration London & Quadrant Housing Trust (202334938) Case 202334938 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to … 1 Sep 2025 Reasonable Redress Newlon Housing Trust (202331591) Case 202331591 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property. 30 Aug 2025 Reasonable Redress London & Quadrant Housing Trust (202335510) Case 202335510 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal entrance door. 30 Aug 2025 Maladministration London & Quadrant Housing Trust (202342278) Case 202342278 · Managing Relations The complaint is about the landlord's handling of issues with ventilation and insulation in the resident’s property. We have also … 30 Aug 2025 Maladministration London & Quadrant Housing Trust (202451127) Case 202451127 · Responsive repairs/activity The complaint is about the landlord’s handling of the repair to the drainage system. 29 Aug 2025 Maladministration Peabody Trust (202345786) Case 202345786 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s concerns about the … 29 Aug 2025 Maladministration Peabody Trust (202417283) Case 202417283 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a new communal front door. The Ombudsman has … 29 Aug 2025 Reasonable Redress Peabody Trust (202417776) Case 202417776 · Estate Management The resident’s complaint is about the landlord’s: Increases in service charges, including for property insurance. Estate management. Complaint handling. 29 Aug 2025 Partial Maladministration Peabody Trust (202424687) Case 202424687 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and associated repairs. The complaint. 29 Aug 2025 Partial Maladministration Peabody Trust (202443795) Case 202443795 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a repair to his taps, and later adaptation … 28 Aug 2025 Reasonable Redress Peabody Trust (202326978) Case 202326978 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs being needed to a communal door, which … 28 Aug 2025 Maladministration Peabody Trust (202446363) Case 202446363 · Managing Relations This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the … 28 Aug 2025 Reasonable Redress Peabody Trust (202446561) Case 202446561 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for window replacements. The resident’s complaint. 28 Aug 2025 Maladministration Southway Housing Trust (Manchester) Limited (202429505) Case 202429505 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak in the cellar. The associated complaint. … 27 Aug 2025 No Maladministration London & Quadrant Housing Trust (202301984) Case 202301984 · Managing Relations The resident’s complaint is about the landlord’s handling of: Reports of a leak. The associated complaint.